Arrogant and humiliating FA service in domestic First.
#121
Join Date: May 2010
Location: AVP & PEK
Programs: UA 1K 1.9MM
Posts: 6,351
#122
Join Date: Dec 2013
Location: London
Programs: OneWorld Emerald, StarAlliance Gold
Posts: 43
Oh hang on, I guess neither UA nor the FA {cares -- moderator edit} from the comments and experiences of the rest of the forum? Shocking mgmt of an airline and treatment of someone in F. I avoid flying US domestic (esp UA) if I can help it.
Last edited by WineCountryUA; Dec 24, 2018 at 2:19 pm Reason: Using symbols, spaces or other methods to mask vulgarities is not allowed.
#123
Join Date: Feb 2003
Location: Falls Gulch VA
Posts: 222
It's been more than 15 years since I've had "status" and would sometimes use points for a first class upgrade when on a cross-country flight - most often on United. It used to be that I was treated like any other passenger in the first class cabin, but then I noticed that as the cabin attendants were taking orders for lunch, that they didn't just go from seat to seat, row by row, but were skipping from one passenger to another throughout the cabin. Often I was the last one to order my lunch, and more and more often they were out of my first or even second choice. I once asked a CA if she was taking orders in sequence of how much the passenger paid for his set, and she said that, yes, that's how they did it now.
Airline service gets worse and worse, so I'm not surprised that Tony had a bad experience. . . . and I remember when lunch WAS a buffet. I rather liked that. Nowadays I sit in coach, bring along a bagel, and eat when I get to where I'm going.
Airline service gets worse and worse, so I'm not surprised that Tony had a bad experience. . . . and I remember when lunch WAS a buffet. I rather liked that. Nowadays I sit in coach, bring along a bagel, and eat when I get to where I'm going.
#124
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
UA officially prioritizes meal selection for 1K and GS. Some flight attendants will ask the GS/1K first; others will ask in order but prioritize after the fact. I prefer the latter approach. (Well, I'd prefer pre-ordering meals as the OP suggested, but...)
#125
Join Date: Jan 2009
Posts: 77
Lost in translation
Spoken language is very different from written. When you read anybody's account of an incident, "quotes" are rarely accurate, and you get no indication of body language, inflection, mannerisms, facial expressions, context, and all the other variables that affect oral communication. My impression is that the FA was engaging in friendly banter, and it may have been poorly executed and/or poorly received. Nothing I read from the OP would have stopped me from enjoying this flight with my wife and having a wonderful day. Regarding meal selection, I appreciate that AA lets you choose in advance (meager as those choices may be), and I do not understand why all airlines have not adopted this, especially for long hauls.
#126
Join Date: Nov 2013
Posts: 4,374
Spoken language is very different from written. When you read anybody's account of an incident, "quotes" are rarely accurate, and you get no indication of body language, inflection, mannerisms, facial expressions, context, and all the other variables that affect oral communication. My impression is that the FA was engaging in friendly banter, and it may have been poorly executed and/or poorly received.
#127
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Friendly banter my arse.
FAs should address pax by their name (along with Mr. or Ms., not first names!), or Sir, or Ma'am. There are no other options as far as I'm concerned. If someone calls me honey or sweetheart one more time I'm gonna start screaming ; )
FAs should address pax by their name (along with Mr. or Ms., not first names!), or Sir, or Ma'am. There are no other options as far as I'm concerned. If someone calls me honey or sweetheart one more time I'm gonna start screaming ; )
#128
Join Date: Jun 2011
Programs: ual,aa
Posts: 50
Just seems so wrong to have to put up with this type of behavior from flight attendants. In any other customer service job they would be gone. Don't believe either that UA can't address this with the union..although its a strong union I guess. I am sure there is something UA can do to address this behavior, especially if there is a formal complaint, but they can't be bothered because no real effect on their bottom line.
#129
Join Date: Jun 2014
Posts: 261
What’s wrong with people? You’re only allowed to be called Sir? Who’s the arrogant one now? Someone gets called papa and it’s humiliating? Time to find something real to get offended by.
#130
Join Date: Nov 2017
Posts: 3,359
-James
#131
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Absolutely. Or don't call me anything if your manners are that atrocious. That's fine. But Papa, Sweetheart, Honey, Baby or any other "endearment" is off the books as far as someone in the service industry is concerned when speaking to a customer. Oh sorry I forgot -- they're really only there for my safety.
#132
FlyerTalk Evangelist
Join Date: Nov 2002
Location: northeast coast of Florida
Programs: UA 1K - 2MM, Lifetime Hilton Diamond, Lifetime Marriott Platinum Elite, Hertz President's Circle
Posts: 10,422
Absolutely. Or don't call me anything if your manners are that atrocious. That's fine. But Papa, Sweetheart, Honey, Baby or any other "endearment" is off the books as far as someone in the service industry is concerned when speaking to a customer. Oh sorry I forgot -- they're really only there for my safety.
Last edited by RobotDoctor; Dec 26, 2018 at 2:46 pm Reason: changed reference to rule violation/masking method of bad name example to 'derogatory name'
#133
Join Date: Aug 2011
Programs: United Plat, SPG Plat, Hilton Gold, IHG Club, Hyatt Discoverist, Hertz President, Avis President
Posts: 64
Whether I buy a F ticket outright, use miles, use an instrument, do a buy-up, or a rare upgrade, I consider all of those paying for F. Im fairly sure my business - and especially a GS, is worth far more to UA than an occasional flier who buys a F ticket. If that flier doesn't get first meal choice and I get mine, so be it.
#134
Join Date: Jun 2014
Programs: UA MM
Posts: 4,125
Whether I buy a F ticket outright, use miles, use an instrument, do a buy-up, or a rare upgrade, I consider all of those paying for F. Im fairly sure my business - and especially a GS, is worth far more to UA than an occasional flier who buys a F ticket. If that flier doesn't get first meal choice and I get mine, so be it.
#135
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
When it comes to meals - the answer would be yes. They'd rather try to please GS and 1K (pleasing the many) more than the edge cases of fliers who have Plat with no status and have the spend requirement but not the BIS miles (pleasing the few).