Upgrade bait and switch {refund processed}
Dec 28, 2018, 9:31 am
#31
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
This happens way to often on United to be coincidence. I filed a complaint years ago with DOT. I suggest everyone do the same when an upgrade, miles, refund within 24 hours, etc doesn’t get refunded. No reason why I need to call to get my money back so often. If its an IT problem fix it! In 2009, I could see it, but in 2018 this shouldn’t still be happening!
Dec 28, 2018, 11:40 am
#32
Join Date: Jan 2006
Location: SFO
Programs: UA MMGold, HH Diamond, Marriott Plat
Posts: 1,263
Perhaps the way to go is to deduct miles and charge credit card after the upgrade, as the "goods" has not been delivered at the time of upgrade requests.
I experienced just that about 3 weeks ago but reading from here seems that's a one off situation.
I experienced just that about 3 weeks ago but reading from here seems that's a one off situation.
Dec 28, 2018, 11:43 am
#33
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Dec 28, 2018, 1:50 pm
#34
Join Date: May 2007
Location: Crystal City, VA
Programs: United Mileage Plus 1K 2 MM, HHonors Diamond, Hyatt Platinum
Posts: 2,627
I recently had a flight that I canceled within 24 hours of booking. I got the automatic email confirming my cancellation. Over a week later, the charge was still on my CC. I called, and it took a while for them to take care of it. They even requested the email (which I had saved). I did get the refund, however. They mentioned that I wasn't the first to have this issue occur. IT issue, no doubt.
Dec 28, 2018, 3:01 pm
#35
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Join Date: Apr 2013
Location: PHX
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Posts: 56,461
Does this suck? Yes. Does it happen with other loyalty programs? Yes. SQ still owes me 20k miles from an award I cancelled six weeks ago.
Dec 28, 2018, 3:19 pm
#36
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
Part of the reason is that one is committing miles to a requested upgrade. The deduction leaves the member with a balance reflecting what can still be used for other redemptions.
Last edited by IAH-OIL-TRASH; Dec 28, 2018 at 3:37 pm
Dec 28, 2018, 3:52 pm
#37
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
That's because other than for the seats on some planes, IT DOESN'T EXIST YET. When it does exist beginning in March, there will be upgraded soft product in addition to the seats. See: https://hub.united.com/united-announ...621985755.html
Dec 28, 2018, 4:19 pm
#38
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Join Date: Apr 2013
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On UA? There are not to my knowledge any PP fares offered on domestic routes. The only aircraft regularly used on those routes with PP cabin are once daily SFO-EWR and LAX-EWR on the 781.
Dec 28, 2018, 4:23 pm
#39
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
Yes UA but they (travel office/agents) are now aware this is rolling out and want to start booking probably Q2 in PP. We are pushing back a bit mostly out of ignorance to the product. And the routes you describe are exactly what they are talking about. Currently they are not selling that product on those routes right?.
Dec 29, 2018, 1:03 am
#40
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
Yes UA but they (travel office/agents) are now aware this is rolling out and want to start booking probably Q2 in PP. We are pushing back a bit mostly out of ignorance to the product. And the routes you describe are exactly what they are talking about. Currently they are not selling that product on those routes right?.
I fully expect more companies to follow this lead; it’s one of many reasons I wasn’t looking forward to the P+ introduction.
Dec 29, 2018, 7:23 am
#41
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I recently had a flight that I canceled within 24 hours of booking. I got the automatic email confirming my cancellation. Over a week later, the charge was still on my CC. I called, and it took a while for them to take care of it. They even requested the email (which I had saved). I did get the refund, however. They mentioned that I wasn't the first to have this issue occur. IT issue, no doubt.
Dec 29, 2018, 8:55 am
#42
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 5,000
Yes UA but they (travel office/agents) are now aware this is rolling out and want to start booking probably Q2 in PP. We are pushing back a bit mostly out of ignorance to the product. And the routes you describe are exactly what they are talking about. Currently they are not selling that product on those routes right?.
And this is how corporate J-travel ends.
Push back, my friend. Like your life depends on it. Those seats are like the crappy slimline domestic F seats but less comfortable due to the leg/foot rests. The footrest really restricts your ability to stretch out and is a real bad shin-knocker.
And another P+ flyer agrees with my assessment:
https://www.flyertalk.com/forum/30587032-post106.html
Last edited by zombietooth; Dec 30, 2018 at 8:03 am
Dec 29, 2018, 9:01 am
#43
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
"Not with a bang, but with a whimper."
And this is how corporate J-travel ends.
Push back, my friend. Like your life depends on it. Those seats are like the crappy slimline domestic F seats but less comfortable due to the leg/foot rest. The footrest really restricts your ability to stretch out and is a real bad shin-knocker.
And this is how corporate J-travel ends.
Push back, my friend. Like your life depends on it. Those seats are like the crappy slimline domestic F seats but less comfortable due to the leg/foot rest. The footrest really restricts your ability to stretch out and is a real bad shin-knocker.
Rather this has to do with corporate travel policies. It is for those large corporate customers that US carriers have started rolling out a PE product.
There is no question in my mind that many corporate travel policies which have previously provided for F/J on longer-haul travel will now provide for a one-class UG from Y for many travelers. Why? The entire PE scheme is largely what corporate customers want.
Last edited by Often1; Dec 29, 2018 at 10:45 am
Jan 3, 2019, 10:50 am
#44
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,620
This has nothing to do with UA and the concern that once implemented, the UG with a cert from Y will be to PE. not C.
Rather this has to do with corporate travel policies. It is for those large corporate customers that US carriers have started rolling out a PE product.
There is no question in my mind that many corporate travel policies which have previously provided for F/J on longer-haul travel will now provide for a one-class UG from Y for many travelers. Why? The entire PE scheme is largely what corporate customers want.
Rather this has to do with corporate travel policies. It is for those large corporate customers that US carriers have started rolling out a PE product.
There is no question in my mind that many corporate travel policies which have previously provided for F/J on longer-haul travel will now provide for a one-class UG from Y for many travelers. Why? The entire PE scheme is largely what corporate customers want.
Jan 3, 2019, 10:55 am
#45
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