Originally Posted by
wanderingkev
I am considering filing a DOT complaint on an issue, I know how to but I was wondering what happens down the road after filing ?
What communications take place ,is it typically 100% between the person who files and DOT
Does the party, UA or other respond to the filer
Time frame etc
Thx
The one time I filed a complaint with the DOT about (old) UA (while UA and CO were operating independently, and specifically re 14 CFR 253.4(b)-(c)), I think I got an auto ack from the DOT that my complaint had been received and then everything after was from United via snailmail -- never heard from the DOT again.
This seems to be the process with federal agencies; with the FCC any updates you make to a complaint appear to be auto CC'd to the target of the complaint and for my most recent complaint, communication has been a mix of both electronic ("Nope, still appear to be violating 47 CFR 79.1(j)!"), paper ("We think we fixed it, will you let the FCC close the complaint?")
In general, 30 days seems to be the "allowed" timeframe for a response to be made.