United Consolidated Compensation Thread [Archive]
Jul 15, 2018, 3:02 am
#331
Join Date: Mar 2001
Location: KHH, FUK, SNA
Programs: BR, UA 1k, CX
Posts: 1,181
Very sad to think this is the current state of affairs. If today's MEL-LAX was cancelled because the LAX-MEL flight was cancelled and did not arrive, then UA had ample time to make alternate arrangements, espc. for GS / paid business class pax. Surely those arrangements might include MEL-SYD-LAX or QF MEL-LAX. A $300 e-cert is certainly modest compensation, but it is the same as I received a while ago for a roughly similar delay situation. I am only 1K though. 
Jul 15, 2018, 7:01 am
#332
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,165
My flight of MEL-LAX was cancelled due to aircraft maintenance for today 7/14. They could have gotten me out on the 13th - different route (longer-thru hk) but was not offered it and did not find out about it until to late to get to airport. Was only offered the flight for 7/15. Customer care offered 15K or $300 e-cert. It was a paid business class seat and I am global services. That seems light?? What is fair. Also when they called to advise- as they knew in advance the flight was going to be cancelled (the LAX-MEL flight had not happened also due to aircraft maintenance) there was no mention of hotel compensation? Would appreciate your thoughts. TIA
Jul 15, 2018, 10:13 am
#333
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
I'm probably biased, in that I prefer to fly for as little as possible, but the disruption one suffers has nothing to do with the fare paid. I've taken multiple flights where UA has, for one reason or another, essentially paid me to fly. That's their problem, not mine. Compensation offers based on status, I understand (although, even as a 1K, I don't necessarily agree with -- same concept; non-status travelers' time is valuable too). Compensation offers based on the fare paid, I don't.
Jul 15, 2018, 4:25 pm
#334
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Jul 15, 2018, 5:38 pm
#335
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I'm probably biased, in that I prefer to fly for as little as possible, but the disruption one suffers has nothing to do with the fare paid. I've taken multiple flights where UA has, for one reason or another, essentially paid me to fly. That's their problem, not mine. Compensation offers based on status, I understand (although, even as a 1K, I don't necessarily agree with -- same concept; non-status travelers' time is valuable too). Compensation offers based on the fare paid, I don't.
Jul 17, 2018, 4:40 pm
#336
Join Date: Jul 2018
Posts: 2
UA33 7/14 NRT-LAX cancelled due to mechanical issues. Was put in a hotel overnight an hour from the airport and booked on flight the next day (bus class). PP status, paid business class ($6k), offered $400e cert/20k miles. Seems light? Worthwhile seeing if they will offer more or just take what they have offered?
Jul 17, 2018, 6:45 pm
#337
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Join Date: Oct 2001
Location: Austin, TX
Posts: 21,413
Jul 17, 2018, 8:16 pm
#338
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
UA33 7/14 NRT-LAX cancelled due to mechanical issues. Was put in a hotel overnight an hour from the airport and booked on flight the next day (bus class). PP status, paid business class ($6k), offered $400e cert/20k miles. Seems light? Worthwhile seeing if they will offer more or just take what they have offered?
If you read post # 326, you will see someone else was offered 15K miles or $300 e-cert in similar circumstances.
Jul 17, 2018, 9:44 pm
#339
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Jul 17, 2018, 10:05 pm
#340
Join Date: Jul 2018
Posts: 2
I did, but I considered my situation different -- we sat on the plane for 3 hours before disembarking to wait another hour before they cancelled the flight, then had more time wasted with long waits for CS and bus rides to/fr hotel.
Post 326 sounded like the cancellation occurred long before departure since the poster mentioned he was called by United and had the option of flying the day before if they had offered him that opportunity
Since he never went to the airport, I would have considered my situation to have been more "inconvenient" and perhaps due greater compensation.
Given the compensation people receive for delays and entertainment problems, compensation for flight cancellations seem under valued.
Post 326 sounded like the cancellation occurred long before departure since the poster mentioned he was called by United and had the option of flying the day before if they had offered him that opportunity
Since he never went to the airport, I would have considered my situation to have been more "inconvenient" and perhaps due greater compensation.
Given the compensation people receive for delays and entertainment problems, compensation for flight cancellations seem under valued.
Jul 17, 2018, 10:12 pm
#341
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
You can always write customer care and plead your case for more. Maybe they give you something additional, maybe not.
Jul 17, 2018, 10:45 pm
#342
Join Date: Sep 2014
Posts: 2,531
And be careful what you wish for, the solution could be to lower comp for minor issues.
Jul 17, 2018, 11:04 pm
#343
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
Jul 18, 2018, 10:41 pm
#344
Join Date: Jan 2008
Location: WAS
Posts: 339
No reading lights on overnight IAD to AMS flight. United proactively offered $100 ecert or 5k miles compensation. Nice of them, but not having to read my book by flashlight would have been nicer.
Jul 18, 2018, 11:18 pm
#345
Join Date: Mar 2012
Location: DEN
Programs: UA GS, Marriott Gold
Posts: 174
https://thepointsguy.com/news/united...g-engine-fire/
So for that reason I guess i can understand why they were down a 787. I was immediately rebooked on the SYD->SFO flight, no issues at all. I also have a compensation email, but I haven't gotten around to clicking it yet to see what they are offering. I'm guessing 10k RDM or a $250 cert. In the end I got to DEN at about the same time, so no harm I guess.
Not sure what was up with the MEL flights.