My Mileage Plus Gold is not recognized by other Star Alliance Airlines! Why?
Jul 25, 2017, 10:33 pm
#31
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
It's been happening to me regularly with LH, LX and OS in the last year or more, in particular when doing online check-in.
At the counter, often (but not always) removing the Mileage Plus number and entering it again helped. It's painful, though, since it requires seeing a counter even when traveling with carry on only and limits seat selection during check in.
I would not be surprised for this to be related to United's new Mileage Plus account numbers they introduced a few years ago - from purely numeric to alphanumeric. LH, at least, still seems to convert this to the original number internally, even if my travel agency puts it in properly or I do so online. And TK's new web site does not allow entering any characters, only digits.
At the counter, often (but not always) removing the Mileage Plus number and entering it again helped. It's painful, though, since it requires seeing a counter even when traveling with carry on only and limits seat selection during check in.
I would not be surprised for this to be related to United's new Mileage Plus account numbers they introduced a few years ago - from purely numeric to alphanumeric. LH, at least, still seems to convert this to the original number internally, even if my travel agency puts it in properly or I do so online. And TK's new web site does not allow entering any characters, only digits.
Jul 28, 2017, 3:36 pm
#32
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
I just flew SAS onto LH/LH sectors to BOM - neither airline would acknowledge the UA*G number as *G!
Had to show physical card to all - and even the LH lounge dragons couldn't get the Altea system to show it as *G - only "UA P".
Now, flying on Swiss on a UA award and the system is not even letting me OLCI!
Both the normal agent and the OLCI websupport agent couldn't see my *G status either.
Something is seriously broken...
My TA (a FT member) is saying that SHARES' interface to Amadeus is broken - which is the reason for the problem.
Had to show physical card to all - and even the LH lounge dragons couldn't get the Altea system to show it as *G - only "UA P".
Now, flying on Swiss on a UA award and the system is not even letting me OLCI!
Both the normal agent and the OLCI websupport agent couldn't see my *G status either.
Something is seriously broken...
My TA (a FT member) is saying that SHARES' interface to Amadeus is broken - which is the reason for the problem.
Jul 31, 2017, 10:52 am
#33
Join Date: Feb 2014
Posts: 397
I just flew SAS onto LH/LH sectors to BOM - neither airline would acknowledge the UA*G number as *G!
Had to show physical card to all - and even the LH lounge dragons couldn't get the Altea system to show it as *G - only "UA P".
Now, flying on Swiss on a UA award and the system is not even letting me OLCI!
Both the normal agent and the OLCI websupport agent couldn't see my *G status either.
Something is seriously broken...
My TA (a FT member) is saying that SHARES' interface to Amadeus is broken - which is the reason for the problem.
Had to show physical card to all - and even the LH lounge dragons couldn't get the Altea system to show it as *G - only "UA P".
Now, flying on Swiss on a UA award and the system is not even letting me OLCI!
Both the normal agent and the OLCI websupport agent couldn't see my *G status either.
Something is seriously broken...
My TA (a FT member) is saying that SHARES' interface to Amadeus is broken - which is the reason for the problem.
Then again, sometimes it works without an issue. Other times they can apparently see that I'm *something*, so they ask for the card to see what that something actually is.
Jul 31, 2017, 9:04 pm
#35
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
This matches my experiences. About half the time, LH systems (e.g. Senator lounge) don't recognize *A status, and I have to show my UA card. When traveling on an award ticket on Swiss, the ZRH lounge agents shunted me into the business rather than the Senator lounge until I showed them the card.
Then again, sometimes it works without an issue. Other times they can apparently see that I'm *something*, so they ask for the card to see what that something actually is.
Then again, sometimes it works without an issue. Other times they can apparently see that I'm *something*, so they ask for the card to see what that something actually is.
I didn't have time to really observe it in detail, but just took a photograph of it and will review later...
In any case, LH flights posted immediately in my MP account, with SK sectors posting 2-3 days afterwards.
Both beat UA's record of posting travel on their own metal - usually takes 4+ days to get it shown in the system!
Further, due to fact that I had to delay a revenue sector I was taking from Denmark on SK, they postponed 1 flight for me - but then never reticketed it!
I almost missed the second (postponed) flight because the agent at the airport had no clue about how to reissue the BP/reinstate the ticket - as only the domestic sector was showing and not the longhaul. I had to tell her to use the ticket number to do that!
Truly amazing!Nowadays nobody appears to know what they are doing!
SK is also using Altea apparently as well - an insane monopoly by Amadeus...
Aug 1, 2017, 5:31 am
#36
Join Date: Oct 2008
Posts: 64
It's even more bizarre as I noticed: I just flew an itinary with the first flight on LH followed by flights with UA and thusly had to check in via lufthansa.com. The boarding passes then showed UA*G for the legs with United - and UAP for the leg with Lufthansa. Really?
Sep 9, 2017, 1:39 am
#37
Join Date: Oct 2008
Posts: 64
Is there a good chance that my old card with an expired validity date will swipe and work if I can convince the check-in agent to accept it (in order to add my UAMP to my journey)? Otherwise, can check-in agents manually key-in the number if I show them the digital card on the UA app?
with any of their partners. Check-in agents, however, always can enter the number directly (whether you present the card or not).
I checked over at the Turkish forum and there is a thread about TK launching a [beta?] new website. It looks quite nice. And most importantly, I was able to add my UAMP number! I called them up and they confirmed that my UAMP number is now attached to my reservation for this weekend. I'm positively floored (considering the hot mess that was TK's old website)..