bizarre denied boarding?
Feb 19, 2019, 9:57 am
#46
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Nothing wrong with trying but United typically doesn't compensate for losses - just inconvenience - and that amount seems very much on the high side.
Feb 19, 2019, 10:15 am
#47
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
OP: If your efforts to reach an amicable understanding with UA aren't satisfactory, I recommend that you stop posting any further details to FlyerTalk and consult an attorney. It sounds like there may have been a number of passengers affected, so you may look for someone with experience in federal class-action cases. (Federal, because the Airline Deregulation Act essentially exempts airlines from liability under state consumer protection laws).
Feb 19, 2019, 4:52 pm
#48
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,621
While that is their general policy, limits on consequential damages often disappear if they are due to negligence. UA won't compensate you for the cost of the Super Bowl ticket that you couldn't use because of an overbooking or a mechanical delay. But if their employee -- or, in this case, their agent -- is negligent, actively preventing you from boarding the flight, UA may (a) be more willing to pay damages in general, and (b) have less protection in court, should it come to that.
OP: If your efforts to reach an amicable understanding with UA aren't satisfactory, I recommend that you stop posting any further details to FlyerTalk and consult an attorney. It sounds like there may have been a number of passengers affected, so you may look for someone with experience in federal class-action cases. (Federal, because the Airline Deregulation Act essentially exempts airlines from liability under state consumer protection laws).
OP: If your efforts to reach an amicable understanding with UA aren't satisfactory, I recommend that you stop posting any further details to FlyerTalk and consult an attorney. It sounds like there may have been a number of passengers affected, so you may look for someone with experience in federal class-action cases. (Federal, because the Airline Deregulation Act essentially exempts airlines from liability under state consumer protection laws).
Feb 26, 2019, 5:56 pm
#49
Original Poster
Join Date: Dec 2008
Programs: UA General Member, SPG Gold, Hyatt Platinum, Hilton Silver, Hertz 5-star Gold
Posts: 276
Thank you everybody for your advice.
Do you think that I should attempt to submit the full story as an add-on to the thread that I already generated with United when I wrote a few sentences about what happened and they gave me $250 vouchers? Or, should I start a whole new Customer Care ticket? Or, should I write a formal letter (PDF) and email it to customer relations?
Do you think that I should attempt to submit the full story as an add-on to the thread that I already generated with United when I wrote a few sentences about what happened and they gave me $250 vouchers? Or, should I start a whole new Customer Care ticket? Or, should I write a formal letter (PDF) and email it to customer relations?
Feb 27, 2019, 1:43 am
#51
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,365
Feb 27, 2019, 8:21 am
#52
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Huh? That was in the very first post. OP needed the agent to complete the youngest daughter's check-in and was waiting by a blinking kiosk for 45 minutes. That's in addition to whatever time was spent in line to get to the kiosk in the first place.