Global First Lounge - disruptive customers
#31
Join Date: Dec 2006
Location: IAH/SIN
Programs: UA Plat, AA Gold
Posts: 82
I don't understand why people are so afraid to just say something to others. "Hey, can you use headphones?", "Hey, I'm trying to read, can you use your inside voice on that conference call?". Maybe I'm just aggressive and like confrontation?
#32
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
The Golden Rules should be -feet on the floor. An appropriate tone of voice. Headphones always. Respect for the staff. Respect for other passengers. All of us are somewhere we'd rather not be, heading to somewhere else. Let's all remember to do unto others as we would have them do unto us.
With the one corollary that I teach my kids: the headphones come off any time someone is speaking to them, e.g., especially, a flight attendant asking what they'd like to eat or drink.
I'm totally sympathetic to the OP.
We've always taught our kids (the same way my parents taught me) that when we're out in public as a family in places like nice restaurants, 5 star hotels, first class cabins/lounges, etc., they have to be more polite than the most polite adult in the room. We also teach them that enjoying those sorts of places is a privilege that very few people in this world get to experience, and if they're not appropriately well behaved, they're no longer going to be able to enjoy them. By now (10 and 12) we can travel with them in international F and enjoy Michelin starred restaurants.
With respect to the question about the toddler, to be honest (and probably to the surprise of many who have seen my posts on the preboarding thread), I actually would say that it's not appropriate to let the toddler run around, even accompanied.
When my kids were of that age, I would take them outside the lounge if they started to cry or needed to "get their wiggles out." Again, the theory is that my kids should be the most polite people in the room.
Admittedly, that's not always a high bar, though.
Greg
#33
Join Date: Apr 2012
Location: SFO
Programs: AS MVP Gold 75K, UA Gold, Marriott LTT, Avis President's Club
Posts: 1,539
Hey, I just turned 25 and paid good money for my membership I'm a consultant, and keep to my self in the lounge. I've seen plenty of older folks worse than the younger ones
#34
Join Date: Mar 2012
Location: IAD/LHR/NRT
Programs: UA GS, Hyatt Platinum, HHonors Gold
Posts: 87
Thankfully most who appear to be the latter turn out to be the former who, for whatever reason, have simply forgotten common decency. Usually a polite word from the lounge staff will set things right. I count myself among those who've been corrected.
#35
Join Date: May 2014
Location: CMH, HNL
Programs: UA, HA
Posts: 583
when we're out in public in places like nice restaurants, 5 star hotels, first class cabins/lounges, etc., they have to be more polite than the most polite adult in the room. We also teach them that enjoying those sorts of places is a privilege that very few people in this world get to experience, and if they're not appropriately well behaved, they're no longer going to be able to enjoy them.
...one corollary that I teach my kids: the headphones come off any time someone is speaking to them...
#36
Join Date: Aug 2001
Location: SFO/SJC
Programs: UA 1K & 2MM, Bonvoy Titanium & LTP, HH Gold, Accor Silver, Hertz PC, Avis PC
Posts: 2,350
Pretty telling that in the end the nanny went off with the kid, and the parents stayed in the GFL.
As others have said, this is a noise and respect for others issue. Nothing to do with kids. It's the parents who clearly lacked courtesy and basic decency in this case.
As others have said, this is a noise and respect for others issue. Nothing to do with kids. It's the parents who clearly lacked courtesy and basic decency in this case.
#37
Join Date: Mar 2012
Programs: UA 1K, BA GGL/CCR, TK Elite Plus, Marriott Gold4Lyfe, HH Diamond, Avis PC, Hertz PC, Tesco Blue
Posts: 270
How about surprised and delighted 1ks?
As a 1K who was "surprised and delighted" into the GFL on a BF ticket, twice (but never again), I was wondering if the GF/GS people lodged complaints such as this one, and ended it?
(For the record, I behaved and didn't blast Dora in the GFL. I quietly enjoyed my shrimp and sandwich.)
