HELP! JetStar leg on United ticket massively delayed
Apr 26, 2018, 2:13 pm
#31
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Having said all of this, there is no reason why UA is prohibited from rerouting here. It is worth one more call back to UA asking if it can help, providing the specific flights and explaining that JetStar is being unhelpful and lacks interline ticketing agreements. Don't suggest that UA has fallen down here in any way both because it is unhelpful and is not true.
I just looked it up and JQ has basically no local interline agreements: nothing with NZ, VA, or QF
Apr 26, 2018, 2:17 pm
#32
Join Date: Dec 2003
Location: Sydney, NSW Australia
Posts: 895
Having said all of this, there is no reason why UA is prohibited from rerouting here. It is worth one more call back to UA asking if it can help, providing the specific flights and explaining that JetStar is being unhelpful and lacks interline ticketing agreements. Don't suggest that UA has fallen down here in any way both because it is unhelpful and is not true.
1. Traveller has a ticket CHC-DEN (via SYD & SFO)
2. Traveller is here (CHC)
3. Traveller wants to get to there (DEN)
4. Throwing oneself on the mercy of United (because we know Jet* will do nothing) to see if there is anything that can be done.
The toll free number in NZ was appropriately: 800 747 400
(not sure if that is still current)
Last edited by Aspen; Apr 26, 2018 at 2:29 pm
Apr 26, 2018, 2:28 pm
#33
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Join Date: Jan 2016
Posts: 93
All United was able to do was confirm us (and our cleared upgrade) for SYD-IAH-DEN tomorrow. I worked my way up United to a supervisor and she drew a line in the sand and said unless JQ was willing to pay for it, there was no other way to get to SYD to make our SYD-SFO flight. Lesson learned - the hard way.
Apr 26, 2018, 2:36 pm
#34
Join Date: Dec 2003
Location: Sydney, NSW Australia
Posts: 895
All United was able to do was confirm us (and our cleared upgrade) for SYD-IAH-DEN tomorrow. I worked my way up United to a supervisor and she drew a line in the sand and said unless JQ was willing to pay for it, there was no other way to get to SYD to make our SYD-SFO flight. Lesson learned - the hard way.
*actually .com is showing a one way fare CHC-DEN for $1128USD and J for $3706USD for today.
Would it be possible for any sort of refund on the unused portions of the OP's ticket as a trip in vain ?
Apr 26, 2018, 2:40 pm
#35
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I think UA did you a solid by rebooking you at least from from SYD to DEN AND keeping your upgrade. Per IATA resolution, it would have been up to JQ to figure out how to get you to DEN from CHC.
Apr 26, 2018, 2:48 pm
#36
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But the moment something goes wrong, such as a maintenance issue, they will happily claim they are a part of Qantas, and rely on the brand and Qantas's record as a way of taking the focus off their issues...
Apr 26, 2018, 2:48 pm
#37
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Apr 26, 2018, 2:55 pm
#38
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JQ:
Code:
MAY ISSUE TICKETS INCLUDING
BA CX ET HA JJ KA LH MH QV TN UA W2
MAY CHECK BAGGAGE TO
BA CX ET HA JJ KA LH LX MH QV TN UA W2
Code:
MAY ISSUE TICKETS INCLUDING
AA AC AE AF AH AI AM AS AT AV AX AY AZ A3
BA BD BE BG BI BL BP BR BW CA CI CJ CL CM
CX CZ DL EI EK ET EW EY FI FJ FM FZ GA GF
GK G3 HA HG HM HU HX HY IB IC IE IG JC JJ
JL JO JP JQ KA KC KE KL KM KQ KU K6 LA LG
LH LO LP LR LX LY MF MH MI MK MR MS MU NF
NH NU NX NZ OA OK OM OS OT OU OZ PG PK PR
PX PZ QF QR QV RA RJ RO SA SB SK SN SQ SU
SV SW S7 TA TG TK TL TN TP UA UK UL UU VN
VS VT VX WS WY XL YM 2A 3K 4M 4Q 8M 9B 9W
MAY CHECK BAGGAGE TO
AA AC AE AF AH AI AS AT AV AX AY AZ A3 BA
BD BE BG BI BL BP BR BW CA CI CJ CL CM CX
CZ DL EI EK ET EW EY FI FJ FM FZ GA GF GK
G3 HA HG HM HU HX HY IB IC IE IG JC JJ JL
JO JP JQ KA KC KE KL KM KQ KU K6 LA LH LO
LP LR LX LY ME MF MH MI MK MR MS MU NF NH
NU NX NZ OA OK OM OS OT OU OZ PG PK PR PX
PZ QF QR QV RA RO SA SB SK SN SQ SU SV SW
S7 TA TG TK TL TN TP UA UK UL UU VN VS VX
WS WY XL YM 2A 3K 4M 4Q 8M 9W
Apr 26, 2018, 2:55 pm
#39
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Apr 26, 2018, 3:12 pm
#40
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Sounds great that UA had room for you up front on the return...
