Weird interaction with a DEN UC Staffer
Dec 18, 2017, 6:11 pm
#1
Original Poster
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
Weird interaction with a DEN UC Staffer
Patty in the DEN UC needs some more training. I don’t know what is going on in DEN but one of the train escalators is out, one of the moving walkways is out and the up escalator to the High# gates is out, so the down is running up. Time to leave, I go to the elevator since I have a roll on. Door is open, I get on and press for the concourse and the doors start to close, get about half way and open again. Press the button again, same thing. Try it twice more. Still on the UC level. A woman shows up as I’m about to get off and I wonder if it is a W&B issue, so we try it together. No dice, I get off after two tries. The desk people are busy, I carry my bags down. Not a big deal for me, could be a big deal for some people, that is like a triple staircase. I tell the one check in person, Patty, that the elevator isn’t working.
She tells me it is.
I tell her it isn’t.
She tells me that I’m mistaken.
I tell her that the doors try to close but won’t and it did it numerous times.
She says you have to wait awhile for the doors to close.
I guess I should have asked her how many times- , but I just looked at her and told her that the elevator isn’t working.
She said it is working.
I walked out wondering what in the heck just happened. I did go back to get her name. Patty, on the right hand side of check in on the high numbered gates. If you are going thru, ask her about the elevator and what her definition of ‘working ‘ is.
I was trying to be nice since a lot of older people would have issues with bags and those stairs. I don't know what is wrong with Patty. Why not say, "I'll check on it, thanks". The UC escalators have always been hit or miss, and I've had to use the elevator before, and I have 40+ years of operating them in general. It literally would have been insane for me to stand on that elevator and expect something different to happen.
What a weird way to start a trip.
She tells me it is.
I tell her it isn’t.
She tells me that I’m mistaken.
I tell her that the doors try to close but won’t and it did it numerous times.
She says you have to wait awhile for the doors to close.
I guess I should have asked her how many times- , but I just looked at her and told her that the elevator isn’t working.
She said it is working.
I walked out wondering what in the heck just happened. I did go back to get her name. Patty, on the right hand side of check in on the high numbered gates. If you are going thru, ask her about the elevator and what her definition of ‘working ‘ is.
I was trying to be nice since a lot of older people would have issues with bags and those stairs. I don't know what is wrong with Patty. Why not say, "I'll check on it, thanks". The UC escalators have always been hit or miss, and I've had to use the elevator before, and I have 40+ years of operating them in general. It literally would have been insane for me to stand on that elevator and expect something different to happen.
What a weird way to start a trip.
Dec 18, 2017, 8:33 pm
#5
Join Date: Nov 2007
Location: Colorado
Programs: UA Gold (.85 MM), HH Diamond, SPG Platinum (LT Gold), Hertz PC, National EE
Posts: 5,662
Two of the moving walkways were also under maintenance today, but in the opposite direction that I was going. And before anyone claims this should never happen, it's normal to not have this take a few hours, but more like a few days.
Dec 18, 2017, 9:35 pm
#7
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The DEN UC dragons are the worst I've encountered anywhere. Unsurprisingly, some of UA's supervisors there aren't much better either.
Dec 18, 2017, 11:42 pm
#10
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Apparently it's okay only when it's laudatory (i.e. Annie and her own thread).
Personally I don't agree with it. They an employee with a name tag serving the public...come bad or good it shouldn't be considered a negative to mention them.
Personally I don't agree with it. They an employee with a name tag serving the public...come bad or good it shouldn't be considered a negative to mention them.
Dec 19, 2017, 7:47 am
#12
Original Poster
Join Date: Nov 2013
Location: CO
Programs: UA OG-1K, Marriott Plat, Hertz PC
Posts: 1,360
Sorry if I broke protocol. I knew that employees were named in threads, I didn't realize that there were rules around it. It wasn't like I gave her last name and I always wondered if they used real names.
Dec 19, 2017, 8:48 am
#13
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 463
The DEN UC dragons are the worst I've encountered anywhere. Unsurprisingly, some of UA's supervisors there aren't much better either.
Broad brush there. I have had the opposite experience with both.
Dec 19, 2017, 9:07 am
#15
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I always think it ironic when someone writes this, considering how your post just stole an additional 3 seconds from our lives ; )
Last edited by chavala; Dec 19, 2017 at 9:08 am Reason: spell