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-   -   United App: discussion, bugs, ... (Android , IOS, ...) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1948830-united-app-discussion-bugs-android-ios.html)

eng3 Jul 4, 2022 8:17 am


Originally Posted by eng3 (Post 34380437)
On Android, recently I've had an issue where if I select "Change Flight", it gives me a blank screen.
I decided to try reinstalling the app, but now I can no longer login to the app anymore. When I try, it says "We're sorry, something went wrong"

Anyone else have this issue?

So I still havent found a solution to this issue. UA customer service/web support has not done anything to help. Although I can limp through manually entering my flights and searching for flights via the web, I realize I will no be able to show my FF card (if I am asked at a lounge).
Is there somewhere on the UA website I can go to get my card to display?

HNLbasedFlyer Jul 4, 2022 12:06 pm


Originally Posted by eng3 (Post 34380437)
On Android, recently I've had an issue where if I select "Change Flight", it gives me a blank screen.
I decided to try reinstalling the app, but now I can no longer login to the app anymore. When I try, it says "We're sorry, something went wrong"

Anyone else have this issue?

I've had this issue on my iPhone - although it was not unique to the app - also couldn't change the flight on the website and had to call in.

Kmxu Jul 7, 2022 1:21 pm

Apparently, this flight will arrive 26 min earlier, instead of 19 min earlier, as seen from flight status page on App.

https://cimg8.ibsrv.net/gimg/www.fly...591e30cf2c.png

RobOnLI Jul 7, 2022 1:35 pm

The wrong flight times vs what the text says has been happening on iOS for a long time. It appears the text updates before the times do. Often I will see flights say "Arriving xx minutes early" but the posted time is way off. Usually the updated times will appear about 2-5 minutes after the text updates.

-RM

Kmxu Jul 7, 2022 2:50 pm


Originally Posted by RobOnLI (Post 34405331)
The wrong flight times vs what the text says has been happening on iOS for a long time. It appears the text updates before the times do. Often I will see flights say "Arriving xx minutes early" but the posted time is way off. Usually the updated times will appear about 2-5 minutes after the text updates.

-RM

The actual arrival time is 22 min earlier; taking the average of 19 and 26 min. Haha.

CApreppie Jul 7, 2022 6:25 pm

The best and fastest way to get notified of upgrades now appears to let the United app notify you of seat changes.

leftysauce Jul 8, 2022 11:16 am


Originally Posted by CApreppie (Post 34406025)
The best and fastest way to get notified of upgrades now appears to let the United app notify you of seat changes.

how/where can I set that up

CApreppie Jul 8, 2022 11:56 am


Originally Posted by leftysauce (Post 34407991)
how/where can I set that up

I think you need to do at least two things:

1. United App - Settings - Push Notification Settings - Trip Updates (ON)
2. Phone (I have iPhone) - Settings - Notifications - Allow Notifications (ON), then choose how you want to receive notifications. For United, I am pretty lenient since I want to see anything it sends me since they are trip related

Whenever I got upgraded to F, I got notified of my seat change and then went into the app to see if that was what I wanted to sit in.

jimdarcy Jul 8, 2022 7:42 pm


Originally Posted by CApreppie (Post 34408105)
I think you need to do at least two things:

1. United App - Settings - Push Notification Settings - Trip Updates (ON)
2. Phone (I have iPhone) - Settings - Notifications - Allow Notifications (ON), then choose how you want to receive notifications. For United, I am pretty lenient since I want to see anything it sends me since they are trip related

Whenever I got upgraded to F, I got notified of my seat change and then went into the app to see if that was what I wanted to sit in.

that’s different than what was previously promised which is seat availability.

Polytonic Jul 11, 2022 7:50 pm

Does anyone know how to enable push notifications by default for itineraries? I keep having to go in and toggle it on for every PNR which is incredibly annoying.

DELee Aug 8, 2022 5:17 pm

Uh oh - what have they done now?

The words "newly re-designed" gives me pause...

David

RobOnLI Aug 24, 2022 9:29 pm

Upgrade lists are now available outside the 2 calendar day mark. I've noticed over the last two weeks that upgrade lists are showing up about 2.5 days now.

I have a flight on Saturday and this morning the upgrade list was still not available. However, this evening it was (2+ days ahead of Saturday). I'll do more research to figure out exactly when it's becoming available but it does appear to be calendar based and not flight based.

-RM

Magic Pickles Aug 25, 2022 2:44 am


Originally Posted by RobOnLI (Post 34543331)
Upgrade lists are now available outside the 2 calendar day mark. I've noticed over the last two weeks that upgrade lists are showing up about 2.5 days now.

I have a flight on Saturday and this morning the upgrade list was still not available. However, this evening it was (2+ days ahead of Saturday). I'll do more research to figure out exactly when it's becoming available but it does appear to be calendar based and not flight based.

-RM

The upgrade list is available from midnight GMT which is currently 8pm New York time 3 calendar days before flight.

lsquare Oct 7, 2022 1:50 am

Is it just me or is the UA app isn't very reliable when producing digital boarding passes? Previously, if the digital boarding pass for one of my segments doesn't appear, it'll eventually appear after waiting. Today, my UA2 segment never appeared in the app. I did get my paper boarding passes when I checked in at SIN. I really want to get the digital boarding passes so that I can save them in my Apple iPhone Wallet. I called 1K line and 1K web support, but it doesn't seem like anyone has an answer as they all don't know. From previous observations, the digital boarding passes disappear from the app less than 24 hours after the conclusion of the trip. Is there still any chance of getting tjat boarding pass to appear in the app so that I can still save it to my wallet?

Going forward, is there a more reliable way to get all my digital by adding passes?

Lux Flyer Oct 7, 2022 2:11 am


Originally Posted by lsquare (Post 34661453)
Is it just me or is the UA app isn't very reliable when producing digital boarding passes? ...
Going forward, is there a more reliable way to get all my digital by adding passes?

I find the app for the most part very reliable at issuing digital boarding passes in the circumstances where UA is allowed to issue digital boarding passes. There are situations where they just can't issue it for a specific passenger on a specific itinerary in a digital format (either initially or at all), through no fault of the technology or the passenger, and there's nothing anyone in reservations, 1K line or 1K web support can due to override that, That could be due to needing to check in at the airport, getting the dreaded "SSSS" requirement, or hitting some other criteria that I'm sure exists but UA can't disclose, that prevents them from being authorized to issue a digital boarding pass in that specific circumstance.


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