Last edit by: WineCountryUA
Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.
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Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, goalie, Pat89339, WineCountryUA
These are the two rules for this thread:
- Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
- Any member who can post a constructive, patient answer is welcome to reply.
Generally, there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.
Additional tools for members seeking information about MileagePlus:
United MileagePlus Master Wiki
"New" United Airlines Forum Glossary
Here is a link to recent previous threads:
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2017]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2018]
#946
Join Date: Jul 2018
Posts: 1
X Class question
I'm sure this has already been asked somewhere, but if I use points to buy a ticket (say, to Argentina), and the ticket is "X" class, is it possible to get a complimentary upgrade if I have platinum status? (I've never bought an award ticket before...only been with United for about 8 months.)
Last edited by SCWTDDS; Jul 16, 2018 at 1:16 pm Reason: typo
#947
Join Date: Jul 2018
Programs: HH, UA, BA, DL, Marriott,
Posts: 2
I have a question about earning MileagePlus PQM on a LH ticket. I just made a reservation on the LH website for a trip from IAD to CPT via FRA, outbound in discounted premium economy (booking code N) and inbound in basic economy (booking code K). The chart on the mileage plus site indicates I should earn 100% PQM for miles flown in these booking classes. For award miles earned, the chart indicates I should earn 100% of the miles for the premium economy flights and 25% for the basic economy flights -- a total of about 12-13,000. But, the LH reservation indicates my mileage earning for the total trip will be roughly 5,000 miles, only about 25% of the total flown. I'm not that concerned about earning fewer award miles, but I do want to make sure I will earn the full 20,000 PQM's. Is there any way to verify my PQM earnings in advance of making the purchase on LH?
#948
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
I'm sure this has already been asked somewhere, but if I use points to buy a ticket (say, to Argentina), and the ticket is "X" class, is it possible to get a complimentary upgrade if I have platinum status? (I've never bought an award ticket before...only been with United for about 8 months.)
I have a question about earning MileagePlus PQM on a LH ticket. I just made a reservation on the LH website for a trip from IAD to CPT via FRA, outbound in discounted premium economy (booking code N) and inbound in basic economy (booking code K). The chart on the mileage plus site indicates I should earn 100% PQM for miles flown in these booking classes. For award miles earned, the chart indicates I should earn 100% of the miles for the premium economy flights and 25% for the basic economy flights -- a total of about 12-13,000. But, the LH reservation indicates my mileage earning for the total trip will be roughly 5,000 miles, only about 25% of the total flown. I'm not that concerned about earning fewer award miles, but I do want to make sure I will earn the full 20,000 PQM's. Is there any way to verify my PQM earnings in advance of making the purchase on LH?
Don't worry about the summary LH gives you for award miles, etc. if you are crediting to UA.
This page states the determination for PQM and award miles:
https://www.united.com/CMS/en-US/Mar...spx?ItemId=298
edit: looks like 100% PQM for N and K class, 100% and 25% award for N and K.
#949
Join Date: Jul 2018
Programs: HH, UA, BA, DL, Marriott,
Posts: 2
Thanks for your reply. I have generally been buying UA tickets but wanted to try LH economy plus and I think the only way to book that class is directly on LH. I will need these PQM's to earn Platinum level for the coming year.
#950
Join Date: Mar 2014
Location: EWR
Posts: 2,112
LH doesn't have an "economy plus"-they have a true premium economy product
#951
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,415
This thread has more info.
#952
Original Member
Join Date: May 1998
Location: Tucson, Southern Arizona, North America, Western Hemisphere, The Earth, a small planet in the solar system. Previously OnePass Infinite Platinum Elite, now over entitled 1K
Posts: 2,288
I noticed something I hadn't seen before on the UA website notes for premier upgrades:
Premium cabin upgrades of any type are not allowed for Basic Economy (N) fares or Economy (first bag charge/no changes allowed) fares. This includes Complimentary Premier Upgrades
Another enhancement?
Premium cabin upgrades of any type are not allowed for Basic Economy (N) fares or Economy (first bag charge/no changes allowed) fares. This includes Complimentary Premier Upgrades
Another enhancement?
#954
Join Date: Jan 2016
Posts: 122
I don't have any status on UA, but I booked a Y class award ticket and I was hoping to upgrade to a J class ticket. Would they typically waive the $125 change fee like AA does?
