DEN first class catering issues
Nov 23, 2017, 1:16 pm
#166
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
So, I sent an email to customer care to complain about 3 flights where I had booked a P class ticket and did not get what I thought I was paying for and received a measly 2500 miles. YEP, United could care less. No news here.
Nov 23, 2017, 9:51 pm
#167
Join Date: Feb 2016
Programs: Hyatt Globalist | Jumpseat Platinum
Posts: 546
Some stuff is being deadheaded in on a 78V from IAD. Not sure what all was in those carts but it was about half the total galley space last time I worked one of those flights.
Nov 23, 2017, 11:45 pm
#168
Join Date: Nov 2014
Location: USA
Programs: UA Gold, Marriott Gold
Posts: 1,199
I hope this is fixed soon
Booked DEN-HNL for Christmas and hope this is fixed by then (although I'll be happy if they just tell me far enough in advance that I can grab something on the way to the airport).
Nov 24, 2017, 1:05 am
#169
Join Date: Mar 2014
Location: PWM
Programs: AA Plat
Posts: 1,336
The trick is you need to write in each time and wait for comp before sending the next letter!
Nov 24, 2017, 7:53 am
#170
Join Date: Dec 2007
Location: MDE
Programs: UA 1K - 1MM, DL Gold - 2MM, AA Plat - 2MM
Posts: 279
Nov 24, 2017, 12:49 pm
#171
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,037
I find it interesting that everyone complains about the food and then suddenly the absence of the slop is the reason cited for not flying United. Food in F is just about the last reason I pick an airline.
Nov 24, 2017, 1:22 pm
#172
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,506
I hear ya, but at the same time it is rarely one single thing that causes a long time customer to say "I've had enough." A whole bunch of little things add up. For me, being served the downgraded domestic menu on paid F SFO-ORD was the last straw that has led me to book the remainder of my 2017 paid F with other airlines. Plans for 2018 undetermined.
Nov 24, 2017, 1:36 pm
#173
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Current situation sucks, but (IMHO) it won’t be “not acceptable” enough to deter UA’s frequent flyers away from the airline if loyalty and/or routing/schedule overrides the marginal F food.
I find it interesting that everyone complains about the food and then suddenly the absence of the slop is the reason cited for not flying United. Food in F is just about the last reason I pick an airline.
I find it interesting that everyone complains about the food and then suddenly the absence of the slop is the reason cited for not flying United. Food in F is just about the last reason I pick an airline.
That being said, if you've purchased F and the flight info says "meal", you're expecting a meal. Not a snack basket. Not a snackbox. Not BOB. And, frankly, decent service beyond just the meal.
And if you're flying International out of DEN in F, you need to be fed as well.
Or UA needs to inform those who are flying in F out of DEN what they will or won't get. Not letting folks know who aren't FT is more of the same stupid inconsistent service that the merged airline keeps doing so well.
David
Nov 24, 2017, 3:30 pm
#174
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,037
I hear ya, but at the same time it is rarely one single thing that causes a long time customer to say "I've had enough." A whole bunch of little things add up. For me, being served the downgraded domestic menu on paid F SFO-ORD was the last straw that has led me to book the remainder of my 2017 paid F with other airlines. Plans for 2018 undetermined.
I'm flying from Tulsa to Maui via Denver. Catering was a non-issue for me relative to being on a lie-flat to Maui.
just saying everyone’s situation is going to give catering a different level of importance relative to other influencing factors.
Last edited by IAH-OIL-TRASH; Nov 24, 2017 at 3:36 pm
Nov 24, 2017, 6:42 pm
#175
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,506
But just as a lame breakfast on SFO-ORD annoyed me enough to move $x,000 of tickets elsewhere, the DEN catering issue may similarly impact other UA regulars' decision making. It's IMO very short sighted of UA not to get ahead on the catering issue.DL has lie-flats LAX to HNL and AS offers a better schedule SFO-MEX. And the fares were better than UA's.
Nov 25, 2017, 2:26 am
#176
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 464
Different folks complain about different things.
That being said, if you've purchased F and the flight info says "meal", you're expecting a meal. Not a snack basket. Not a snackbox. Not BOB. And, frankly, decent service beyond just the meal.
And if you're flying International out of DEN in F, you need to be fed as well.
Or UA needs to inform those who are flying in F out of DEN what they will or won't get. Not letting folks know who aren't FT is more of the same stupid inconsistent service that the merged airline keeps doing so well.
David
That being said, if you've purchased F and the flight info says "meal", you're expecting a meal. Not a snack basket. Not a snackbox. Not BOB. And, frankly, decent service beyond just the meal.
And if you're flying International out of DEN in F, you need to be fed as well.
Or UA needs to inform those who are flying in F out of DEN what they will or won't get. Not letting folks know who aren't FT is more of the same stupid inconsistent service that the merged airline keeps doing so well.
David
Nov 25, 2017, 7:19 am
#177
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,901
I think the issue is that this has gone on far too long and the simplest of steps have not been taken. They should be able to change the meal type on these flights at the flip of a switch but have chosen not to. Even simpler, add s travel alert for flights out of DEN. Just silence for weeks and weeks. Even better, ther must be some supplier at DEN who could service those flights but maybe for more than UA is willing to spend?
Nov 26, 2017, 1:48 pm
#178
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,754
The grass is not always greener elsewhere:
http://onemileatatime.boardingarea.c...ring-problems/
And yes, United needs to do better at communicating for the current situation.
http://onemileatatime.boardingarea.c...ring-problems/
And yes, United needs to do better at communicating for the current situation.
Nov 27, 2017, 1:25 pm
#179
Join Date: Oct 2011
Location: DEN/OGG
Programs: UA GS
Posts: 1,482
Now UA added purposefully lying to the DEN catering mess. Asked today at GS checkin and United Club about catering and meal voucher. I was told that catering is back up and running and no vouchers are needed any longer.
Of course getting on my flight (blocked at 2:50) its cheese and crackers or humus again.
Of course getting on my flight (blocked at 2:50) its cheese and crackers or humus again.
Nov 27, 2017, 2:15 pm
#180
Join Date: Mar 2014
Programs: 1K
Posts: 220
What can I expect tonight on DEN-YYZ in paid first on an ERJ175?