Actions Speak Louder than Words - Oscar Munoz
Dec 7, 2017, 7:30 am
#106
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Though the cancellation of UA890 (PVG-SFO; midnight departure) on December 4 has not been on the news, the handling of recovery was terrible. The flight was cancelled after 4 hrs on plane. It took two hours from the plane to carousel and another two hours to get to hotel, which was 40 miles away from the airport. There was nobody in charge and the coordination with airport authority was very poor. The choice of hotel for all passengers including GS, 1K and Polaris business was very questionable because there were many nearby hotels at PVG. Once the ticket was changed, UA agent did not print out new boarding passes, which means that you can not go to airside. The remaining choice was either go to hotel or wait for another 6 hours in the check-in hallway before check-in for my flight was open. Another insulting part was the low amount compensation for such an ordeal ($200 or 10000 miles for 1K in economy, guess half of the amount for non status pax).
Last edited by Kmxu; Dec 7, 2017 at 7:33 am Reason: Waiting for 4 hr on plane before cancellation
Mar 30, 2018, 3:58 pm
#107
Suspended
Original Poster
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Mar 30, 2018, 4:04 pm
#108
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Mar 30, 2018, 4:17 pm
#109
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,209
The "real story" appears to be he is illegally taking sand from the beach to create artificial dunes in front of his McMansion. I don't think the State of Florida will be satisfied with a simple "denada" for this one, although it's certainly not on the same scale as, say, bribing politicians with special flights.
Mar 31, 2018, 8:46 am
#115
Join Date: Dec 2014
Programs: UA GS ,QF Plat
Posts: 686
I wasn't always an American, one thing that continues to puzzle me as I watch shoddy service or quality of food in restaurants get punished
Issues with hotels rooms argued at the front desk is the crap that Americans put up with when you put them on plane
Mar 31, 2018, 11:27 am
#117
Join Date: Oct 2009
Location: Chicago, IL
Programs: UA 1K MM, HHonors Diamond,PC, Marriott Rewards Gold
Posts: 1,117
The "real story" appears to be he is illegally taking sand from the beach to create artificial dunes in front of his McMansion. I don't think the State of Florida will be satisfied with a simple "denada" for this one, although it's certainly not on the same scale as, say, bribing politicians with special flights.
Mar 31, 2018, 4:02 pm
#118
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Join Date: Sep 2002
Location: LAX/TPE
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Mar 31, 2018, 5:32 pm
#120
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Sand from the beach is nothing. Survey 100 people with waterfront residences in Florida, upstate NY, or Michigan, and you'll find 25 people who admit to violating DEQ regulations and another 25 people who are lying.