Originally Posted by
mauiUAflyer
I recently had a flight that I canceled within 24 hours of booking. I got the automatic email confirming my cancellation. Over a week later, the charge was still on my CC. I called, and it took a while for them to take care of it. They even requested the email (which I had saved). I did get the refund, however. They mentioned that I wasn't the first to have this issue occur. IT issue, no doubt.
this happens to me all the time! Even after the DOT complaint. It will never get “fixed” if people don’t start filing claims. It takes 2 minutes. I’ve been struggling with this for a very very long time. 50% of the time the refund never goes thru. UA hs given me a direct line to an absolute angel at UA that handles this all for me now. (Only after my compaint a few years back) now I just email her and its taken care of. But again, it should not have to be this way. No way it’s an “IT” bug. My team would’ve been fired by now if we didn’t fix something in 10 years.