(For the record, I behaved and didn't blast Dora in the GFL. I quietly enjoyed my shrimp and sandwich.)
#38
Join Date: Apr 2014
Location: IAH
Programs: UA 1K, Marriott Plat4Life, Hertz Pres Circle, reformed WN AP & CP
Posts: 127
I don't know about an age limit, but there should be a code of conduct. I've see 4-year-olds who were perfectly fine and 50-year-olds who were incredibly disruptive. I'd say this is true for the United Club too.
I like to think of it like a fine dining restaurant. You're welcome to come, but everyone else there spent a lot of money to be there so if you can't behave yourself then you need to leave.
I like to think of it like a fine dining restaurant. You're welcome to come, but everyone else there spent a lot of money to be there so if you can't behave yourself then you need to leave.
Last edited by goalie; Feb 4, 2016 at 7:09 pm Reason: Response to deleted post
#39
Join Date: Dec 2009
Location: Telluride, CO
Posts: 180
My thoughts on this is that the club spaces & lounges should be quiet-ish shared spaces. GFL more so.
Kids, self-important folks yelling on their cell phones, too good to use headphones, whatever - make it politely known to Club or Lounge staff and that it is disruptive.
Frankly, if I wanted to put up with a zoo, I'd stay out the boarding gate. When the clubs & GFL become the same with some low quality free food and booze, what really is the difference except some door Dragons? IMO, not much.
Want to use the phone? Have a rowdy kid (or ten)? Feel like blasting your Jay-Z? Find a conference room/family room/cordoned off area. Club & GFL staff should direct them to those if they can't self-quarantine, IMO.
Using your cell phone loudly is a choice. Not using headphones is a choice. And as unpopular as it might sound, having (and traveling with) kids is also a choice (in a "practice what you preach" vein, it is a major reason I don't have kids or want them - the compromises they require in my life/lifestyle are not ones I am excited about making).
Nothing intrinsically wrong with those choices, but when those choices begin to distrupt an environment that is a shared space that is generally agreed to be one of relative peace & refreshment for all, it is inappropriate to let those choices affect others' experience.
The Clubs and GFL are not nor should they be libraries of autocratic silence but I also object to the very notion of a "quiet room" (which very few clubs have), because they're a lot like a public pool: don't pee in it. If you need to pee, get up, and use the appropriate facility. Please don't expect those of us that just want to hang out in a clean, unpolluted environment to have to sequester ourselves to a separate area nor is that appropriate.
Kids, self-important folks yelling on their cell phones, too good to use headphones, whatever - make it politely known to Club or Lounge staff and that it is disruptive.
Frankly, if I wanted to put up with a zoo, I'd stay out the boarding gate. When the clubs & GFL become the same with some low quality free food and booze, what really is the difference except some door Dragons? IMO, not much.
Want to use the phone? Have a rowdy kid (or ten)? Feel like blasting your Jay-Z? Find a conference room/family room/cordoned off area. Club & GFL staff should direct them to those if they can't self-quarantine, IMO.
Using your cell phone loudly is a choice. Not using headphones is a choice. And as unpopular as it might sound, having (and traveling with) kids is also a choice (in a "practice what you preach" vein, it is a major reason I don't have kids or want them - the compromises they require in my life/lifestyle are not ones I am excited about making).
Nothing intrinsically wrong with those choices, but when those choices begin to distrupt an environment that is a shared space that is generally agreed to be one of relative peace & refreshment for all, it is inappropriate to let those choices affect others' experience.
The Clubs and GFL are not nor should they be libraries of autocratic silence but I also object to the very notion of a "quiet room" (which very few clubs have), because they're a lot like a public pool: don't pee in it. If you need to pee, get up, and use the appropriate facility. Please don't expect those of us that just want to hang out in a clean, unpolluted environment to have to sequester ourselves to a separate area nor is that appropriate.
#40
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
He's such a great traveler, and has been since he was very little.
You'd much rather sit next to him than many others, I promise. His manners are excellent, he knows the words "please" and "thank you", he is neat, clean, and respectful, and is quite the chick magnet. Yes, even when my wife is sitting there.
