Global First Lounge - disruptive customers

Old Feb 3, 16, 7:07 pm
  #1  
Original Poster
 
Join Date: Jun 2009
Posts: 84
Global First Lounge - disruptive customers

People just brought an infant and a toddler into the Global First lounge - maybe I am wrong but really - the United club is not good enough for your 9 month old - their iPad is blasting Dora the Explorer cartoons - the toddler is running around - just spilled yogurt all over the carpet - nanny cleaning it up with Perrier - when we used to travel with our kids I would rent a conference room if we had a long layover so we did not bother anyone - should there be an age requirement for GFL?
jandj is offline  
Old Feb 3, 16, 7:12 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Posts: 10,582
Originally Posted by jandj View Post
People just brought an infant and a toddler into the Global First lounge - maybe I am wrong but really - the United club is not good enough for your 9 month old - their iPad is blasting Dora the Explorer cartoons - the toddler is running around - just spilled yogurt all over the carpet - nanny cleaning it up with Perrier - when we used to travel with our kids I would rent a conference room if we had a long layover so we did not bother anyone - should there be an age requirement for GFL?
If they are flying in GF why wouldn't they be allowed in? If they are making too much noise complain to them or the receptionist. And what makes you think people in the UC want that any more than you do. Your post comes across as very DYKWIA.
Baze is offline  
Old Feb 3, 16, 7:23 pm
  #3  
Original Poster
 
Join Date: Jun 2009
Posts: 84
Not trying to come across poorly

not being pompous - not trying to come across that way at all - actually I am pretty free form - I did not need to complain - a group of other people did - a united agent came in and explained to the folks there was a family area in the UC they could use - the nanny and the kids went off there and mom and dad stayed behind - I am just shaking my head
jandj is offline  
Old Feb 3, 16, 7:29 pm
  #4  
Suspended
 
Join Date: Nov 2013
Location: Up in the Air
Programs: UA GS, EK, BA, SQ, CX, Marriot LP
Posts: 4,044
Most of the time I encounter children in the GFL they are nearly all VERY well behaved - surprisingly so to me as the father of 6 lol.... If the parents fail to control their children - or if the kids are having a bad day and the parents just ignore it - then the issue isn't the kids - it's the parents....

I totally get OP being frustrated - yesterday on the way back from Tokyo I was exhausted - and once my flight got delayed two hours I'm sure I wouldn't have wanted to deal with screaming kids throwing food in the lounge, instead I got to listen to two half drunk guys screaming at Donald Trump on the TV explaining why second is really first - or my personal favorite - the South American business man on a three hour conference call practically yelling every time he spoke...

Maybe I'd prefer the kids...
bmwe92fan is offline  
Old Feb 3, 16, 7:30 pm
  #5  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Titanium/LT Platinum, Hilton Gold, AA Platinum
Posts: 4,420
I'm in agreement on an age requirement for all UC's, not just the GFL. Based on some of the behavior I've seen, I think it should be around 30.
JBord is offline  
Old Feb 3, 16, 7:32 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Posts: 10,582
Originally Posted by JBord View Post
I'm in agreement on an age requirement for all UC's, not just the GFL. Based on some of the behavior I've seen, I think it should be around 30.
How about 50
Baze is offline  
Old Feb 3, 16, 7:34 pm
  #7  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Titanium/LT Platinum, Hilton Gold, AA Platinum
Posts: 4,420
Originally Posted by Baze View Post
How about 50
No, that would keep me out for a few more years, and I just renewed my membership!
JBord is offline  
Old Feb 3, 16, 7:35 pm
  #8  
Moderator, Trip Reports
 
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AS & AA GM, Marriott Platinum, Hilton Gold
Posts: 9,320
Originally Posted by bmwe92fan View Post
instead I got to listen to two half drunk guys screaming at Donald Trump on the TV explaining why second is really first - or my personal favorite - the South American business man on a three hour conference call practically yelling every time he spoke...

Maybe I'd prefer the kids...
Ugh, I'd prefer the kids for sure.

