UA biggest corporate accounts out of SFO (leaked data)
Jan 15, 2019, 3:31 pm
#151
Join Date: Mar 2013
Location: AMS
Posts: 583
This. Call me naive, but looking at the list I immediately wondered how on earth all the consultancy companies are topping the list? If I were a client paying for travel for externals, I would try to put it all on my firm's account and collect as many airline-to-business program benefits as possible, and not just pass them over to BCGs and Delloittes of the world...
Jan 15, 2019, 6:48 pm
#152
Join Date: May 2008
Location: Bay Area
Programs: UA 1k now; AA (no status); HY Diamond; SPG Platinum
Posts: 707
I know Apple employees who don't fly business class.
HPQ, HPE, CSCO have all stopped their employees from flying business unless it's an executive; definition of an executive is a little loose though... I see a lot of familiar faces (former colleagues/clients/partners) on my SFO-AUS/NRT/PVG/SIN/HKG/EWR/LHR/FRA flights.
For those people commenting on security, GDPR!!!
HPQ, HPE, CSCO have all stopped their employees from flying business unless it's an executive; definition of an executive is a little loose though... I see a lot of familiar faces (former colleagues/clients/partners) on my SFO-AUS/NRT/PVG/SIN/HKG/EWR/LHR/FRA flights.
For those people commenting on security, GDPR!!!
Jan 15, 2019, 7:40 pm
#153
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Some things that stood out to me about this:
1) Wish Jobs was still around just to watch his reaction to this.
2) Its amazing how cavalier they were with confidential customer and UA financial information; their rationale for why they did this doesn't help as it shows a massive lack of judgement. Keeping confidential customer information to need-to-know "going forward" doesn't fix things and that's not something one does overnight but rather requires a culture shift and likely many changes to systems also it raises the question: why were you not doing that before? It also will raise questions from others about their privacy practices as relates to customer data.
3) The irony about the whole situation is my favorite part and gets is a solid 11 on a 1-10 scale. UA apparently was trying to make sure their SFO employees understood the importance of global accounts and were super nice to Apple employees as they are going into a renegotiation of a 3 year contract... yeah well solid bet that during said negotiations this will come up, and not in a way that is helpful to UA.
4)The situation with Apple and China is now - due solely to the incompetence of UA - probably something they will have to address with their investors.
5) UA is lucky that from SFO there are not a ton of other options to China, they will probably have to eat a huge plate of crow, make sweeping changes to their governance plus some "make nice" discounts in the next contract but given the lack of other options its not likely a terminal event.
6) Lots of focus on this leak is on Apple, which is not surprising given they were called out as #1 by a wide margin and tend to be super sensitive to leaks but I suspect the other companies will have something to say to their reps about this and "our bad" isn't going to cut it when they too are up for contract renewal (see #5 ).
7) Lastly, with UAs 37.7B in total revenue for 2017 and combined revenue of +/-375MM (using 34MM for the "over 34MM", 15MM for the 12-17MM, and 11 for over 10MM) 13 companies in one airport acount for ~1% of total global revenue in quite interesting. That this is only SFO is also probably why many of those in the lower tiers (ie Deloitte, PwC, etc) were not higher as I suspect unlike Apple, which is predominately in the bay area from a US perspective, they are more geographically diverse. Also for SFO based UA folks not working for companies on that list who lament not getting upgraded...well now you know why
1) Wish Jobs was still around just to watch his reaction to this.
2) Its amazing how cavalier they were with confidential customer and UA financial information; their rationale for why they did this doesn't help as it shows a massive lack of judgement. Keeping confidential customer information to need-to-know "going forward" doesn't fix things and that's not something one does overnight but rather requires a culture shift and likely many changes to systems also it raises the question: why were you not doing that before? It also will raise questions from others about their privacy practices as relates to customer data.
3) The irony about the whole situation is my favorite part and gets is a solid 11 on a 1-10 scale. UA apparently was trying to make sure their SFO employees understood the importance of global accounts and were super nice to Apple employees as they are going into a renegotiation of a 3 year contract... yeah well solid bet that during said negotiations this will come up, and not in a way that is helpful to UA.
4)The situation with Apple and China is now - due solely to the incompetence of UA - probably something they will have to address with their investors.