We're flying F to Maui in April, and even have a return leg SFO-EWR on a 3-class 777 in the GF cabin. He's going to get some stares - that always happens - but that's just jealousy. Maybe if they were as great a traveling buddy as he is, I'd take them too.
But even in the clubs, he's nothing but golden. From day 1, he respects it for what it is - a quiet respite from the terminal. He's conscious of those around him and behaves himself like such a gentleman... makes me beam with pride, in case you can't tell. Good kid; I'm super lucky to have him.
#41
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM, AA, DL
Posts: 930
My thoughts on this is that the club spaces & lounges should be quiet-ish shared spaces. GFL more so.
Kids, self-important folks yelling on their cell phones, too good to use headphones, whatever - make it politely known to Club or Lounge staff and that it is disruptive.
Frankly, if I wanted to put up with a zoo, I'd stay out the boarding gate. When the clubs & GFL become the same with some low quality free food and booze, what really is the difference except some door Dragons? IMO, not much.
Want to use the phone? Have a rowdy kid (or ten)? Feel like blasting your Jay-Z? Find a conference room/family room/cordoned off area. Club & GFL staff should direct them to those if they can't self-quarantine, IMO.
Using your cell phone loudly is a choice. Not using headphones is a choice. And as unpopular as it might sound, having (and traveling with) kids is also a choice (in a "practice what you preach" vein, it is a major reason I don't have kids or want them - the compromises they require in my life/lifestyle are not ones I am excited about making).
Nothing intrinsically wrong with those choices, but when those choices begin to distrupt an environment that is a shared space that is generally agreed to be one of relative peace & refreshment for all, it is inappropriate to let those choices affect others' experience.
The Clubs and GFL are not nor should they be libraries of autocratic silence but I also object to the very notion of a "quiet room" (which very few clubs have), because they're a lot like a public pool: don't pee in it. If you need to pee, get up, and use the appropriate facility. Please don't expect those of us that just want to hang out in a clean, unpolluted environment to have to sequester ourselves to a separate area nor is that appropriate.
Kids, self-important folks yelling on their cell phones, too good to use headphones, whatever - make it politely known to Club or Lounge staff and that it is disruptive.
Frankly, if I wanted to put up with a zoo, I'd stay out the boarding gate. When the clubs & GFL become the same with some low quality free food and booze, what really is the difference except some door Dragons? IMO, not much.
Want to use the phone? Have a rowdy kid (or ten)? Feel like blasting your Jay-Z? Find a conference room/family room/cordoned off area. Club & GFL staff should direct them to those if they can't self-quarantine, IMO.
Using your cell phone loudly is a choice. Not using headphones is a choice. And as unpopular as it might sound, having (and traveling with) kids is also a choice (in a "practice what you preach" vein, it is a major reason I don't have kids or want them - the compromises they require in my life/lifestyle are not ones I am excited about making).
Nothing intrinsically wrong with those choices, but when those choices begin to distrupt an environment that is a shared space that is generally agreed to be one of relative peace & refreshment for all, it is inappropriate to let those choices affect others' experience.
The Clubs and GFL are not nor should they be libraries of autocratic silence but I also object to the very notion of a "quiet room" (which very few clubs have), because they're a lot like a public pool: don't pee in it. If you need to pee, get up, and use the appropriate facility. Please don't expect those of us that just want to hang out in a clean, unpolluted environment to have to sequester ourselves to a separate area nor is that appropriate.
#42
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
#43
Join Date: Jul 2013
Location: Kaiserslautern
Programs: UA G 1.9MM, HH Diamond, Global Entry
Posts: 439
Me as well. Call 'em like you see 'em.... While I would prefer the club staff to be more proactive, A polite "do you mind toning it down" works just fine.
#44
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
My thoughts on this is that the club spaces & lounges should be quiet-ish shared spaces. GFL more so.
Kids, self-important folks yelling on their cell phones, too good to use headphones, whatever - make it politely known to Club or Lounge staff and that it is disruptive.
