UA Sending Notifications to The Wrong Traveler
Aug 29, 2016, 10:08 am
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
UA Sending Notifications to The Wrong Traveler
Some weird stuff over the past week . . . .
First, my mom flies to Bogota on award miles from my account. I get the post-flight survey ("Tell Us About Your Trip on xx/xx/2016 from San Francisco to Bogota).
Then, I fly to PHX last minute on Friday. Gate changes and flight delays, but I'm not getting the usual text notifications. Turns out they are all being texted to my GF - who doesn't know I'm traveling and is perplexed to be receiving texts telling her "Your Flight is Delayed" and "Gate Change Notification." She also got my "Check-In Now for your Flight from PHX to SFO" on Saturday.
So clearly UA is mixing up the traveler information in my MP profiles. Anyone else getting this weirdness?
First, my mom flies to Bogota on award miles from my account. I get the post-flight survey ("Tell Us About Your Trip on xx/xx/2016 from San Francisco to Bogota).
Then, I fly to PHX last minute on Friday. Gate changes and flight delays, but I'm not getting the usual text notifications. Turns out they are all being texted to my GF - who doesn't know I'm traveling and is perplexed to be receiving texts telling her "Your Flight is Delayed" and "Gate Change Notification." She also got my "Check-In Now for your Flight from PHX to SFO" on Saturday.
So clearly UA is mixing up the traveler information in my MP profiles. Anyone else getting this weirdness?
Aug 29, 2016, 10:15 am
#2
Join Date: Feb 2003
Posts: 4,115
Yes, had the exact same thing happen last week - flight status texts going to someone else.
When I then went to subsequently book a new flight for myself (completely independent of that itinerary), I saw that person's cell phone number was now the default number in the reservation for my ticket (under "Traveler Contact Information"). I backspaced it out and put my cell number back in.
When I then went to subsequently book a new flight for myself (completely independent of that itinerary), I saw that person's cell phone number was now the default number in the reservation for my ticket (under "Traveler Contact Information"). I backspaced it out and put my cell number back in.