Is United that bad?
Jun 13, 2016 | 7:00 pm
#1
Original Poster
Join Date: Jan 2003
Posts: 134
Is United that bad?
Hi - We are leisure travelers. We used to fly United quite a bit but have not for various reasons for some time. Am looking at flights from Boston to Palm Springs or Ontario and United flights work for us. Looking at various review sites like Yelp and such, the reviews are less than stellar! However - I think the frequent fliers here are the real experts.
Are those reviews just the bad samples or is United really that bad? We will be flying main cabin. I am mostly interested in reliability.
Thanks so much.
sue
Are those reviews just the bad samples or is United really that bad? We will be flying main cabin. I am mostly interested in reliability.
Thanks so much.
sue
Jun 13, 2016 | 7:08 pm
#2
Join Date: Apr 2011
Posts: 144
No, its not that bad. Its just not typically the cheapest.
I find it better than AA. Thats the only thing I can reliably compare it to. It depends on what you want. They now give you an inflight snack and offer free movies in flight on most planes. They have wifi for a fee. I know one or two airlines don't charge for wifi but if a $7 wifi fee is whats going to make or break your decision i think priorities are in the wrong place.
I find it better than AA. Thats the only thing I can reliably compare it to. It depends on what you want. They now give you an inflight snack and offer free movies in flight on most planes. They have wifi for a fee. I know one or two airlines don't charge for wifi but if a $7 wifi fee is whats going to make or break your decision i think priorities are in the wrong place.
Jun 13, 2016 | 7:09 pm
#3
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,263
No, United is not "really that bad". It is easy to be critical here on FlyerTalk. But I think the criticism is way overcooked. You can go to boards for most of the other domestic airlines and see similar griping is various quantities.
Jun 13, 2016 | 7:13 pm
#4
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,385
Everyone is a complainer..
'AA or UA is great, they move a lot of people
I remember the old tail draggers, and thing are much better today.., and it sure beats the bus..
'AA or UA is great, they move a lot of people
I remember the old tail draggers, and thing are much better today.., and it sure beats the bus..
Jun 13, 2016 | 9:38 pm
#10
Join Date: Sep 2015
Programs: UA Million Mile, Mileage Plus Premier 1K, SkyMiles Gold Medallion, AAdvantage Gold
Posts: 875
It's honestly not bad at all, especially in economy/main cabin, which you said you will be flying. I think they have better IFE than most, if not all, US carriers domestically, and they now give you snacks for free. A lot of the negativity on here is for their less than stellar international business and first cabins. There is always something to complain about with every airline.
Jun 13, 2016 | 9:54 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,895
I'll add to my previous post. On many feedback websites, you'll find people saying things like:
Our flight was delayed because of weather. They rerouted us, and we got home 2 hours late. The agents refused to move other passengers so we could sit together. This airline sucks.
Our flight was delayed because of weather. They rerouted us, and we got home 2 hours late. The agents refused to move other passengers so we could sit together. This airline sucks.
Jun 14, 2016 | 4:45 am
#15
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 71,320
