Plane sits idle at gate for 9+ hours. Then delayed due to lack of catering/cleaning.
#1
Original Poster
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Plane sits idle at gate for 9+ hours. Then delayed due to lack of catering/cleaning.
Just experiencing something that happens all too often at EWR and drives me nuts.
I'm waiting to board UA48 to BOM. The aircraft has been at gate C121 my boarding gate for 9 hours. I've been personally staring at it for 2 hours.
Gate agent comes on the loudspeaker and announces a 30 min boarding delay because "the plane just arrived and has not been catered or cleaned. "
Aaaaaaaagh!
I'm waiting to board UA48 to BOM. The aircraft has been at gate C121 my boarding gate for 9 hours. I've been personally staring at it for 2 hours.
Gate agent comes on the loudspeaker and announces a 30 min boarding delay because "the plane just arrived and has not been catered or cleaned. "
Aaaaaaaagh!
Last edited by J.Edward; Mar 8, 2019 at 4:57 am Reason: Non descriptive thread title changed
#4
Original Poster
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
#5
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
#6
Join Date: Jun 2014
Posts: 261
Honesty has never been in any airline CSA handbook, especially United. I doubt that was the reason. Knowing EWR there’s probably a dozen reasons for the incompetence, but cleaning and catering seems to be the gate agents go to lie. Don’t know how many times I’ve boarded while they are still catering, but it usually doesn’t hold up boarding.
#7
Join Date: Jun 2014
Programs: UA MM
Posts: 4,126
Honesty has never been in any airline CSA handbook, especially United. I doubt that was the reason. Knowing EWR there’s probably a dozen reasons for the incompetence, but cleaning and catering seems to be the gate agents go to lie. Don’t know how many times I’ve boarded while they are still catering, but it usually doesn’t hold up boarding.
#8
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 881
Same thing happens all the time at SFO, too. Planes arrive in early morning from Australia, TPE, etc. Are towed away to a holding area where they sit untouched for 6-8 hours. Then towed back to the departure gate 15 minutes before scheduled departure where they wait for cleaning and catering crews to arrive and due their thing. Finally begin boarding at T+45.
As noted above, I understand why catering doesn't occur early, but cleaning? Why doesn't UA have a cleaning crew that just goes from plane to plane that is sitting out in the holding area. Would seem to be ultra-efficient for the cleaning crew. And then when the plane is towed to the gate -- which is the really scarce real estate at SFO, 15 minutes of dwell time is saved as no cleaning needs to take place there. Sounds smart to me, but I'm sure someone will explain why there is a flaw in this plan.
As noted above, I understand why catering doesn't occur early, but cleaning? Why doesn't UA have a cleaning crew that just goes from plane to plane that is sitting out in the holding area. Would seem to be ultra-efficient for the cleaning crew. And then when the plane is towed to the gate -- which is the really scarce real estate at SFO, 15 minutes of dwell time is saved as no cleaning needs to take place there. Sounds smart to me, but I'm sure someone will explain why there is a flaw in this plan.
#9
Join Date: Jan 2016
Posts: 622
The status messages in the app only show the most recent update. If the flight is delayed 2.25 hours because the incoming plane is late, and then once the plane gets there baggage takes longer to load than expected, the system will update with something like you describe above.
#10
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,225
Same thing happens all the time at SFO, too. Planes arrive in early morning from Australia, TPE, etc. Are towed away to a holding area where they sit untouched for 6-8 hours. Then towed back to the departure gate 15 minutes before scheduled departure where they wait for cleaning and catering crews to arrive and due their thing. Finally begin boarding at T+45.
As noted above, I understand why catering doesn't occur early, but cleaning? Why doesn't UA have a cleaning crew that just goes from plane to plane that is sitting out in the holding area. Would seem to be ultra-efficient for the cleaning crew. And then when the plane is towed to the gate -- which is the really scarce real estate at SFO, 15 minutes of dwell time is saved as no cleaning needs to take place there. Sounds smart to me, but I'm sure someone will explain why there is a flaw in this plan.
As noted above, I understand why catering doesn't occur early, but cleaning? Why doesn't UA have a cleaning crew that just goes from plane to plane that is sitting out in the holding area. Would seem to be ultra-efficient for the cleaning crew. And then when the plane is towed to the gate -- which is the really scarce real estate at SFO, 15 minutes of dwell time is saved as no cleaning needs to take place there. Sounds smart to me, but I'm sure someone will explain why there is a flaw in this plan.
#11
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,463
Same thing happens all the time at SFO, too. Planes arrive in early morning from Australia, TPE, etc. Are towed away to a holding area where they sit untouched for 6-8 hours. Then towed back to the departure gate 15 minutes before scheduled departure where they wait for cleaning and catering crews to arrive and due their thing. Finally begin boarding at T+45.
It's like the people in line at the supermarket who are like, "oh, do I have to pay for this?" and only start fumbling through their wallets after the cashier has finished ringing up their items.
#12
formerly 1984SW
Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 1,058
Had it happen in IAH a few years ago, too. Flight came in from S.America before dawn for a IAH-NRT departure around 1030. Plane was already at gate by 0800. After 1000 it was announced that cleaners had just boarded the plane (and we could see them boarding.) Even the pilots and F/As had been hanging around at the gate for a while by then. We were delayed enough that I missed my connection NRT-BKK.
#14
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Anybody take a look at the flight status for flight?
UA 48
Your flight departed late because we had to address a technical issue on your plane. Your safety is our priority and we're sorry for the inconvenience. (Arrived Gate 43 Minutes Late)
#15
Join Date: Jul 2003
Location: Washington DC
Posts: 1,358
Same thing happens all the time at SFO, too. Planes arrive in early morning from Australia, TPE, etc. Are towed away to a holding area where they sit untouched for 6-8 hours. Then towed back to the departure gate 15 minutes before scheduled departure where they wait for cleaning and catering crews to arrive and due their thing. Finally begin boarding at T+45.
As noted above, I understand why catering doesn't occur early, but cleaning? Why doesn't UA have a cleaning crew that just goes from plane to plane that is sitting out in the holding area. Would seem to be ultra-efficient for the cleaning crew. And then when the plane is towed to the gate -- which is the really scarce real estate at SFO, 15 minutes of dwell time is saved as no cleaning needs to take place there. Sounds smart to me, but I'm sure someone will explain why there is a flaw in this plan.
As noted above, I understand why catering doesn't occur early, but cleaning? Why doesn't UA have a cleaning crew that just goes from plane to plane that is sitting out in the holding area. Would seem to be ultra-efficient for the cleaning crew. And then when the plane is towed to the gate -- which is the really scarce real estate at SFO, 15 minutes of dwell time is saved as no cleaning needs to take place there. Sounds smart to me, but I'm sure someone will explain why there is a flaw in this plan.