Check Your UA Itineraries for Schedule Changes and what to do after one [Archive]
#1786
Join Date: Nov 2014
Programs: UA 2MM
Posts: 1,679
On my official itinerary from UA, AC737 arrives at 10:35am and UA35 departs at 11:25am. On the AC timetable, AC737 arrives at 10:32am. So it's either 50 or 53 min. Can anyone answer findark's questions about MCT? Edit: Thanks jsloan.
I'm going to try calling tonight and HUCAing as much as required. Thanks for the help everyone!
I'm going to try calling tonight and HUCAing as much as required. Thanks for the help everyone!
#1787
Join Date: May 2016
Location: SLC
Programs: United Gold, Hilton Silver, Hertz President's Circle
Posts: 768
Here's my situation:
I'm on a PNR of 3 passengers that was ORD-OGG-ORD nonstop this coming December on HI-configured 777s (paid first--$2,300+ per pax). UA decided that ORD-OGG-ORD should only be nonstop on Saturdays and we're flying on other days, so UA dumped us on flights via SFO and LAX that include a red-eye that is 3hr 38m; all flights are non-lie-flat.
I think I want to ask for the nonstop ORD-HNL-ORD flights and HA connectors as a more reasonable itinerary; is that allowed, or will I get a "full refund, take it or leave it" shoved in my face? To be blunt, I didn't sign up for 20 hours of non-flat flying and I would find it ridiculous for anyone to suggest that what I bought (quick comfortable itinerary) is remotely close to what I have now.
I'm on a PNR of 3 passengers that was ORD-OGG-ORD nonstop this coming December on HI-configured 777s (paid first--$2,300+ per pax). UA decided that ORD-OGG-ORD should only be nonstop on Saturdays and we're flying on other days, so UA dumped us on flights via SFO and LAX that include a red-eye that is 3hr 38m; all flights are non-lie-flat.
I think I want to ask for the nonstop ORD-HNL-ORD flights and HA connectors as a more reasonable itinerary; is that allowed, or will I get a "full refund, take it or leave it" shoved in my face? To be blunt, I didn't sign up for 20 hours of non-flat flying and I would find it ridiculous for anyone to suggest that what I bought (quick comfortable itinerary) is remotely close to what I have now.
#1788
Join Date: Apr 2018
Programs: Aeroplan
Posts: 6
Couple of questions:
1) Could I possibly call back and try again for a YYZ-(UA Hub)-NRT/HND-KIX/ITM routing?
2) I'm considering moving the overnight to SFO and just biting the bullet on a hotel. Possible to change still?
Thanks everyone for the help! At least I'll get there on-time... just with less convenience.
#1789
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
Another Saturday and another change to my May IAD-TPE travel. The past two weeks, I haven't even been able to tell what the change is (it's been a matter of a minute or two here or there). What gets me antsy is the waitlisted domestic segments, as a few schedule changes (even after being accepted) have left the waitlisted segments in odd configurations (once, the same flight was waitlisted 3 times on the itin).
#1790
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Wondering if I can use a schedule change to my advantage. Originally flying SFO-ORD rt same-day for a soccer game but it got moved from the afternoon to the evening, requiring me to fly back the next day. There was a schedule change for the flight back from 9:10pm to 9:54pm (>30 minutes). Wondering if I'll have any luck calling in and changing to a morning flight the next day without any fees?
#1791
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
It's worth a try. The worst they can say is 'no.' I'd probably prepare a reason, in case they ask -- "9 PM was already messing with my Central Time sleep schedule -- moving it to 10 is really going to mess me up."
#1792
Join Date: Apr 2017
Location: Stockholm
Programs: SQ, SK, QR
Posts: 386
What does a 10min schedule change entitle you to?
#1793
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,429
#1794
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
#1795
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Entitlement? I'll leave that to others. However, I will opine that any change United makes is an entrée to telephone them and plead your case for itinerary changes. Be polite and truthful. But don't be afraid; you have nothing to lose but a little time.
RNE, on your side.
RNE, on your side.
#1796
Join Date: Mar 2014
Programs: Mileage Plus Global Services 2MM
Posts: 1,200
Just made a call to UA about a change I wanted to make for an MCI-DEN-SFO trip. My original connection time was 1:32. Over the last 3 months, the flights have changed a few minutes every few weeks. I'm now down to a 53 minute connection time that (while being > than MCT) was feeling a little uncomfortable based on the on-time performance of my selected flights. I called in and said that while none of the changes warranted a free change, the aggregate of them did. The agent totally agreed and made the change without a fee. Moral of the story is to keep track of your original itinerary and don't be afraid to call.
#1797
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
I said something along those lines and it worked . I've realized how useful UA support is over fb messenger. I get things done so much quicker and more effectively there than over the phone.
#1798
Join Date: Nov 2011
Location: Germany
Posts: 136
I am having a major schedule change (rerouting with additional stop) on my ticket from Amsterdam to Hawaii. I wonder how I could use this to my advantage.
I already know that I will be able to change the flights, but I would like to do sth more. Originally on this fare there are no Stopovers permitted.
However on the return flight I could fly through ORD and wonder if I could be able to change to a few days stopover in ORD.
Would that be possible? Or do they still enforce the fare rules after a schedule change?
I already know that I will be able to change the flights, but I would like to do sth more. Originally on this fare there are no Stopovers permitted.
However on the return flight I could fly through ORD and wonder if I could be able to change to a few days stopover in ORD.
Would that be possible? Or do they still enforce the fare rules after a schedule change?
#1799
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
It can't hurt to ask, but prepare to be told 'no.' While the agent can force availability on any UA-operated flight, in theory the underlying rules of the ticket don't change, so if the original fare didn't allow stopovers, the agent isn't likely to add one in for you.
#1800
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I am having a major schedule change (rerouting with additional stop) on my ticket from Amsterdam to Hawaii. I wonder how I could use this to my advantage.
I already know that I will be able to change the flights, but I would like to do sth more. Originally on this fare there are no Stopovers permitted.
However on the return flight I could fly through ORD and wonder if I could be able to change to a few days stopover in ORD.
Would that be possible? Or do they still enforce the fare rules after a schedule change?
I already know that I will be able to change the flights, but I would like to do sth more. Originally on this fare there are no Stopovers permitted.
However on the return flight I could fly through ORD and wonder if I could be able to change to a few days stopover in ORD.
Would that be possible? Or do they still enforce the fare rules after a schedule change?