MP award schedule change - AC metal
Nov 5, 2018, 12:00 pm
#1
Original Poster
Join Date: Mar 2005
Location: YHZ
Programs: HH Gold, MR Gold, SPG Gold
Posts: 87
MP award schedule change - AC metal
We had an SCL - YYZ flight on AC metal booked through UA MP for 2 pax leaving on a Wed morning in July 2019. These are I class tickets. Due to a schedule change, that flight flight now operates on Tue and Thu evenings, but not Wed. The system automatically moved us to the Thu flight, but I'd like to depart on Tue instead. There's no I class available on the Tue, but can UA work with their AC liason to get this changed?
Nov 5, 2018, 12:03 pm
#2
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
We had an SCL - YYZ flight on AC metal booked through UA MP for 2 pax leaving on a Wed morning in July 2019. These are I class tickets. Due to a schedule change, that flight flight now operates on Tue and Thu evenings, but not Wed. The system automatically moved us to the Thu flight, but I'd like to depart on Tue instead. There's no I class available on the Tue, but can UA work with their AC liason to get this changed?
Nov 5, 2018, 12:41 pm
#4
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
Nov 5, 2018, 12:47 pm
#5
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
IME at least some MP agents will handle award reservation issues and as the OP ask, my guess is the MP agent may have a better handle on I there is a way to get an AC person to address the award issue.If one avenue does not work, other than a little lost time, the other approach is still open.
Nov 5, 2018, 12:51 pm
#6
Original Poster
Join Date: Mar 2005
Location: YHZ
Programs: HH Gold, MR Gold, SPG Gold
Posts: 87
How does one get in touch with an MP agent? If I call the MP service center and choose the reservations option, doesn't that connect me to the same pool of agents as the regular United line?
Nov 5, 2018, 1:14 pm
#7
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
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Call from the U.S. or Canada 1-800-421-4655
To reach us from outside the U.S. or Canada, please contact your local United Customer Contact Center.
Fax 1-872-825-0198
MileagePlus
P.O. Box 1394
Houston, TX 77251-1394
U.S.A.
However, the chances for a better resolution is low