I think what OP is saying, and the point I agree with is that irregardless of their access to the GF lounge there are some places that aren't suitable for kids and a quite GF lounge may be one of those places. Obviously a lot of this depends on the kids and their temperament which also goes back to the parents but I remember traveling GF when I was a kid and being scared straight into minding my manors like we were in a flying church .
Madone59 is offline  
Old Feb 3, 16, 7:35 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Jul 1999
Posts: 10,582
Originally Posted by JBord View Post
No, that would keep me out for a few more years, and I just renewed my membership!
Well, ok. Whatever age you are is the youngest.
Baze is offline  
Old Feb 3, 16, 7:53 pm
  #10  
Suspended
 
Join Date: Nov 2013
Location: Up in the Air
Programs: UA GS, EK, BA, SQ, CX, Marriot LP
Posts: 4,044
Originally Posted by JBord View Post
I'm in agreement on an age requirement for all UC's, not just the GFL. Based on some of the behavior I've seen, I think it should be around 30.
I totally get this - except IME age isn't usually the causal factor - it seems to be:

1. Alcohol consumption
2. Length of UA delay / number of delays experienced in past week
3. Number of years travelling (the more years the worse behavior seems to be)
4. Alcohol consumption
5. DYKWIA
6. Upgrade status on prior flight - if upgraded Alcohol is free and therefore filters are off
7. Age (under 30 and over 50 seem to be most respectful)
8. Alcohol
bmwe92fan is offline  
Old Feb 3, 16, 8:29 pm
  #11  
 
Join Date: Nov 2004
Location: San Francisco, CA
Programs: Amex Platinum, *G, etc.
Posts: 116
Originally Posted by bmwe92fan View Post
I totally get this - except IME age isn't usually the causal factor - it seems to be:

1. Alcohol consumption
2. Length of UA delay / number of delays experienced in past week
3. Number of years travelling (the more years the worse behavior seems to be)
4. Alcohol consumption
5. DYKWIA
6. Upgrade status on prior flight - if upgraded Alcohol is free and therefore filters are off
7. Age (under 30 and over 50 seem to be most respectful)
8. Alcohol
9. Limes.
10. Cashew bits
11. FlyerTalk Bag Tag
12. Ostrich Pillow
13. Limes.
jclarke is offline  
Old Feb 3, 16, 8:32 pm
  #12  
Suspended
 
Join Date: Nov 2013
Location: Up in the Air
Programs: UA GS, EK, BA, SQ, CX, Marriot LP
Posts: 4,044
Originally Posted by jclarke View Post
9. Limes.
10. Cashew bits
11. FlyerTalk Bag Tag
12. Ostrich Pillow
13. Limes.
14. Skittles - yes they are back...
15. Alcohol
bmwe92fan is offline  
Old Feb 3, 16, 8:42 pm
  #13  
 
Join Date: Jan 2014
Location: ORD
Programs: UA 1k, SPG Plat 100
Posts: 619
Originally Posted by bmwe92fan View Post
or my personal favorite - the South American business man on a three hour conference call practically yelling every time he spoke...
This one kills me. The whole reason we invented the phone was so you wouldn't have to scream at people far away.

Back on topic: as for an age limit, no. Most kids are fine, and the lack of an age limit doesn't preclude common sense rules (e.g. no blasting Dora the Explorer; you shouldn't be allowed to do that at any age).
Boo_Radley is offline  
Old Feb 3, 16, 8:47 pm
  #14  
 
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
SFO GFL had an older couple face timing their son in Manila without head phones or any sort of vocal awareness.

At least Dora is entertaining...
JVPhoto is offline  
Old Feb 3, 16, 9:40 pm
  #15  
Original Poster
 
Join Date: Jun 2009
Posts: 84
Dora

The Dora move was the best - they set up the IPad on the table and attached portable speakers to it - the very nice Irish lady sitting next to me just got up and left to complain immediately - it is all about being considerate - it is the holidays here in Asia so I am just chalking it up to that time of year - and yes I have seen very well behaved children in the lounges - the united reps did a great job in this situation - they are the answer not age limits or other restrictions
jandj is offline  

Thread Tools
Search this Thread