Mar 18, 2020, 10:15 am
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
International UCs
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under constructionThe new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?================================================== ====================
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
https://www.united.com/en/us/fly/tra...locations.html
--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
- Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
- Austin (near Gate 22)
- Boston (near Gate B24)
- Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
- Cleveland (between Gates C14 and C16)
- Dallas/Fort Worth (between Gates E6 and E7)
- Denver (near Gate B32 and Popup near B59)
- Fort Lauderdale (near Gate C1)
- Honolulu (above Gates G2 and G3)
- Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
- Las Vegas (between Gates D33 and D35)
- London Heathrow (Terminal T2b, up one level across from Gate B46)
- Los Angeles (near Gate 71A)
- Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
- Minneapolis (Concourse E, between Gates E6 and E8)
- New Orleans (neat Gate 7)
- New York/LaGuardia (near entrance of Gates 40-59)
- New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
- Orange County, CA (near Gate 9)
- Orlando (near Gate B43)
- Philadelphia (between Concourses C and D)
- PDX (Concourse E, Gate E1) website not yet undated
- Raleigh/Durham (across from Gates D1 and D3)
- San Antonio (between Gates B3 and B5)
- San Diego (between Gates 47 and 48)
- San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
- Seattle (across from Gate A10)
- Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
- Washington Reagan (near Gate 11 in Terminal B)
- LHR is open
- MEX is open
- NRT, HKG, GUM are closed
- IAD -- opened 21 Oct 2021
- EWR - opened 15 Nov 2021
- IAH -- opened 30 Nov 2021
- ORD - opened 7 Dec 2021
- SFO - opened 4 Jan 2022
- LAX - opened 2 March 2022
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9
And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The PHX UC, in the new terminal, summer 2022?
Older information (potentially out of date)
List of UCs, PLs and (any) ALs - as of 2020-03-29:
Code:
ID Airport Type Open? Location -- ------- ---- ----- -------- 1 ATL United Club Open Terminal T, Gates 11/12 2 AUS United Club Open West Concourse, Gate 22 3 BOS United Club Open Terminal B, Gate 24 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18 6 ORD United Club Open Terminal 1, B Concourse, Gate B6 7 ORD United Club Open Terminal 1, C Concourse, Gate C16 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8 9 CLE United Club Open Gates C14/C16 10 DFW United Club Open Terminal E, Gates E6/E7 11 DEN United Club Closed Concourse B, Gate B32 12 DEN United Club Open Concourse B, Gate B44 13 FLL United Club Open Terminal 1, Gate C1 14 GUM United Club Closed Gates 10/11 15 HKG United Club Closed West Concourse, Room 7W504 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3 17 IAH United Club Open Terminal E, Gates E11/E12 18 IAH United Club Closed Terminal C, Gate C33 19 IAH United Club Closed Terminal B, UX Ticket Counter 20 IAH United Club Closed Terminal A, Gate A9 21 IAH United Club Open Terminal C, Gate C1 22 IAH Polaris Lounge Closed Terminal E, Gate E12 23 LAS United Club Open Concourse D, Gates 33/35 24 LHR United Club Open Terminal 2, Gate B46 25 LAX United Club Open Terminal 7, Gate 71A 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A 27 MEX United Club Closed Terminal 1, Gate H 28 MSP United Club Open Concourse E, Gates E6/E8 MSY United Club Closed Concourse C, Gate C7 29 LGA United Club Open Terminal B, Gates 40-59 Entrance 30 EWR United Club Open Terminal C, Gate C74 31 EWR United Club Closed Terminal A, Concourse A2 32 EWR United Club Closed Terminal C, Gate C93 33 EWR United Club Gone Terminal C, Gate C124 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120 35 SNA United Club Open Gate 9 36 MCO United Club Open Concourse B, Gate 43 37 PHL United Club Closed Level 2, Concourses C/D 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3) 39 PDX United Club Open Concourse E, Gate E1 RDU United Club Closed Terminal 2, Gates D1/D3 40 SAT United Club Open Terminal B, Gates B3/B5 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10 49 NRT United Club Closed Satellite 3, Airside 50 DCA United Club Open Terminal B, Gate 11 51 IAD United Club Closed Concourse C, Gate C4 52 IAD United Club Closed Concourse C, Gate C7 53 IAD United Club Open Concourse D, Gate D8 54 IAD United Club Open Concourse C, Gate C17
COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.