Apr 26, 2018, 3:38 pm
#41
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OP - For what it is worth, it took me <1 minute to pull from the Jetstar website with which it expressly states that it has an interline ticket agreement. I went through and pulled air carriers which do not operate anywhere in the region at all. However, for your purposes, it most certainly does interline with QF (bolded in red below). If you are in a position to do so, I would find the reference on the Jetstar website and print the list just in case you need it.
Just chalk this one up. Jetstar could care less about you and your hotel and meals will likely be covered by your travel interruption insurance.
American Airlines (AA)
Air India (AI)
Air Pacific (FJ)
Air Tahiti Nui (TN)
Air Vanuatu (NF)
British Airways (BA)
Cathay Pacific (CX)
China Eastern (MU)
China Southern (CZ)
Dragon Air (KA)
Delta Air Lines (DL)
Emirates (EK)
Etihad (EY)
Finnair (AY)
Japan Airlines (JL)
Jet Airways (9W)
KLM (KL)
Lufthansa (LH)
Malaysian Airlines (MH)
Qantas (QF)
Qatar Airways (QR)
Shanghai Airlines (FM)
SriLankan (UL)
Swiss (LX)
United (UA)
Vietnam Airlines (VN)
Just chalk this one up. Jetstar could care less about you and your hotel and meals will likely be covered by your travel interruption insurance.
American Airlines (AA)
Air India (AI)
Air Pacific (FJ)
Air Tahiti Nui (TN)
Air Vanuatu (NF)
British Airways (BA)
Cathay Pacific (CX)
China Eastern (MU)
China Southern (CZ)
Dragon Air (KA)
Delta Air Lines (DL)
Emirates (EK)
Etihad (EY)
Finnair (AY)
Japan Airlines (JL)
Jet Airways (9W)
KLM (KL)
Lufthansa (LH)
Malaysian Airlines (MH)
Qantas (QF)
Qatar Airways (QR)
Shanghai Airlines (FM)
SriLankan (UL)
Swiss (LX)
United (UA)
Vietnam Airlines (VN)
Apr 26, 2018, 4:08 pm
#42
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just for my future reference, what exactly do airlines give as proof of delay (for travel insurance purposes)? is this something common that can be printed on the spot at the gate?
Last edited by WineCountryUA; Apr 26, 2018 at 4:13 pm Reason: Moderator error
Apr 26, 2018, 4:13 pm
#43
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If you need documentation of delay / cancellation for trip insurance or refunds from hotel / tour / .... operator, try this
Verification letters
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Upon request, we can provide a statement of proof that a United flight was delayed or canceled. You may email your request to [email protected]. Be sure to include the names of all customers in your party, confirmation number, flight numbers and dates of travel, phone contact and the email address or mailing address where you would like it sent. Please allow 5-10 business days for processing.
Apr 26, 2018, 4:27 pm
#44
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
I've had several misconnects on UA due to mechanical issues, but was usually automatically rebooked (one time in fare class F). The only time I've needed proof of delay was when I missed the last flight in NRT on two separate PNRs and had to stay overnight, but UA agents in Japan were waiting at the baggage claim area handing out a piece of paper that just said UA7 was delayed due to mechanical issues. I was able to use that paper when I did my chase claim. I've never seen them hand out papers in the US though.
Apr 26, 2018, 4:45 pm
#45
Join Date: Nov 2000
Location: Brisbane, Australia
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Posts: 123
I live in regional Australia. Last year I booked a United ticket from CNS->SEA. United put me on Jetstar for the CNS<->SYD segments. I do not like Jetstar. There is nothing but economy class, and passengers are not treated with consideration. For example upon return, I had about a 6 hour wait in Sydney for the Jetstar flight. Jetstar refused to check my bag until 2 hours before the flight. So I had a very uncomfortable wait in the terminal before I could check my bag. It is possible that I could have found a nicer place to wait but I was tired, and had the single goal of getting on that Jetstar flight in mind. There are not enough plastic chairs so many other people waiting were sitting on the floor. This must be a normal situation. I was not impressed.
I have to travel to Sydney every few months, and I now fly Virgin. I am treated much better, especially when I score the upgrade with my bid. And the next flight to the US, I will separately buy the CNS<->SYD segment on Virgin, even though it will cost me more.
I have to travel to Sydney every few months, and I now fly Virgin. I am treated much better, especially when I score the upgrade with my bid. And the next flight to the US, I will separately buy the CNS<->SYD segment on Virgin, even though it will cost me more.