5) UA is lucky that from SFO there are not a ton of other options to China, they will probably have to eat a huge plate of crow, make sweeping changes to their governance plus some "make nice" discounts in the next contract but given the lack of other options its not likely a terminal event.
6) Lots of focus on this leak is on Apple, which is not surprising given they were called out as #1 by a wide margin and tend to be super sensitive to leaks but I suspect the other companies will have something to say to their reps about this and "our bad" isn't going to cut it when they too are up for contract renewal (see #5 ).
7) Lastly, with UAs 37.7B in total revenue for 2017 and combined revenue of +/-375MM (using 34MM for the "over 34MM", 15MM for the 12-17MM, and 11 for over 10MM) 13 companies in one airport acount for ~1% of total global revenue in quite interesting. That this is only SFO is also probably why many of those in the lower tiers (ie Deloitte, PwC, etc) were not higher as I suspect unlike Apple, which is predominately in the bay area from a US perspective, they are more geographically diverse. Also for SFO based UA folks not working for companies on that list who lament not getting upgraded...well now you know why
Jan 15, 2019, 9:17 pm
#154
Join Date: Nov 2018
Location: NYC
Programs: AS 75K, DL Platinum
Posts: 631
This. Call me naive, but looking at the list I immediately wondered how on earth all the consultancy companies are topping the list? If I were a client paying for travel for externals, I would try to put it all on my firm's account and collect as many airline-to-business program benefits as possible, and not just pass them over to BCGs and Delloittes of the world...
Jan 15, 2019, 10:14 pm
#155
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Meanwhile, this is global news; Here a clip from a Swiss paper (in German, referring to Roche)
https://www.blick.ch/news/wirtschaft...d15118260.html
https://www.blick.ch/news/wirtschaft...d15118260.html
Jan 15, 2019, 10:24 pm
#156
Join Date: Nov 2006
Location: DSM, BKK or anywhere with an airport
Programs: UA 2P, HH Gold
Posts: 1,018
Meanwhile, this is global news; Here a clip from a Swiss paper (in German, referring to Roche)
https://www.blick.ch/news/wirtschaft...d15118260.html
https://www.blick.ch/news/wirtschaft...d15118260.html
Jan 15, 2019, 11:31 pm
#157
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,157
Jan 16, 2019, 2:23 am
#158
Suspended
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Location: Canada, USA, Europe
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Posts: 31,452
Jan 16, 2019, 2:45 am
#159
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Gosh - this is such a non story. Every company has a rogue employee who leaks stuff. They are no doubt trying to find this person who may or may not be found. While UA may not have wanted this out in public domain, Apple is a $250 Billion annual revenue company and they knew exactly what they spend with UA - and $150 million isn't exactly a lot considering Apple's revenue and profit.
Jan 16, 2019, 4:01 am
#160
Join Date: May 2013
Posts: 3,361
Gosh - this is such a non story. Every company has a rogue employee who leaks stuff. They are no doubt trying to find this person who may or may not be found. While UA may not have wanted this out in public domain, Apple is a $250 Billion annual revenue company and they knew exactly what they spend with UA - and $150 million isn't exactly a lot considering Apple's revenue and profit.
Jan 16, 2019, 5:08 am
#161
Join Date: Nov 2006
Location: DSM, BKK or anywhere with an airport
Programs: UA 2P, HH Gold
Posts: 1,018
Jan 16, 2019, 5:11 am
#162
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With that you and I are in agreement. To me it is a complete yawnfest. ...and, in other news, one of the world’s largest companies flies a lot of people between its head office and its main production sites. Also, a squirrel was seen scampering up a tree with an acorn in its mouth.
Jan 16, 2019, 8:08 am
#163
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Posts: 56,459
So with SFO corporate travel obviously so important to UA, why do the SFO UCs suck so bad compared to others? How about ploughing some of that money back into the product, United?
Jan 18, 2019, 3:08 am
#164
Join Date: Jan 2017
Posts: 352
With that you and I are in agreement. To me it is a complete yawnfest. ...and, in other news, one of the world’s largest companies flies a lot of people between its head office and its main production sites. Also, a squirrel was seen scampering up a tree with an acorn in its mouth.
Jan 18, 2019, 4:11 am
#165
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Posts: 31,452
I have no idea what has leaked from others, but I suspect it wouldn’t take Sherlock Holmes to produce, and be equally boring.