Unable to confirm E+ seats 24 hrs prior the flight, first flight partner operated
Sep 17, 2019, 1:01 pm
#1
Original Poster
Join Date: Aug 2005
Posts: 156
Unable to confirm E+ seats 24 hrs prior the flight, first flight partner operated
We bought flight tickets through United for DEN-NRT-BKK-NRT-DEN last year.
The BKK-NRT was on ANA and NRT-DEN on United.
When we wanted to check in 24 hours in advance and select economy plus seats, we logged in to United, selected the E+ seats and then the system did not allow us to confirm our selection, citing, we have to check in though ANA.
ANA system did not allow us to select E+ seats on United.
In the end we had to wait and ask the airport staff to help, they, reluctantly, did, but had to call United to confirm our E+ seats.
As we will be flying the same route shortly, I called United and asked them how to handle the situation. Did not get any helpufl advice, as they kept saying I should check in on United web site (exactly, what we did last year and what did not work).
Do you have any suggestions on how to confirm the E+ seats 24 hours in advance of the flight?
Thank you.
The BKK-NRT was on ANA and NRT-DEN on United.
When we wanted to check in 24 hours in advance and select economy plus seats, we logged in to United, selected the E+ seats and then the system did not allow us to confirm our selection, citing, we have to check in though ANA.
ANA system did not allow us to select E+ seats on United.
In the end we had to wait and ask the airport staff to help, they, reluctantly, did, but had to call United to confirm our E+ seats.
As we will be flying the same route shortly, I called United and asked them how to handle the situation. Did not get any helpufl advice, as they kept saying I should check in on United web site (exactly, what we did last year and what did not work).
Do you have any suggestions on how to confirm the E+ seats 24 hours in advance of the flight?
Thank you.
Sep 17, 2019, 1:19 pm
#2
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.3MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; HYA GLOB
Posts: 4,392
We bought flight tickets through United for DEN-NRT-BKK-NRT-DEN last year.
The BKK-NRT was on ANA and NRT-DEN on United.
When we wanted to check in 24 hours in advance and select economy plus seats, we logged in to United, selected the E+ seats and then the system did not allow us to confirm our selection, citing, we have to check in though ANA.
ANA system did not allow us to select E+ seats on United.
In the end we had to wait and ask the airport staff to help, they, reluctantly, did, but had to call United to confirm our E+ seats.
As we will be flying the same route shortly, I called United and asked them how to handle the situation. Did not get any helpufl advice, as they kept saying I should check in on United web site (exactly, what we did last year and what did not work).
Do you have any suggestions on how to confirm the E+ seats 24 hours in advance of the flight?
Thank you.
The BKK-NRT was on ANA and NRT-DEN on United.
When we wanted to check in 24 hours in advance and select economy plus seats, we logged in to United, selected the E+ seats and then the system did not allow us to confirm our selection, citing, we have to check in though ANA.
ANA system did not allow us to select E+ seats on United.
In the end we had to wait and ask the airport staff to help, they, reluctantly, did, but had to call United to confirm our E+ seats.
As we will be flying the same route shortly, I called United and asked them how to handle the situation. Did not get any helpufl advice, as they kept saying I should check in on United web site (exactly, what we did last year and what did not work).
Do you have any suggestions on how to confirm the E+ seats 24 hours in advance of the flight?
Thank you.
Sep 17, 2019, 1:21 pm
#3
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Sep 18, 2019, 9:01 am
#5
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Sep 18, 2019, 9:02 am
#6
Original Poster
Join Date: Aug 2005
Posts: 156
yes, sorry I was not clear in the OP
Last year we waited for several hours and tried again, still did not work. thank you though
Last year we waited for several hours and tried again, still did not work. thank you though
Last edited by WineCountryUA; Sep 18, 2019 at 11:24 am Reason: merged consecutive posts by same member
Sep 18, 2019, 10:58 am
#7
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
I believe -- but I'm not sure, because I'm not Silver -- that if you change your seat in this situation (from the reservation, if UA doesn't think you're checked in) it will allow you to select E+ seats. It'll display a charge, but it won't actually bill you. (Obviously, read carefully if you end up at a confirmation page!)
Sep 18, 2019, 11:29 am
#8
Moderator: United Airlines
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You will not be able to check-in with UA if the first flight is non-UA. The ticket is "owned" by the first flight operator. Once you have boarded all non-UA flights and the next flight is UA operated, you will be able to check-in with UA.
Changing seat assignments do not require being checked in. Unsure if this will work, but have you tried online or with the app once you are with-in 24 hours of the UA flight to change seat assignments? Or calling to do that? UA should be able to do the seat change.
Changing seat assignments do not require being checked in. Unsure if this will work, but have you tried online or with the app once you are with-in 24 hours of the UA flight to change seat assignments? Or calling to do that? UA should be able to do the seat change.
Sep 18, 2019, 11:47 am
#9
Join Date: Jun 2012
Posts: 3,381
You will not be able to check-in with UA if the first flight is non-UA. The ticket is "owned" by the first flight operator. Once you have boarded all non-UA flights and the next flight is UA operated, you will be able to check-in with UA.
Changing seat assignments do not require being checked in. Unsure if this will work, but have you tried online or with the app once you are with-in 24 hours of the UA flight to change seat assignments? Or calling to do that? UA should be able to do the seat change.
Changing seat assignments do not require being checked in. Unsure if this will work, but have you tried online or with the app once you are with-in 24 hours of the UA flight to change seat assignments? Or calling to do that? UA should be able to do the seat change.
During 24hr-from-UA flight, you cannot make sear changes via manage-reservation. Need to do it via the check-in page, which is blocked due to the partner check-in requirement. This is a limitation on the UA system, can try to see if UA app bypasses it or not
You can always call United and they are happy to make the e+ seat change during the 24hr-from-UA flight period
Once partner flight is consumed, then UA check-in page works fine. Not sure when "consumed" happens (from experience, UA check-in page works after I landed on ANA flight, didnt try it when I did inpsrson check in on ANA flight or when I boarded ANA leg)
Sep 18, 2019, 12:15 pm
#10
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