How to Split Reservation?
Jun 8, 2019 | 10:05 am
#1
Original Poster
Join Date: Aug 2002
Location: Washington, DC
Programs: UA 1K & 1MM/AA ExecPlat & 1MM/HH Diamond/Marriott Titanium
Posts: 3,069
How to Split Reservation?
Four of us are booked on the same reservation but I want to split it into two for better upgrade chances. I thought there was an easy way to do this online or on the app but can't seem to find it. Any advice? Thanks!
Jun 8, 2019 | 10:10 am
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,062
Start the change flight process and select the passengers you wish to have on a separate PNR, just go to the point of seeing the flight options and the PNR will have been split.
Jun 8, 2019 | 10:19 am
#3
Original Poster
Join Date: Aug 2002
Location: Washington, DC
Programs: UA 1K & 1MM/AA ExecPlat & 1MM/HH Diamond/Marriott Titanium
Posts: 3,069
Thanks, tried a few times but didn't seem to work. Tried different combinations of passengers. Could it be because I've already applied RPUs to one segment?
Jun 8, 2019 | 12:12 pm
#5
Original Poster
Join Date: Aug 2002
Location: Washington, DC
Programs: UA 1K & 1MM/AA ExecPlat & 1MM/HH Diamond/Marriott Titanium
Posts: 3,069
Oct 5, 2022 | 5:18 pm
#7
Join Date: Jul 2012
Location: Chicago
Posts: 1,479
Online Split Doesnt Work
As others have posted - used to be able to initiate dummy change for one pax on multi pax itinerary and system would assign new PNR. Tried to do so earlier today and went all the way to the payment screen without new PNR assigned. Canceled out and ascertained nothing changed. Had to call it in. Am I missing a trick, or did UA indeed eliminate this handy self-service functionality?
Oct 5, 2022 | 6:09 pm
#8
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,184