Interesting way to get an Award seat for HKG-SFO Polaris Business...
Nov 14, 2017, 1:46 am
#16
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Nov 15, 2017, 1:09 pm
#18
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
I wouldn't exactly classify three lengthy calls and supervisor escalation as "easy". As an aside, I'm tired of the lengthy calls to get things accomplished--especially the things we are entitled to. Surely it's a drain on UA's overhead too. A little more investment in customer service training could go a long ways in reducing customer service calls.