Apr 8, 2020, 5:46 am
#76
Join Date: Apr 2007
Location: MIA
Programs: AA EXP 3.8MM AC; UA Silver; Hyatt Globalist; Honors Diamond; Bonvoy LT TTM
Posts: 336
Does anyone know if UC lounges that are currently open for "customer service assistance only" still allow you to come in and work/use WiFi?
Apr 8, 2020, 12:39 pm
#77
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,046
The "only" in the quoted language suggests not.
I would construe this as help with flight changes, seat assignments, and maybe renewing annual United Club membership.
I would construe this as help with flight changes, seat assignments, and maybe renewing annual United Club membership.
May 1, 2020, 2:05 am
#78
Join Date: May 2010
Location: Chicago
Programs: UNITED 1K, THAI ROP GOLD, Marriott PLAT, Hilton Gold
Posts: 95
Polaris lounge during covid
anyone have any info how service has changed in the Polaris lounge during this pandemic?
Showers?
Buffet?
Restaurant?
Bar?
Admission?
Showers?
Buffet?
Restaurant?
Bar?
Admission?
May 1, 2020, 2:23 am
#79
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
May 1, 2020, 4:46 am
#80
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,351
All Polaris Lounges are closed as of March 18th, 2020 (IIRC).
Also, not many United Clubs are open either. This list from March 30th:
There are only nine club outposts open including:
- Chicago O’Hare location near gate B6
- Denver location near gate B44
- Houston location near gate C1
- Houston location near gate E11
- Los Angeles location near gate 71A
- Newark location near gate C74 (for customer service functions only)
- San Francisco location near gate G6
- San Francisco location near gate F11
- Washington D.C. (IAD) location near gate C17
To check which United Clubs are currently open, you can go here: https://www.united.com/en/us/fly/tra...locations.html
May 1, 2020, 6:26 am
#81
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Do we think Polaris lounges will ever open again given the financial status of the airline?
May 1, 2020, 6:38 am
#83
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,323
May 1, 2020, 7:55 am
#84
Suspended
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
May 1, 2020, 8:52 am
#85
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
That's what they did before. The PLs haven't been open that long if you don't count ORD. But I do hope they open up again. Prob won't bother with leisure J travel (at least till my PPs get close to expiring) until they come back and J service returns assuming there will be somewhere worth going
May 1, 2020, 9:50 am
#86
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,090
And before the Polaris lounges were announced, when I would go to the UC I did wonder what people who did not often fly UA but were paying high J prices must feel about the standing room only, worn interiors and cheese cubes and cheap wine, compared to the LH, TK, BA, AF and other nearby clubs. Cheated, I would think. Which is, I guess, why Polaris lounges came about. I do wonder when the IAD one will open. Fall maybe? Has anyone noticed if they've kept working on it? (I do seem to notice in NOVA that most construction that was started before COVID has continued.) I have a UA TATL flight scheduled in mid-June, but I doubt it will come about.
May 1, 2020, 10:01 am
#87
Join Date: Feb 2015
Programs: united
Posts: 1,636
One thing to remember is passenger traffic is going to be down a long while. UC's will not be full.
May 1, 2020, 11:03 am
#88
Suspended
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
May 1, 2020, 11:51 am
#89
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
And before the Polaris lounges were announced, when I would go to the UC I did wonder what people who did not often fly UA but were paying high J prices must feel about the standing room only, worn interiors and cheese cubes and cheap wine, compared to the LH, TK, BA, AF and other nearby clubs. Cheated, I would think. Which is, I guess, why Polaris lounges came about. I do wonder when the IAD one will open. Fall maybe? Has anyone noticed if they've kept working on it? (I do seem to notice in NOVA that most construction that was started before COVID has continued.) I have a UA TATL flight scheduled in mid-June, but I doubt it will come about.
May 1, 2020, 12:17 pm
#90
Suspended
Join Date: May 2019
Location: Chicago
Programs: ,united 1k, AA EXP, HH Diamond,BA gold, Hyatt globalist
Posts: 974
I’m taking a trip to London in late July( I’m going regardless of how things are, only thing that would stop work from letting me go is a 14 day quarantine in london) do you think the Ord Polaris lounge will be open by then. My thought is 90% because it’s a major hub and they will for sure have international Polaris pax by then. However I’m inclined to believe that lax, Houston, definitely Dulles might now be open. With only ewr,sfo, and Ord open.