JVPhoto

I thought TG INTL was that in Royal Silk to/from USA-CA you get 2x32/70 but to Europe you have 40/88 spread out over your bags.

rrnet

I am flying EWR-BOM-MAA on United, and MAA-FRA-EWR on Lufthansa. The entire ticket is UA. I am * Gold. United web site shows that I am allowed 2 bags at 70lbs on outbound, and 1 bag 50 lbs from MAA. Questions:
Doesn't United site recognize my status and make the second bag free for Inbound per Lufthansa policy for Status customers?

Or, for some reason, United is saying that I am allowed only one bag coming from MAA?

Can you guys help me understand what is going to happen in MAA? 2 bags or 1 bag?

stimpy

Got another MP award ticket for someone which starts with SN, then a couple of UA flights. LYS-BRU-ORD-MSP. This one appears to allow one checked bag, then charges €200 for the second bag. But the way it is printed on the ticket looks weird so I called UA. The UA 1K rep said that I had to ask SN what the actual baggage allowance is because the first flight is on SN. The SN rep I called said that because UA is responsible for most of the trip, then UA will decide what the baggage allowance is.

See why this stuff is so confusing?!?! You really don't know for sure until you show up to the airport.

Kacee

For some reason, the UA website can't properly calculate baggage allowances on LH. You'll get what you are entitled to, which is I believe two bags at 23 kg (assuming you are flying Y).

Often1

The SN agent was incorrect. Under US law in place since 2011, the baggage allowance for the marketing carrier of the first segment of the ticket applies to all segments of the ticket. Thus, if SN is the marketing carrier of the LYS-BRU segment, its allowance for that segment applies to all segments.

If SN applied MSC rules to US-bound tickets, the MSC rules would apply, but it does not.

stimpy

OK, interesting. But I guess that is only for flights to the US? For the TG flight I was talking about above, which was SIN-BKK-SYD, the marketing carriers rules did not apply. It was UA's rule that ended up being the one that the check in agent followed rather than TG's normal baggage rules. Sorry, but how can anyone expect the average traveling public to know what the baggage rules are for a given award flight? Why can't UA spell it out in a simple easy to read manner on an MP award ticket? Obviously the check in agent sees the actual rules when they check in the bags. Why can't the carrier selling the ticket get access to those rules and display them to the ticketing agents and print them on the actual ticket?

rrnet

Thank you.

jsloan

It's more complicated for itineraries that don't touch the US, which is why the US DOT put their simpler rule in place originally.

As for your TG experience -- my guess is that TG saw your FF# on the itinerary and therefore gave you TG's *G rules, despite the fact that the traveler wasn't *G. Unless the first segment of the ticket was on UA, I sincerely doubt that you got UA's rules, because there's no reason for them to apply; UA was essentially acting as a travel agent.

The baggage allowances are included on the receipt. Carriers are allowed to be more generous than what's listed, and status/CC-based fee waivers will only apply if you still have the status/CC at the time of travel. However, if you're charged more than what's listed for any reason besides an expiring waiver, you have the right to a refund.

stimpy

The baggage allowances are NOT included on the receipt! That's the whole point of my rant. In some cases, they are vaguely hinted at with confusing text, as in the SN leading itin. In other cases, like TG, the baggage allowances are not mentioned at all in the receipt.

Again, I'm talking about tickets purchased with UA miles that either include other Star carriers, or are entirely on other Star carriers.

rrnet

Called United Premier line, and she said that it is the operating carrier at the origin of the inbound determines the baggage policy (in this case Lufthansa) at MAA, and UA policy kicks in for the outbound at EWR. Then I called Lufthansa, and they said that it is UA ticket and therefore they follow UA rules which is 1 bag, and with the * Gold Status, I can bring in another bag. But, nowhere in the Lufthansa system, there is any record of my * Gold Status!!!


What a conflicting answers from the airlines!!!!

jsloan

The baggage allowances are absolutely on the receipt. At least, they're supposed to be. I have two such itineraries booked. I just clicked "View/Email Receipt" on each of them, and they both show the baggage fees, along with text. Here's an example from a TG / UA / TG itinerary, using the Excursionist Perk:

Immediately after this text, it has a table that shows "Origin and destination for checked baggage" and the applicable fee.

Kacee

There is no point in calling UA to ask about your allowance on an LH flight. Unless you are looking for incorrect/conflicting answers.

emcampbe

as an itinerary to/from the US, its based on the marketing carrier of the first flight’s bag policy — for the whole itinerary. Assuming this is booked on a single itinerary, UAs regular bag policy applies to both the outbound and return. On the return, You do lose the UA premier bag waivers since you are not checking in with UA (including weight limit goes down to 50lbs), but gain the extra bag per rules for *G

stimpy

Look below and see if you can find the baggage allowances. This is the entire receipt with only the personal information removed...

========================================

Traveler

eTicket Number

Frequent FlyerNumber

Seats




---/---

FLIGHT INFORMATION
Day, Date Flight Class Departure City and Time Arrival City and Time Aircraft Meal
Thu, 08JUN17

TG404

I

SINGAPORE, SINGAPORE
(SIN) 12:25 PM
BANGKOK, THAILAND
(BKK) 1:45 PM

777-300


Flight operated by THAI AIRWAYS.
Thu, 08JUN17 TG475 I BANGKOK, THAILAND
(BKK) 7:20 PM SYDNEY, AUSTRALIA
(SYD) 7:20 AM (09JUN) 747-200
Flight operated by THAI AIRWAYS.

FARE INFORMATION

Fare Breakdown
Airfare:0.00USD
Singapore Passenger Security Service Charge: 5.80
Singapore Aviation Levy: 4.40
Singapore Passenger Service Charge: 14.40
Thailand Processing User Charge: 1.00
Thailand International Departure Fee: 0.40
Australia Passenger Service Charge: 21.80
Per Person Total: 47.80USD
eTicket Total: 47.80USD
MileagePlus Account Debited:
XXX
Form of Payment:
VISA
Last Four Digits XXX
MileagePlus Miles Debited/
Award Used:
30000/S30K
The airfare you paid on this itinerary totals: 0.00 USD
The taxes, fees, and surcharges paid total: 47.80 USD
Award Rules:
All changes must be made prior to the departure date, or the ticket has no value.
Add Collect: An additional amount for the difference in fare was charged to VISA XXX on Sunday, June 04, 2017. $0.50 USD per ticket for an additional total of $0.50 USD was collected.


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stimpy

Now here is baggage allowance on the receipt from the other itin I was talking about, LYS-BRU-ORD-MSP. You can see that it is rather less than explicit. As a frequent flyer I can guess that it is first piece free, second piece €200. But I'm not 100% sure and of course a casual flier wouldn't know what to make of this. And the SN phone reps state that UA sets the baggage allowance for this itinerary. Maybe they are wrong, but the result is that the traveler has no idea what the baggage allowance truly is until they arrive at airport check in.

Baggage fees are per traveler

In compliance with U.S. Department of Transportation regulations, checked baggage policies for your entire itinerary are determined by Brussels Airlines. Visit united.com/baggage for more information.

Origin and destination for checked baggage 1st bag 2nd bag
Maximum weight and dimensions per piece of baggage
Max wt / dim per piece
10/10/2017 Lyon, France (LYS) to Minneapolis/St. Paul, MN (MSP) 0.00 EUR 200.00 EUR 50.0lbs (23.0kg) - 62.0in (158.0cm)