United Consolidated Compensation Thread [Archive]
#841
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,539
#842
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
Once you’re on the plane, wouldn’t the outcome be more or less the same with a seat in Y or $250 with the broken seat? IMO, the seats should get tested out before they board the flight so that they can get a volunteer and comp at the gate.
#843
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,539
lol they don't even have time to clean the cabin properly. Total fantasyland.
#844
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,449
My worry is always finding the seat in a degraded but still mostly-operable state, mentioning it to crew, and having them decide it cannot be occupied. On most flights with Polaris, flying in Y is simply not an option for me, so I'm risking not flying that day. But I may be over-indexing on the one time I mentioned that my cocktail tray on an E75 could slide all the way out (loose) and we took a 1h00 mx delay to get someone on the plane to remove the tray and write it up
#845
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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I've had several B/E Diamond seats recently that reclined only with reluctance and much working of the controls. I agree, I would not complain unless it were completely nonfunctional.
#846
Join Date: Jul 2016
Programs: UA1K | *A Gold
Posts: 767
No. As I stated, they will boot NRSA to make room for a rev pax with a broken seat. Also, if you pre-board or board with G1, the GAs may still be processing upgrades and thus have empty seats left. There's also the possibility of switching to a different flight. I wouldn't be surprised if UA gave more comp for that than for flying in a broken seat.
Too true! I've found menus from previous flights, half empty water bottles, and other such things in C. Come to think of it, they probably do a better job "cleaning" the economy cabin.
#847
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,539
I don't believe it falls within any formal rule or policy. I'd view it as a negotiation/opportunity for positive customer service resolution.
#848
Join Date: Jan 2008
Posts: 47
Here's why I probably won't pursue this further. It is true that sometimes I really hate UA but this simply is not one of them. And lets be honest, I maximized Polaris Club twice, I ate their food and drink on the plane, I did get a good nights sleep in the bulk-head row with the wide foot area I definitely feel like 20k is very fair compensation and judging from the responses here this is indeed true. I actually prefer miles anyway. Finally, the Purser who handled the whole thing did so very nicely. Not sure what happens when a pax calls in but I would want to give anyone extra hassle or paperwork.
#849
Join Date: Sep 2010
Posts: 417
How long typical before I get a response from Premier Voice? Do they email or call?
#850
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,853
#851
Join Date: Jan 2007
Location: NYC
Posts: 302
$175 ETC for a pajama shortage (i.e. no pajamas at all) on EWR-NRT mid February.
#852
Join Date: Oct 2018
Location: Bay Area, CA
Posts: 223
$75 ETC for non-functional DirecTV remote control in armrest. DCA-SFO in early March. My biggest annoyance was not that I couldn't change the channel, but that I was unable to turn off the screen.
#853
Join Date: Aug 2005
Posts: 156
Asking for comensation as gesture of good will?
Hello,
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes. My status: Silver
When I talked to US rep she suggested to contact a customer service and ask for some kind of compensation. As I have never done it, I would like to ask your opinion what do you think is reasonable to ask for. It could be either a travel voucher or miles credit.
I am aware that unlike EU flight US airlines do not have any obligation to compensate, but its worth a try to ask.
Thank you.
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes. My status: Silver
When I talked to US rep she suggested to contact a customer service and ask for some kind of compensation. As I have never done it, I would like to ask your opinion what do you think is reasonable to ask for. It could be either a travel voucher or miles credit.
I am aware that unlike EU flight US airlines do not have any obligation to compensate, but its worth a try to ask.
Thank you.
#854
Join Date: Mar 2009
Location: DCA
Programs: UA 1K; *G and *A Top 1000; HHonors Diamond; *$ Gold; Global Entry
Posts: 2,275
Hello,
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes. My status: Silver
When I talked to US rep she suggested to contact a customer service and ask for some kind of compensation. As I have never done it, I would like to ask your opinion what do you think is reasonable to ask for. It could be either a travel voucher or miles credit.
I am aware that unlike EU flight US airlines do not have any obligation to compensate, but its worth a try to ask.
Thank you.
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes. My status: Silver
When I talked to US rep she suggested to contact a customer service and ask for some kind of compensation. As I have never done it, I would like to ask your opinion what do you think is reasonable to ask for. It could be either a travel voucher or miles credit.
I am aware that unlike EU flight US airlines do not have any obligation to compensate, but its worth a try to ask.
Thank you.
#855
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,041
Hello,
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes...
I would like to ask you for an advice on what is a reasonable request as a gesture of good will.
My flight couple days ago on United airlines from DEN to SFO was late 4h41m and return flight SFO to DEN was late 4h23min. Combined, the delays on one round trip 9h04 minutes...