Is United now serving half cookies in First Class?
Jan 8, 2019, 3:40 pm
#33
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If it was a catering mishap, the FA should have apologized and explained the situation (proactive service recovery) which would have ended the issue right there to the satisfaction of most, however they did not, which left the customer with a less than acceptable experience. It should be reported so UA can #1 , track the catering mishap in case it was not reported by the crew or received the proper follow up, and #2 , if it was not a catering issue but rather a crew issue, they can follow up to figure out what was happening on that flight - ie, dividing up the cookies so the crew could have some is definitely not OK
To put it another way, the cookie was the symptom - UA needs to be notified so it can figure out the real problem.
Last edited by bocastephen; Jan 8, 2019 at 3:50 pm
Jan 8, 2019, 8:30 pm
#36
Join Date: Jan 2017
Location: Portland OR
Programs: United 1K 1MM, Marriott Bonvoy Platinum, Hilton HHonors Gold
Posts: 560
I seriously doubt UA would skimp to serve half cookies. Half or reduced size maybe, but not cookies cut in half.
Jan 8, 2019, 8:54 pm
#37
Join Date: Jun 2014
Posts: 261
If this is acceptable service for you, that's OK, but it's not for me, especially if I am paying for a premium cabin experience and receiving something that barely passes as Spirit's Big Seat....for the OP, probably even less so given they are GS
If it was a catering mishap, the FA should have apologized and explained the situation (proactive service recovery) which would have ended the issue right there to the satisfaction of most, however they did not, which left the customer with a less than acceptable experience. It should be reported so UA can #1 , track the catering mishap in case it was not reported by the crew or received the proper follow up, and #2 , if it was not a catering issue but rather a crew issue, they can follow up to figure out what was happening on that flight - ie, dividing up the cookies so the crew could have some is definitely not OK
To put it another way, the cookie was the symptom - UA needs to be notified so it can figure out the real problem.
If it was a catering mishap, the FA should have apologized and explained the situation (proactive service recovery) which would have ended the issue right there to the satisfaction of most, however they did not, which left the customer with a less than acceptable experience. It should be reported so UA can #1 , track the catering mishap in case it was not reported by the crew or received the proper follow up, and #2 , if it was not a catering issue but rather a crew issue, they can follow up to figure out what was happening on that flight - ie, dividing up the cookies so the crew could have some is definitely not OK
To put it another way, the cookie was the symptom - UA needs to be notified so it can figure out the real problem.
Im not saying that UA doesn’t have problems, but really? A cookie? And do you really think the crew is so desperately greedy that they steal half of the cookies for themselves? Why not all the cookies if they already went that far?
Jan 8, 2019, 9:13 pm
#38
Original Poster
Join Date: Jul 2013
Programs: DYKWIA, But I'm a "Diamond Guest" UA 1K/2MM
Posts: 2,257
Are you really suggesting that the DOT be notified because of a cookie?
Im not saying that UA doesn’t have problems, but really? A cookie? And do you really think the crew is so desperately greedy that they steal half of the cookies for themselves? Why not all the cookies if they already went that far?
Im not saying that UA doesn’t have problems, but really? A cookie? And do you really think the crew is so desperately greedy that they steal half of the cookies for themselves? Why not all the cookies if they already went that far?
Jan 8, 2019, 9:36 pm
#39
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Join Date: Sep 2002
Location: LAX/TPE
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Posts: 42,205
Are you really suggesting that the DOT be notified because of a cookie?
Im not saying that UA doesn’t have problems, but really? A cookie? And do you really think the crew is so desperately greedy that they steal half of the cookies for themselves? Why not all the cookies if they already went that far?
