United Club at HKG
May 29, 2016, 9:11 am
#46
Join Date: Sep 2013
Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
Posts: 4,043
Same unhelpful service at the front desk, where they could not decide whether my flight was boarding or not, even though the status on the board was changed from "On time" to "Boarding". The announcement for boarding was amounted to a person walking around with a sign - maybe they do not have a PA system?
May 29, 2016, 9:19 am
#47
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,279
So there were no structural changes. There were a few new serviceware and lots of new chairs. Same unhelpful service at the front desk, where they could not decide whether my flight was boarding or not, even though the status on the board was changed from "On time" to "Boarding". The announcement for boarding was amounted to a person walking around with a sign - maybe they do not have a PA system?
I agree that HKG staff is pretty useless. Same issue I had when flying out. Once I forgot my charging cable and asked them which shop nearest the lounge would sell an Micro USB Cable for my Note, they said "they don't know." How the heck does the 5 people sitting there not know anywhere in the airport that would sell an USB cable. Luckily I went downstairs and found an shop in seconds that had one!
Some of the people who work at the front desk are actually from PP not UA, and PP is the one who operated the UA lounge in HKG for quite some time now, same with the next door TG lounge, and it is very obvious they both offer very similar items especially in the F side cook-to-order menus. (it will still have 1 or 2 real UA agents at the front desk during the UA flight hours, you can identify by their uniforms as it is different) You may think UA is cheap and outsource their lounge, well, even all CX lounges in HKG had just recently changed to PP as well.
Last edited by WineCountryUA; May 29, 2016 at 10:53 am Reason: merging consecutive posts by same member
May 29, 2016, 10:56 pm
#48
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Thanks for the photos. Glad to see the Wine Glasses survived the refresh. They make a nice home for a Gin and Tonic. Funny thing though, you would have to go around the corner by the sushi station to the fridge there to get the tonic.. I normally start off at SQ for a shower and meal if connecting into HKG on some ANA flight, then use the UA Club as a quick stop for my Gin and Tonic pre boarding.. Lounge looks nice. Thanks and Safe Travels
May 29, 2016, 11:54 pm
#49
Join Date: Jul 2011
Location: MCO, DCA, IAD
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Has there been any changes to the Global First Lounge as well? It got a facelift and new furniture not too long ago and looks like the club got the same.
May 31, 2016, 7:40 am
#50
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Some of the people who work at the front desk are actually from PP not UA, and PP is the one who operated the UA lounge in HKG for quite some time now, same with the next door TG lounge, and it is very obvious they both offer very similar items especially in the F side cook-to-order menus. (it will still have 1 or 2 real UA agents at the front desk during the UA flight hours, you can identify by their uniforms as it is different) You may think UA is cheap and outsource their lounge, well, even all CX lounges in HKG had just recently changed to PP as well.
May 31, 2016, 7:59 am
#51
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
Some of the people who work at the front desk are actually from PP not UA, and PP is the one who operated the UA lounge in HKG for quite some time now, same with the next door TG lounge, and it is very obvious they both offer very similar items especially in the F side cook-to-order menus. (it will still have 1 or 2 real UA agents at the front desk during the UA flight hours, you can identify by their uniforms as it is different) You may think UA is cheap and outsource their lounge, well, even all CX lounges in HKG had just recently changed to PP as well.
If contracted service the only way for UA to economically provide the amenity (with hours beyond the UA schedule), then fine by me. It's becoming that model in the USA with Sodexo, anyway!
May 31, 2016, 8:07 am
#52
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Quite similar to what CO used to do with its BF lounge at CDG-2A (old Salon Concorde) in the pre-*A days. I also wonder if the Asuka Lounge at KIX is under a similar arrangement, as it is more-or-less a RCC.... at one point, UA had 4-5 daily WB departures from KIX.
If contracted service the only way for UA to economically provide the amenity (with hours beyond the UA schedule), then fine by me. It's becoming that model in the USA with Sodexo, anyway!
If contracted service the only way for UA to economically provide the amenity (with hours beyond the UA schedule), then fine by me. It's becoming that model in the USA with Sodexo, anyway!
Jun 4, 2016, 6:58 pm
#53
Join Date: May 2001
Location: RDU
Programs: UA Plat 2MM, Delta Gold, Hilton Gold, Marriott cardboard
Posts: 1,699
I'm in the slightly renovated club now. If I didn't know it had been renovated, I'd be hard pressed to tell. Bathrooms still in poor shape, a few new chairs, but nothing amazing, new food layout which is nicer, same wretched wine. The big problem can't be changed with a modest renovation. The lounge is open at the upper lever of the terminal and gets pretty hot
I shouda stayed an extra 30mins in the SQ lounge. It's dark, but cool.
I shouda stayed an extra 30mins in the SQ lounge. It's dark, but cool.
Jun 4, 2016, 8:50 pm
#54
Join Date: Jan 2005
Programs: SQ, QF, UA, CO, DL
Posts: 2,886
I'm in the slightly renovated club now. If I didn't know it had been renovated, I'd be hard pressed to tell. Bathrooms still in poor shape, a few new chairs, but nothing amazing, new food layout which is nicer, same wretched wine. The big problem can't be changed with a modest renovation. The lounge is open at the upper lever of the terminal and gets pretty hot
I shouda stayed an extra 30mins in the SQ lounge. It's dark, but cool.
I shouda stayed an extra 30mins in the SQ lounge. It's dark, but cool.
Jun 4, 2016, 10:32 pm
#55
Join Date: May 2011
Posts: 5,814
I checked it out in the evening and didn't think it was anything to note. I did notice that the ice cream cups fridge was empty but fridge is still there.
Seems like some UA flights are out of the 500 gates now? Made the SQ lounge much more convienient than the UA one.
Seems like some UA flights are out of the 500 gates now? Made the SQ lounge much more convienient than the UA one.
Jun 5, 2016, 8:34 am
#56
Join Date: Oct 2005
Location: SEA, OGG(I wish)
Programs: was UA 1K now Gold, cuz UA 1.3 MM; HA,DL,AS (no status in these), Marriott Gold
Posts: 1,238
UA 179 HKG-SGN "usually" has been ex-Gate 500-something, but the return UA 180 sometimes/often lands at Gate 40-something, thus making connections to US-bound flights a lot more convenient (as was our experience about a week ago).
Jun 6, 2016, 11:40 am
#57
Join Date: Apr 2010
Location: 5280 feet
Programs: UA GS
Posts: 674
Minor datapoint -- UA180 arrived in the 500's on 6/3......
Jun 6, 2016, 2:59 pm
#60
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
I'm in the slightly renovated club now. If I didn't know it had been renovated, I'd be hard pressed to tell. Bathrooms still in poor shape, a few new chairs, but nothing amazing, new food layout which is nicer, same wretched wine. The big problem can't be changed with a modest renovation. The lounge is open at the upper lever of the terminal and gets pretty hot
I shouda stayed an extra 30mins in the SQ lounge. It's dark, but cool.
I shouda stayed an extra 30mins in the SQ lounge. It's dark, but cool.