#955
FlyerTalk Evangelist
Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak
Posts: 27,610
Former 1P - I can't remember how anything works with ual
i have a mileage award ANC-SFO for 3pax and I need to cancel and pay to get miles redeposited into my accoung
i tried to cancel on iPhone app, which led to ual site on iPhone browser. It led to my reservation and when I clicked to cancel, I got a message that I have to call their Electronic Support Desk because my cancellation requires special attention
is there a better way to cancel this online without having to phone that electronic support desk? I fear it will require a lot of time to phone them. I prefer to avoid calling if possible.
i have a mileage award ANC-SFO for 3pax and I need to cancel and pay to get miles redeposited into my accoung
i tried to cancel on iPhone app, which led to ual site on iPhone browser. It led to my reservation and when I clicked to cancel, I got a message that I have to call their Electronic Support Desk because my cancellation requires special attention
is there a better way to cancel this online without having to phone that electronic support desk? I fear it will require a lot of time to phone them. I prefer to avoid calling if possible.
#956
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
In my experience, the "Electronic Support Desk" message means you really do have to call. It's never been exactly clear to me why it gets triggered, but I've never seen it go away on its own. Certainly, if it persists more than a day, you need to call.
#957
Join Date: Jun 2018
Posts: 21
"No flames" please! We are planning IND-BCN in May 2019. Biz out/econ return. I've looked at all the carriers (and even departing out of ORD or Cincy instead) and find the fare difference to be inexplicable both across and within the carriers. I'm seeing anything from $2700 (AA) to $5000 (UA) for the same days and class of service. Our days are locked due to a cruise.
There is a suitable (not preferred) option on AA within our FIRM budget (the $2700). However, I'm curious if we should risk waiting to book in a few months? My preference would be UA due to having the most miles (no status) with them, but I'm also not happy with their 2+4+2 business option. (I flew it last year for $2800 and at the time thought it was fine - until I saw better hardware on other carriers.)
I have no insights as to whether rates will only increase (as I saw a couple of weeks ago at a rate of 30%!) or eventually lower? I'm a very risk-adverse person. Any insights are appreciated.
There is a suitable (not preferred) option on AA within our FIRM budget (the $2700). However, I'm curious if we should risk waiting to book in a few months? My preference would be UA due to having the most miles (no status) with them, but I'm also not happy with their 2+4+2 business option. (I flew it last year for $2800 and at the time thought it was fine - until I saw better hardware on other carriers.)
I have no insights as to whether rates will only increase (as I saw a couple of weeks ago at a rate of 30%!) or eventually lower? I'm a very risk-adverse person. Any insights are appreciated.
#958
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
The 2-4-2 seating is being phased out internationally -- except that UA started using domestic 777s (with 2-4-2) on routes to some leisure European destinations, including BCN, this summer, and they may do so again next summer. Note that most UA 777s will be 10-across in coach by May.
Ultimately, $5K for a half-business, half-economy fare seems quite high, and I'd expect that it's more likely to go down than up. The bigger question -- and maybe one for the AA board -- is whether or not you can expect AA's fare to stick around if UA's doesn't drop to the price that you want. You might also ask how firm AA's schedules are and what their policies are for refunds in terms of a schedule change. On UA, you're quite likely to have a schedule change on anything that you purchase this far out, and if the times move by 2 hours or more, you can get a refund. If AA is similar, that would be a way for you to limit your downside risk: you could lock in AA, and then watch for a schedule change, which might give you the opportunity to switch to UA if their fares have come down.
Hope this helps.
#959
Join Date: Jan 2007
Posts: 467
I'm a stickler about destroying documents, tags, etc. that have that information on them, to the point of garnering aluminum-foil-hat ridicule from TSMRSRNE. Speaking of whom, I only book family members on my itineraries, so I'm not concerned about malicious activity. However, I do worry about, say, an inexperienced in-law or nephew inadvertently affecting a reservation appearing on their/his UA page.
#960
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,503
I was added as a standby pax - #1 on the list. Full flight, yet somehow at least two SBYs were removed from the list. Maybe they took them off the sby list?
At least one non-rev got a ticket, but I couldn't confirm whether he was on the list.
At least one non-rev got a ticket, but I couldn't confirm whether he was on the list.