Issues getting receipt from United
#1
Original Poster
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
Issues getting receipt from United
Here's the history:
- Flight from A - B scheduled 8/7 - 8/24.
- Paid $200 change fee on 8/5 to fly C - B round trip (Same destination, different origin)
- Total fare price was $350 + $200 change fee
- On 8/24, took an earlier flight. Paid $125 for fare difference
- Online receipt shows the original $350 + $200 change fee
- Credit card receipt shows $125 charge on 8/24
1. Called 1kvoice and requested receipt. Received original receipt of $350 + $200 change fee
2. Emailed said receipt back to 1kvoice email stating that I need the receipt for $125 charge
3. Received response saying that there was no $125 charge, and that it was only $200 change fee on 8/5
4. Responded saying that is incorrect with screenshot of credit card charge
5. Received another response saying that my receipt says $475, and to do the math. Email also said I would receive the receipt again (I did not)
6. Responded again asking them to confirm that they looked at my original attachment (which says $350). Also re-checked UA website and confirmed that the receipt hadn't updated since I last checked.
At this point, I'm extremely frustrated. I've had to delay submitting the reimbursement to my company, and am about to escalate. Is there an easier way to do this? Am I complicating this by using the wrong channels of communication?
- Flight from A - B scheduled 8/7 - 8/24.
- Paid $200 change fee on 8/5 to fly C - B round trip (Same destination, different origin)
- Total fare price was $350 + $200 change fee
- On 8/24, took an earlier flight. Paid $125 for fare difference
- Online receipt shows the original $350 + $200 change fee
- Credit card receipt shows $125 charge on 8/24
1. Called 1kvoice and requested receipt. Received original receipt of $350 + $200 change fee
2. Emailed said receipt back to 1kvoice email stating that I need the receipt for $125 charge
3. Received response saying that there was no $125 charge, and that it was only $200 change fee on 8/5
4. Responded saying that is incorrect with screenshot of credit card charge
5. Received another response saying that my receipt says $475, and to do the math. Email also said I would receive the receipt again (I did not)
6. Responded again asking them to confirm that they looked at my original attachment (which says $350). Also re-checked UA website and confirmed that the receipt hadn't updated since I last checked.
At this point, I'm extremely frustrated. I've had to delay submitting the reimbursement to my company, and am about to escalate. Is there an easier way to do this? Am I complicating this by using the wrong channels of communication?
#3
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,023
Is the 016 number the same for both the outgoing and return flights on the boarding passes? I ask only ask because I know Hawaiian may issue multiple ticket numbers for same reservation (eg buying a $10 preferred seat generates a second, and concurrently active with first, ticket # for receipt purposes). Just wondering if the $125 is on another ticket # somewhere...
Last edited by IAH-OIL-TRASH; Aug 31, 2017 at 11:04 am
#5
Join Date: Dec 2011
Location: DSM
Programs: UA 1K, AA EP, DL PL, HH Dia, Marriott Gld, National Exp
Posts: 722
Did you get emails with each change? I make changes often enough and they send multiple itinerary with receipt emails along the way. Typically none has the entire payment trail, but usually between two or three all the details are there.
#6
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
IME, there is be no single receipt with all the changes. Just submit the pieces.
Again leading to multiple separate receipts.
Last edited by WineCountryUA; Aug 31, 2017 at 12:10 pm Reason: self-merge
#7
Original Poster
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
That's my experience also when having don't multiple changes. Especially when a part of the itin had been flown.
IME, there is be no single receipt with all the changes. Just submit the pieces.
I have also had ticket number changes when making changes. Such as in irrops.
Again leading to multiple separate receipts.
IME, there is be no single receipt with all the changes. Just submit the pieces.
I have also had ticket number changes when making changes. Such as in irrops.
Again leading to multiple separate receipts.
I'd be perfectly happy with any receipt that says "$125", but I have not received a single one, unfortunately.
Update: Checked my inbox on 8/24. I did receive an email, but it is showing the original ticket price of $350. I even saved the email as text and Ctrl+F'ed "125". Nothing
#8
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
I never received an email. I did with the original $200 change, but never for the fare change on 8/24.
I'd be perfectly happy with any receipt that says "$125", but I have not received a single one, unfortunately.
Update: Checked my inbox on 8/24. I did receive an email, but it is showing the original ticket price of $350. I even saved the email as text and Ctrl+F'ed "125". Nothing
I'd be perfectly happy with any receipt that says "$125", but I have not received a single one, unfortunately.
Update: Checked my inbox on 8/24. I did receive an email, but it is showing the original ticket price of $350. I even saved the email as text and Ctrl+F'ed "125". Nothing
Also, you can look at your copies of the trip BPs is see if the ticket number changed, because with the ticket number you can get the needed info.
#9
Original Poster
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
I'll try the boarding pass trick and report back...
#10
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
The credit card statements typically have a 016 reference number, ask an agent to research the 016 number on the $125 charge
#13
Original Poster
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
Im sure I can get away with a screenshot of my CC statement with my company. Just experiencing a lot of frustration right now and trying to understand if it's justified at United.
#14
Join Date: Feb 2010
Location: New Jersey
Programs: UA MM 1K, AA MM Gold, Marriott LT Platinum
Posts: 3,236
When I take an upgrade offer at OLCI then print out the paper boarding pass, I get an extra page with a receipt for the upgrade. Not sure if that would also work with a last minute fare upgrade to take an earlier flight, but it might be worth trying if it happens again.
#15
Join Date: Nov 2013
Location: IAD/DCA/BWI
Programs: Hyatt Globalist (2020:Exp), United Gold
Posts: 1,525
ETC option?
Maybe OP should be writing 1kvoice again about the lack of receipt causing inability to be reimbursed, and asking for an ETC to cover the loss.
With the state of their IT systems, it wouldn't be much of a surprise if it's easier to get an ETC out of them!
Good luck!
With the state of their IT systems, it wouldn't be much of a surprise if it's easier to get an ETC out of them!
Good luck!