UA Is Now Selling Basic Economy To Australia (or fat fingered glitch?)
#16
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140
I've said it before, and I'll say it again. Never trust anything you see on united.com on a weekend.
#17
Join Date: Apr 2007
Location: 42mi from AMS
Programs: UA 1K 1MM, Marriott LT Au, Hilton C, IHG PtA
Posts: 576
I think they're rolling out BE across the board now; on expensive fareclasses where I really wouldn't be expected BE-restrictions...
(I am already unhappy that they do it on W/V-fares!)
#18
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
#19
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
Man, I wish SkyTeam had some better airlines...
#20
Join Date: Apr 2007
Location: 42mi from AMS
Programs: UA 1K 1MM, Marriott LT Au, Hilton C, IHG PtA
Posts: 576
- Basic Economy (most restrictive): H+H @ 1926 Euros
- Economy (lowest): H+H @ 2026 Euros
- Economy (flexible): H+H @ 2026 Euros
- Premium Economy (lowest): A+B @ 1931 Euros (Mixed Cabin)
- Business (lowest): P+P @ 5044 Euros
If my travel agent were to book, I don't know if they'd catch this as a BE on an AMS-ATL/HKWE2LGT fare...
#21
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,157
If you search for those exact flights with the option to include an upgrade, then it brings up the same fares and the same price (+upgrade fee) for confirmed PZ.
Given that upgrades aren't available on BE fares, this clearly it's an BE fare as far as the most of the system is concerned.
Given that upgrades aren't available on BE fares, this clearly it's an BE fare as far as the most of the system is concerned.
#22
Original Poster
Join Date: Feb 2011
Posts: 257
Just got off the phone with United and they confirmed that the T class fare I saw is actually not BE and so this entire thing is a technical glitch.
The agent was actually very helpful and she understood what I meant on first try.
She had to escalate to the the supervisor and eventually they manually repriced my ticket and refunded the excess amount. I do have to pay an additional $100 for the copay but overall I still saved a lot of money. The entire process took 1 hour on the phone but it was mostly me on hold so I was also doing other stuff.
I told them to fix the website but who knows how long it might take.
I do also need to thank the members on this forum for saving me ~$500. You guys were very helpful - I was suspicious when I booked but I wouldn't know to look at the fare rules.
The agent was actually very helpful and she understood what I meant on first try.
She had to escalate to the the supervisor and eventually they manually repriced my ticket and refunded the excess amount. I do have to pay an additional $100 for the copay but overall I still saved a lot of money. The entire process took 1 hour on the phone but it was mostly me on hold so I was also doing other stuff.
I told them to fix the website but who knows how long it might take.
I do also need to thank the members on this forum for saving me ~$500. You guys were very helpful - I was suspicious when I booked but I wouldn't know to look at the fare rules.
#23
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
If you search for those exact flights with the option to include an upgrade, then it brings up the same fares and the same price (+upgrade fee) for confirmed PZ.
Given that upgrades aren't available on BE fares, this clearly it's an BE fare as far as the most of the system is concerned.
Given that upgrades aren't available on BE fares, this clearly it's an BE fare as far as the most of the system is concerned.