Fare Class and Price Not Being Honored
Jun 28, 2017, 9:23 pm
#16
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It will. When UA updated the website, it added functionality that allows you to reserve straight into R prior to ticketing. This can be done by using the "search for upgrade" function.
Jun 28, 2017, 9:27 pm
#17
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Join Date: Apr 2004
Location: FLL
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Is the OP referring to the email from United saying "Your purchase is being processed"? Or did the OP get an actual email with a ticket number?
If you only got the "your purchase is being processed" email then you don't have much of a leg to stand on. if you have the email showing all four segments in "W" class with an e-ticket number starting with 016 on the email then you absolutely have a case and the DOT will be on your side.
Also, United has consistently told me that upgrades cannot be processed until a ticket is issued. So how was IAH-LIM upgraded without a valid ticket behind it? The website, for all its warts, won't allow you to "upgrade reservation" until a ticket is issued.
Given the above, I think the OP could have a valid case against United.
-RM
If you only got the "your purchase is being processed" email then you don't have much of a leg to stand on. if you have the email showing all four segments in "W" class with an e-ticket number starting with 016 on the email then you absolutely have a case and the DOT will be on your side.
Also, United has consistently told me that upgrades cannot be processed until a ticket is issued. So how was IAH-LIM upgraded without a valid ticket behind it? The website, for all its warts, won't allow you to "upgrade reservation" until a ticket is issued.
Given the above, I think the OP could have a valid case against United.
-RM
Jun 28, 2017, 9:29 pm
#18
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Jun 28, 2017, 9:34 pm
#19
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It is still happening.... searching for a GPU eligible fare (W or above), returns the correct price in the middle column of the fare grid (upgrade-eligible economy fare), but upon selecting both segments show the price of the lowest current economy fares available (but shows as booking into W).
Last edited by FLLUAFlyer; Jun 28, 2017 at 9:35 pm Reason: spelling
Jun 29, 2017, 9:57 am
#20
Join Date: Mar 2012
Posts: 50
UA ticketing seems to have a wide range of problems lately related to Upgrade or Award booking. I have reported a different one lately.
Jun 29, 2017, 12:09 pm
#21
Join Date: Dec 2013
Location: dark side of the moon
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It is still happening.... searching for a GPU eligible fare (W or above), returns the correct price in the middle column of the fare grid (upgrade-eligible economy fare), but upon selecting both segments show the price of the lowest current economy fares available (but shows as booking into W).
Jun 29, 2017, 12:53 pm
#22
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Just do the LIM-SFO r/t search with "GPU" as the search type.
Jun 29, 2017, 1:26 pm
#23
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I can reproduce.. the system seems to get very confused. Shows options in W/W/W/W, and then re-validates with a K fare on the return (and K pricing) but shows a W booking code. I did not hit "purchase" but I assume I would be in a similar situation as OP.
Just do the LIM-SFO r/t search with "GPU" as the search type.
Just do the LIM-SFO r/t search with "GPU" as the search type.
Jun 30, 2017, 8:25 am
#24
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Sent email to 1K voice about this (the day after it happened), including screenshots, emails, etc. Just got a reply back this morning saying they were going to honor the original $830.20 fare (and forward this incident information to their "Web Product" team).
Jun 30, 2017, 4:07 pm
#25
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-FlyerBeek