Frankly, if I wanted to put up with a zoo, I'd stay out the boarding gate. When the clubs & GFL become the same with some low quality free food and booze, what really is the difference except some door Dragons? IMO, not much.
Want to use the phone? Have a rowdy kid (or ten)? Feel like blasting your Jay-Z? Find a conference room/family room/cordoned off area. Club & GFL staff should direct them to those if they can't self-quarantine, IMO.
Using your cell phone loudly is a choice. Not using headphones is a choice. And as unpopular as it might sound, having (and traveling with) kids is also a choice (in a "practice what you preach" vein, it is a major reason I don't have kids or want them - the compromises they require in my life/lifestyle are not ones I am excited about making).
Nothing intrinsically wrong with those choices, but when those choices begin to distrupt an environment that is a shared space that is generally agreed to be one of relative peace & refreshment for all, it is inappropriate to let those choices affect others' experience.
The Clubs and GFL are not nor should they be libraries of autocratic silence but I also object to the very notion of a "quiet room" (which very few clubs have), because they're a lot like a public pool: don't pee in it. If you need to pee, get up, and use the appropriate facility. Please don't expect those of us that just want to hang out in a clean, unpolluted environment to have to sequester ourselves to a separate area nor is that appropriate.
Kids, self-important folks yelling on their cell phones, too good to use headphones, whatever - make it politely known to Club or Lounge staff and that it is disruptive.
Frankly, if I wanted to put up with a zoo, I'd stay out the boarding gate. When the clubs & GFL become the same with some low quality free food and booze, what really is the difference except some door Dragons? IMO, not much.
Want to use the phone? Have a rowdy kid (or ten)? Feel like blasting your Jay-Z? Find a conference room/family room/cordoned off area. Club & GFL staff should direct them to those if they can't self-quarantine, IMO.
Using your cell phone loudly is a choice. Not using headphones is a choice. And as unpopular as it might sound, having (and traveling with) kids is also a choice (in a "practice what you preach" vein, it is a major reason I don't have kids or want them - the compromises they require in my life/lifestyle are not ones I am excited about making).
Nothing intrinsically wrong with those choices, but when those choices begin to distrupt an environment that is a shared space that is generally agreed to be one of relative peace & refreshment for all, it is inappropriate to let those choices affect others' experience.
The Clubs and GFL are not nor should they be libraries of autocratic silence but I also object to the very notion of a "quiet room" (which very few clubs have), because they're a lot like a public pool: don't pee in it. If you need to pee, get up, and use the appropriate facility. Please don't expect those of us that just want to hang out in a clean, unpolluted environment to have to sequester ourselves to a separate area nor is that appropriate.
It is not about kids vs adults. It's about appropriate behavior and not thinking you are more important than everyone around you. Loud conversations (whether on a phone or with someone sitting next to you) should take place outside the club. If I can hear every word you are saying from 10 feet away, you need to go somewhere else. Feet (and bags) belong on the floor. If you make a mess, clean it up.
Not at a club, but I encountered a very funny situation a while back while waiting to board. Two women in their 40's were standing in front of me having a very loud conversation about something extremely important. Apparently, Jill was upset because Susan invited Jane to a party, or something. I had been enduring this for a good 10 minutes when the woman in front of them made a quick phone call to let someone know that her flight was delayed. One of the "real housewives" in front of me remarked at how rude it was to use a phone in public. This said under her breath but loud enough for everyone nearby to hear. I almost started laughing, but caught myself at the last second.
#45
Join Date: Jan 2016
Location: Austin TX
Programs: UA Mileage Plus 1K 2 MM Marriott Gold
Posts: 29
I see families all the time in the LAX UC (undergoing renovations, so smaller right now). Kids often running or loud, parents not supervising :-( As a single traveler usually flying alone, I view the inclusion of immediate families (GRATIS!) as a privilege that should NOT be abused...IMHO. Keep the kids quiet (inside voices) and under control. Other UC member will thank you!