Infant (lap) not showing on reservation booking by Expedia on UA
May 28, 2018, 7:24 pm
#1
Original Poster
Join Date: Sep 2014
Location: YEG
Programs: Table scraps from Aeroplan and AmEx Plat
Posts: 901
Infant (lap) not showing on reservation booking by Expedia on UA
I booked the trip on Expedia (tried United directly initially but they couldn't complete the attendant hotel reservation at checkout, so I gave up on them and went to Expedia).
On the Expedia itinerary page the infant does have her own ticket number (though her ticket number and those of the rest of the travelers are not sequential, but only hers). There is only one airline confirmation number associated with the Expedia reservation and all travelers.
When I went to manage the trip on the United site, the infant's name was not on the list of travelers. I called the toll free number and the agent said she did not see any lap infant associated with the the confirmation number. I gave her the ticket number and she found the infant, although not immediately. She said the infant was listed under "special requests".
The United agent wasn't the most pleasant person in the world and wouldn't really answer my question of whether this would be a problem at the airport. I suspect it will be an issue at online check-in because I cannot input the child's passport particulars (the flight is between Canada and the US).
Should I be calling Expedia to ask them to fix this? Should I be concerned?
Thank you in advance.
On the Expedia itinerary page the infant does have her own ticket number (though her ticket number and those of the rest of the travelers are not sequential, but only hers). There is only one airline confirmation number associated with the Expedia reservation and all travelers.
When I went to manage the trip on the United site, the infant's name was not on the list of travelers. I called the toll free number and the agent said she did not see any lap infant associated with the the confirmation number. I gave her the ticket number and she found the infant, although not immediately. She said the infant was listed under "special requests".
The United agent wasn't the most pleasant person in the world and wouldn't really answer my question of whether this would be a problem at the airport. I suspect it will be an issue at online check-in because I cannot input the child's passport particulars (the flight is between Canada and the US).
Should I be calling Expedia to ask them to fix this? Should I be concerned?
Thank you in advance.
May 28, 2018, 10:04 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
IME, Travel agencies can’t add lap infants to reservations, only UA can. I beleive the agency adds as a speacial request and then. UA has to handle it. I don’t book through agencies much, but at least last time I tried through UR, I had to call it in to UA after. I beleive this was for a domestic flight though, so not as important as that’s easy to add at the last minute.
Heres a question: did you pay taxes for the lap infant to Expedi? That is charged on tickets to Canada (actually, it’s only for the segment from Canada, if you want semantics). If the answer is no, than I would almost guarantee the lap infant is not ticketed properly. It’s beena year or so, but IME, done multiple trips to Canada with a lap infant between about 2015 and last year, and the taxes required for all of them (all booked directly from UA) were about USD $16 or $17.
Id call UA and make sure the lap infant is properly ticketed on the same PNR.
Also, IME, having ticket numbers in sequence doesn’t really mean anything - even when booking flights for multiple pax on a single reservation on UAs site, it isn’t necessarily done that way.
Heres a question: did you pay taxes for the lap infant to Expedi? That is charged on tickets to Canada (actually, it’s only for the segment from Canada, if you want semantics). If the answer is no, than I would almost guarantee the lap infant is not ticketed properly. It’s beena year or so, but IME, done multiple trips to Canada with a lap infant between about 2015 and last year, and the taxes required for all of them (all booked directly from UA) were about USD $16 or $17.
Id call UA and make sure the lap infant is properly ticketed on the same PNR.
Also, IME, having ticket numbers in sequence doesn’t really mean anything - even when booking flights for multiple pax on a single reservation on UAs site, it isn’t necessarily done that way.