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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Sep 23, 2021, 6:14 am
  #2281  
 
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
Originally Posted by nevansm
The UC around the G gates at SFO is now listed as open - between Gates G6 and G9. But still no PDX (my home airport), or DCA (my most traveled to airport). I hope UA extends club memberships again, it's ridiculous at this point that they don't have all clubs open.
According to gate agent there last Sunday, DCA should open today
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Old Sep 23, 2021, 6:47 am
  #2282  
 
Join Date: Jan 2005
Location: New York, NY
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Posts: 9,454
Originally Posted by TWA Guy
According to gate agent there last Sunday, DCA should open today
Still showing as closed on the app... eager for a "field report!"
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Old Sep 23, 2021, 7:58 am
  #2283  
 
Join Date: Jan 2009
Location: IAH/EWR-LGA/MIA
Programs: UA Global Services 3.2 MM, Marriott Bonvoy Lifetime Titanium Elite, AA Exec Plat
Posts: 2,505
Originally Posted by EWR764
My guess is international Polaris Lounges are years away from becoming a reality, if ever. Both HKG and NRT will play lesser roles in the network going forward (for dramatically different reasons) and it's unclear exactly how the concept would best fit the real estate at LHR. For LHR, I always thought the long-term plan might be to convert the downstairs United Club into a Polaris Lounge, and "densify" the GFL into a United Club. The GFL is definitely too small to handle all of UA's J cabin traffic if converted to a PL, and, pre-pandemic access rules allow departing *A J pax into the PL at the departure airport. The United Club is already (IMO) the best option for departing J pax at LHR, as I am underwhelmed by the MLL or SKL by comparison. Presumably it could be overrun by *A J pax "in the know." We shall see...
Wait, the UC at LHR has an upstairs and a downstairs??? Never knew that.
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Old Sep 23, 2021, 8:04 am
  #2284  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
Originally Posted by st530
Wait, the UC at LHR has an upstairs and a downstairs??? Never knew that.
I must have been confusing it with NRT… oops! Been a while
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Old Sep 23, 2021, 8:10 am
  #2285  
 
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Originally Posted by EWR764
I must have been confusing it with NRT… oops! Been a while
NRT has an upstairs and downstairs? I don’t remember that either, but it’s been a while since I’ve flown through NRT…
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Old Sep 23, 2021, 8:21 am
  #2286  
 
Join Date: Jun 2015
Posts: 710
Originally Posted by mpiotrow
NRT has an upstairs and downstairs? I don’t remember that either, but it’s been a while since I’ve flown through NRT…
Last time I passed through a few years ago there were stairs to an upper level. There was no isolation between levels though.
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Old Sep 23, 2021, 8:21 am
  #2287  
 
Join Date: Jan 2010
Location: SEA
Programs: UA AS DL Hyatt SPG/Bonvoy HHonors
Posts: 2,008
Originally Posted by mpiotrow
NRT has an upstairs and downstairs? I don’t remember that either, but it’s been a while since I’ve flown through NRT…
The main NRT club was one floor up from the terminal level. There was an upstairs level which was originally a first class lounge, and later was for Global Services travelers. It was quieter and had upgraded food.
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Old Sep 23, 2021, 8:26 am
  #2288  
 
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
Originally Posted by mpiotrow
NRT has an upstairs and downstairs? I don’t remember that either, but it’s been a while since I’ve flown through NRT…
Yep, the NRT IFL/GFL was upstairs, then a “VIP” lounge once GFL went away. I could have sworn I rode an elevator up to the LHR GFL, but now that I think of it, it was just down the hall.

IAH E is also a multilevel lounge, with Polaris all the way upstairs.
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Old Sep 23, 2021, 8:28 am
  #2289  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Originally Posted by EWR764
Yep, the NRT IFL/GFL was upstairs, then a “VIP” lounge once GFL went away. I could have sworn I rode an elevator up to the LHR GFL, but now that I think of it, it was just down the hall.

IAH E is also a multilevel lounge, with Polaris all the way upstairs.
You did ride the elevator to the upstairs lounge at NRT. Glass elevator by the entrance.
You rode an elevator to the UC/GFL lounges at LHR. Both are on the same floor.
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Old Sep 23, 2021, 9:03 am
  #2290  
 
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
I just recall that you turned left at the entrance to go to the GFL at LHR, and right to the UC. The GFL seated dining was great. But even the LHR UC was something much better than a domestic lounge. I kind of wonder whether anyone other than UA flyers would use it much, though. It was a long walk from the A gates (where I would often be connecting, and the LH lounges are) to the B gates.
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Old Sep 23, 2021, 9:10 am
  #2291  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Originally Posted by Artpen100
I just recall that you turned left at the entrance to go to the GFL at LHR, and right to the UC. The GFL seated dining was great. But even the LHR UC was something much better than a domestic lounge. I kind of wonder whether anyone other than UA flyers would use it much, though. It was a long walk from the A gates (where I would often be connecting, and the LH lounges are) to the B gates.
Turn right for GFL; turn left for UC.
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Old Sep 23, 2021, 11:50 am
  #2292  
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,342
Originally Posted by Artpen100
I just recall that you turned left at the entrance to go to the GFL at LHR, and right to the UC. The GFL seated dining was great. But even the LHR UC was something much better than a domestic lounge. I kind of wonder whether anyone other than UA flyers would use it much, though. It was a long walk from the A gates (where I would often be connecting, and the LH lounges are) to the B gates.
AC/NH/SQ/TG/anyone else flying long-haul?
canadiancow is online now  
Old Sep 23, 2021, 11:54 am
  #2293  
 
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Originally Posted by Artpen100
I kind of wonder whether anyone other than UA flyers would use it much, though. It was a long walk from the A gates (where I would often be connecting, and the LH lounges are) to the B gates.
Originally Posted by canadiancow
AC/NH/SQ/TG/anyone else flying long-haul?
I'll be flying on LX from LHR-Europe in December, and will be taking extra time to go out to the UC while I'm there.
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Old Sep 23, 2021, 12:36 pm
  #2294  
 
Join Date: Nov 2012
Location: West Palm Beach, FL
Programs: UA 1k, Hilton Diamond, Marriott Titanium
Posts: 363
Originally Posted by WineCountryUA
There is no Polaris Lounge at LHR.
The LHR UC is presently closed but is thought to be one of the international UCs to be open later in 2021Q4.
Yes , sorry, you are right, But it is nearly as good as a PL. Love the Full English Breakfast !
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Old Sep 23, 2021, 12:39 pm
  #2295  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA Gold; AA; Amtrak Select Plus;HH Diamond;Hyatt Disc;Hertz PC; Total Wine Grand Reserve!
Posts: 2,401
Originally Posted by EWR764
Still showing as closed on the app... eager for a "field report!"
It's now listed as open on the UA web site
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