MP Booking Engine Insists on Dangerously Tight Connection
#31
Join Date: May 2010
Posts: 1,126
120% of the minimum UA-UA domestic to international connection time at LAX is 42 minutes. I don't think that's much safer.
The short MCTs are intentional; airlines know that people will often judge a trip based upon the total duration, no matter how unrealistic it is. Neither UA nor any other airline are likely to want to build a feature to call that out.
The short MCTs are intentional; airlines know that people will often judge a trip based upon the total duration, no matter how unrealistic it is. Neither UA nor any other airline are likely to want to build a feature to call that out.
The OP's connection time is not unrealistic at all. Most tickets sold at, or close to the MCTs turn out just fine. I agree that the short connection time should stand out, so people dont unknowingly book trips like this, but many, including me, appreciate the availability of itenrearies that minimize my time spent traveling. Of course there are circumstances (rare) in which the ramifications of a failed connection are to great to accept the risk of a connection like this.
#32
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,499
AA calls out short connections with a red exclamation mark and statment that says, "note connection time". The problem is the same symbol also appears for all overnite flights, so when shopping for a transatlantic flight it's not so usefull, you have to actually click the message to get the details, and one could easily see that every flight has the note an ignore it.
I don't expect UA to follow suit, necessarily; you're talking about an airline that doesn't warn you about changes of airport when you're making a reservation on the mobile app. (To their credit, it's now a really obvious message during a web booking).
#33
Join Date: Nov 2017
Posts: 3,359
I do find it interesting that UA pulls out all the stops to warn you about selecting an Economy Basic fare but for some reason don't think it's appropriate to have similar warnings for tight connections or change airport type itineraries. IMHO the latter is more dangerous than the former, especially since for the elite flyer there is little difference between Economy Basic and regular Economy aside from reduced PQMs.
-James
-James
#34
Join Date: Jun 2014
Programs: UA MM
Posts: 4,141
I do find it interesting that UA pulls out all the stops to warn you about selecting an Economy Basic fare but for some reason don't think it's appropriate to have similar warnings for tight connections or change airport type itineraries. IMHO the latter is more dangerous than the former, especially since for the elite flyer there is little difference between Economy Basic and regular Economy aside from reduced PQMs.
-James
-James
#35
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I do find it interesting that UA pulls out all the stops to warn you about selecting an Economy Basic fare but for some reason don't think it's appropriate to have similar warnings for tight connections or change airport type itineraries. IMHO the latter is more dangerous than the former, especially since for the elite flyer there is little difference between Economy Basic and regular Economy aside from reduced PQMs.
-James
-James
Of course, this assumes bookings are completed on UA vs. OTAs and other platforms.
#36
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Join Date: Oct 2001
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Airport changes are quite common on award searches.
#37
Original Poster
Join Date: Jul 2000
Posts: 3,752
Not that it's particularly relevant to the discussion (I'm the original poster) - award space opened up on one of the non-stops from SFO, within the 24-hour free cancellation on the Norwegian non-stop. So cancelled the Norwegian flight, and grabbed the seat on UA.
#38
Join Date: Jun 2014
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Posts: 4,141
#39
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Join Date: Oct 2001
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There was a board thread from someone who wanted UA to pay for inter-airport transportation because it wasn't clear that an airport change was necessary. IIRC, they sent an ETC.
#40
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Incidentally, with the dynamic pricing announcement from Friday, I do not expect this to be possible any longer for travel after 11/15, with the possible exception of UA domestic connectors to partner awards (and then only if they maintain the Saver vs Standard distinction). It would be similar to trying to call UA and asking them "hey, the flight I really want is $50 more expensive; can I just change to it for free?"
#41
Join Date: Jun 2014
Programs: UA MM
Posts: 4,141
Wednesday, June 12, award search from CLE to MCO; scroll down far enough and you'll find the 1:35 PM departure from CLE to DCA paired with the 10:15 PM departure from IAD to MCO. On the main search result page, it says "CLE - IAD - MCO." On the details page, it says "Stop in Washington, DC (IAD)." In the second flight, IAD is in red letters, but there's no indication of why. The word "Airport" isn't displayed on either page.
There was a board thread from someone who wanted UA to pay for inter-airport transportation because it wasn't clear that an airport change was necessary. IIRC, they sent an ETC.
There was a board thread from someone who wanted UA to pay for inter-airport transportation because it wasn't clear that an airport change was necessary. IIRC, they sent an ETC.
What I saw earlier was CLE to TLV via LGA/JFK and LIS.
April 20
CLE - LGA (UA 4065)
Change airports (in red)
JFK (in red) - LIS (TP 208)
LIS - TLV (TP 1603)
Clearly there's an inconsistent implementation.
#42
Join Date: Sep 2010
Location: SLC
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My biggest issue is that tight connections of 35 minutes are popping up all over recently, more so after fading always the last couple years.. ORD, IAH are about impossible unless the stars align and you happen to be close. Also consider that with 35 min, your next leg is boarding by the time you are wheels down...so if bin space matters, book a longer connection. I always try for 1.5...anything sooner creates too much anxiety. Lol.
#43
Join Date: May 2010
Location: AVP & PEK
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Had a 50 minute connection in SFO for BDL-SFO-PEK last year, and agent changed flights without charge and mentioned (paraphrasing): "That is not enough time to change planes."
#44
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What was the revised itinerary? SFO to PEK is 1x daily departing mid-morning. From east coast, usually only the very first flight of the day (~6am) would allow for proper connection onto UA888. I have done the BOS-SFO-PEK connection numerous times, and most of the time the process has been, off one plane and onto another. Later flights would require overnight at SFO, which isn't a bad thing at all
#45
Join Date: May 2010
Location: AVP & PEK
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