GTEM (Going The Extra Mile). Looks like its back.
Dec 11, 2017, 2:14 pm
#1
Original Poster
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
GTEM (Going The Extra Mile). Looks like its back.
Just received a package in the mail from Mileage Plus with 4 Cards to hand out to employees deserving recognition for noteworthy service. This will be meaningful in employees are acknowledged / compensated for the recognition.
Dec 11, 2017, 2:23 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
This is excellent news. GTEM was a great program pmUA. It was so satisfying to be able to give a concrete, immediate recognition for outstanding service.
For LAXOGG, was this a separate, individual mailing containing just the GTEM cards? I am a bit surprised they didn't just combine it with the upcoming 2018 premiere kits.
Hopefully they are not limiting to just GS members...
For LAXOGG, was this a separate, individual mailing containing just the GTEM cards? I am a bit surprised they didn't just combine it with the upcoming 2018 premiere kits.
Hopefully they are not limiting to just GS members...
Dec 11, 2017, 2:25 pm
#5
Original Poster
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
This is excellent news. GTEM was a great program pmUA. It was so satisfying to be able to give a concrete, immediate recognition for outstanding service.
For LAXOGG, was this a separate, individual mailing containing just the GTEM cards? I am a bit surprised they didn't just combine it with the upcoming 2018 premiere kits.
For LAXOGG, was this a separate, individual mailing containing just the GTEM cards? I am a bit surprised they didn't just combine it with the upcoming 2018 premiere kits.
Last edited by LAXOGG; Dec 11, 2017 at 2:32 pm
Dec 11, 2017, 3:08 pm
#8
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Another step in the right direction, after past years of indifference, following the slagging "over-entitled" pax, I'm glad to see management has again figured out how to motivate both employees and customers at the same time.
Dec 11, 2017, 3:42 pm
#9
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Dec 11, 2017, 5:01 pm
#11
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,859
2006 - "Going the extra mile" certificates
GTEM vs. Writing 1KVoice: Which has bigger impact?
Last edited by WineCountryUA; Dec 11, 2017 at 6:04 pm Reason: link
Dec 11, 2017, 5:20 pm
#13
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
This is great! When I was traveling with USAirways they had the Above and Beyond cards. I filled a lot of them. In that scheme, the recognized employee was getting into a lottery with monetary rewards in addition to the company knowing that there were the best of the best. In some of my flights with United, I was wishing that I could give those cards again as some employees make flying really enjoyable.
Dec 11, 2017, 6:10 pm
#14
Join Date: Aug 2017
Location: LAS
Programs: 3 MMer
Posts: 458
Always liked handing them out. One employee told me that one of them plus $6.98 got them a small Latte at an airport Starbuck's!
Naw, actually 4 of em equal one letter from a group oner for not serving pre-departures immediately.
Naw, actually 4 of em equal one letter from a group oner for not serving pre-departures immediately.
Dec 11, 2017, 7:44 pm
#15
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,713
I used to really like getting these as a 1K, and the United employees (almost all of them flight attendants) seemed to really appreciate the gesture. I will admit, towards the end of the program I would usually end the year with a few I hadn't handed out because literally NO ONE did anything remotely "above and beyond" that earned them from me. I hated having them go to waste, but preferred that to giving them to those who didn't really earn them.