DOT Complaint Process
#1
Original Poster
Join Date: Dec 2014
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DOT Complaint Process
I am considering filing a DOT complaint on an issue, I know how to but I was wondering what happens down the road after filing ?
What communications take place ,is it typically 100% between the person who files and DOT
Does the party, UA or other respond to the filer
Time frame etc
Thx
What communications take place ,is it typically 100% between the person who files and DOT
Does the party, UA or other respond to the filer
Time frame etc
Thx
#2
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IME, the DOT may forward your complaint to the carrier and asked to be copied on carrier's response to you. Carrier has 30 days to acknowledge and 60 days 'to provide a substantive response.' You may not think the response is adequate. The DOT doesn't (generally) pursue individual claims but instead looks at enforcement action after seeing a pattern of complaints. That's the reason why one should take the time to make a thoughtful complaint. Rambling and venting are valueless here.
#3
Join Date: Feb 2005
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I am considering filing a DOT complaint on an issue, I know how to but I was wondering what happens down the road after filing ?
What communications take place ,is it typically 100% between the person who files and DOT
Does the party, UA or other respond to the filer
Time frame etc
Thx
What communications take place ,is it typically 100% between the person who files and DOT
Does the party, UA or other respond to the filer
Time frame etc
Thx
This seems to be the process with federal agencies; with the FCC any updates you make to a complaint appear to be auto CC'd to the target of the complaint and for my most recent complaint, communication has been a mix of both electronic ("Nope, still appear to be violating 47 CFR 79.1(j)!"), paper ("We think we fixed it, will you let the FCC close the complaint?")
In general, 30 days seems to be the "allowed" timeframe for a response to be made.
#4
Join Date: Aug 2008
Location: SF Bay Area
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IME, the DOT may forward your complaint to the carrier and asked to be copied on carrier's response to you. Carrier has 30 days to acknowledge and 60 days 'to provide a substantive response.' You may not think the response is adequate. The DOT doesn't (generally) pursue individual claims but instead looks at enforcement action after seeing a pattern of complaints. That's the reason why one should take the time to make a thoughtful complaint. Rambling and venting are valueless here.
I've had a single exception to that rule where a trial attorney from the enforcement division of the DOT followed up with a few questions, but I think that is exceptionally rare and probably because there was enough of a pattern of issues that they were considering enforcement action.
#5
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
The DOT process forces the carrier to acknowledge the issue and counts in that the DOT assembles the stats.
It does not mean that the carrier will accede to the demands of the passenger or that anything will change. The DOT generally does not provide enforcement action that results in the consumer getting anything directly.
It does not mean that the carrier will accede to the demands of the passenger or that anything will change. The DOT generally does not provide enforcement action that results in the consumer getting anything directly.
#6
Original Poster
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
The DOT process forces the carrier to acknowledge the issue and counts in that the DOT assembles the stats.
It does not mean that the carrier will accede to the demands of the passenger or that anything will change. The DOT generally does not provide enforcement action that results in the consumer getting anything directly.
It does not mean that the carrier will accede to the demands of the passenger or that anything will change. The DOT generally does not provide enforcement action that results in the consumer getting anything directly.
#7
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#8
Original Poster
Join Date: Dec 2014
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