Munoz named Fortune's #20 Business Person of the Year
Nov 10, 2016, 12:50 pm
#1
Original Poster
Join Date: Apr 2012
Location: TPE
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Munoz named Fortune's #20 Business Person of the Year
Didn't see this anywhere else, mods feel free to merge if already posted:
http://fortune.com/businessperson-of...scar-munoz-20/
http://fortune.com/businessperson-of...scar-munoz-20/
Nov 10, 2016, 1:09 pm
#3
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
It's so easy to forget just what Mr. Munoz has been through. And not only has he survived, but he's thrived - solved so many long term challenges in such a short time. And he did it all for us - United's customers. It's hard not to absolutely love this guy; he's all that is right and good and amazing about America.
#TeamMunoz
#TeamMunoz
Nov 10, 2016, 3:46 pm
#4
Join Date: Apr 2016
Programs: Delta SkyMiles DM, American Airlines EXP, United Airlines Premier 1K
Posts: 9
there's no doubt that Oscar has already done more positive things to improve United than Jeffy did during his entire time as CEO. I am thankful that he was brought on board and look forward to more exciting positive customer service actions in 2017!
Nov 10, 2016, 4:19 pm
#6
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Jeff and Oscar, polar opposites. Jeff, maximize short term profits. Oscar, spend a little now to make the customer happier which should make long term profits better. I'll take Oscar any day of the week.
Nov 10, 2016, 4:23 pm
#8
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
That said, congrats to Oscar. Lots more needs to be done, but I will say that UA has gotten back to the point where I was willing to buy a ticket on them vs. VX or DL since (a) the time was better for me by over an hour, (b) the flight is only two hours, and (c) it was $130 cheaper. That I will consider UA's inferior service at all is a relatively recent change...
Nov 10, 2016, 4:56 pm
#9
Join Date: Oct 2013
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Nov 10, 2016, 7:05 pm
#10
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
One thing UA will benefit from is AA's FF program changes to match the others. This is going cause people who switched to AA to either switch back to UA or just start flying UA at times. So AA change is right timing for Oscar.
Myself, I have just started to resume flying UA after 5 years exclusive to AA. AA program changes in August is going to help UA.
Myself, I have just started to resume flying UA after 5 years exclusive to AA. AA program changes in August is going to help UA.