Jan 3, 2016, 1:51 pm
Last edit by: WineCountryUA
It has been reported that the compensation, via Electronic Travel Certificate, rules/schedule for passengers downgraded from F to Y are in SHARES system at: GG OVS DOWNGRADE
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
The agent could also search for "FRONT CBN OVERSALE"
1-1000 miles $200
1001-2000 miles $250
2001-3000 miles $500
3001-4000 miles $750 (was $1000)
4000-5000 miles $1000
5001+ miles $1,500
PLUS a refund of the miles/money/instrument used for upgrading, or if revenue, the fare difference between the fare paid and the lowest published fare available on the date of purchase.
The above applies only to the day of departure downgrades (due to overbooking of the cabin).
Downgrades due to advance schedule / aircraft changes and/or canceled flights (including the day of departure) are not eligible.
Downgraded passengers on award tickets must contact the MP service center.
"...Service center determines if a customer receives downgrade comp in addition to the ETC provided at the airport."
If I was CPUed and then degraded, am I eligible for GG OVS compensation?
Yes if the downgrade occurred on the day of departure.
With thanks to Billiken for the original post.
Related thread: First Class Oversold - How does United decide who stays and who goes
Archived thread Downgraded from First/Business Class on United (Questions,Compensation, etc.) [ARCHIVE]
Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
Jun 23, 2023, 7:45 am
#346
Join Date: Jun 2021
Location: Houston, TX
Programs: UA silver, Bonvoy silver
Posts: 2,828
even those in recliners should have received downgrade compensation as they basically flew in O. Polaris J is a flat bed
Jun 23, 2023, 8:43 am
#347
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
edit add: just thought of ORD-KEF as well. Not trying to give UA any ideas, though!
Jun 23, 2023, 9:10 am
#348
Join Date: Jun 2014
Programs: UA MM
Posts: 4,125
Jun 23, 2023, 2:57 pm
#349
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
nominal 753 range is listed as 3,900 miles but TATL winds can be an issue in the winter.
Also, 753s have been used for EWR-SFO/LAX in a pinch
Last edited by WineCountryUA; Jun 23, 2023 at 3:02 pm Reason: 753s have been used for EWR-SFO/LAX in a pinch
Jun 23, 2023, 3:12 pm
#350
Join Date: Jun 2014
Programs: UA MM
Posts: 4,125
I don’t remember if this was pmCO or UA but the 753 was regularly scheduled for ERW-SFO service. Early evening departure westbound IIRC.
Jun 23, 2023, 3:14 pm
#351
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Jun 24, 2023, 9:54 am
#352
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
In F/J 752 vs 753 is rather a distinction! For Y, sure, 75x is better than 777 or 787. But the discussion for that post was subbing 753 on normal Polaris routes.
Jun 25, 2023, 8:04 am
#353
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I always liked the 757, even before the horrors of the updated 777s came about. But these days, the difference in coach is just striking. If flying to Europe in coach, the KEF route will be an alternative, especially once the 767s will be gone
.
Jun 26, 2023, 9:04 am
#354
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
Sure, in premium it's a step into the past. I just had to list it, as you posited the use on the KEF route as a hypothetical.
I always liked the 757, even before the horrors of the updated 777s came about. But these days, the difference in coach is just striking. If flying to Europe in coach, the KEF route will be an alternative, especially once the 767s will be gone .
I always liked the 757, even before the horrors of the updated 777s came about. But these days, the difference in coach is just striking. If flying to Europe in coach, the KEF route will be an alternative, especially once the 767s will be gone
.I don't disagree with anything you're saying, except for what you're saying about what I'm saying. It's not related.
Sep 11, 2023, 6:24 pm
#356
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
Customer inconvenience compensation (at UA's discretion) and fare differential (but typically fairly minor due to method of using walk-up fares)
Sep 11, 2023, 6:40 pm
#357
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,164
Actually the calculation method is now detailed in the contract of carriage which I haven't noticed previously (Rule 27 - Refunds, (A)(3)):
- When a Passenger holding a Ticket for a higher class of service between a point of Origin and a Destination is required by the carrier to use a lower class of service for any portion of such carriage the amount of refund will be as follows:
- FOR UNRESTRICTED PREMIUM FARES: 50% of the prorated fare for that segment plus applicable variable taxes and fees.
- FOR SPECIAL AND RESTRICTED FARES: the lowest applicable fare at the time the ticket was purchased or the difference between the upgradeable and non-upgradeable fare type.
- This section does not apply to Passengers who purchase upgrades through miles and/or cash. If a Passenger pays for an upgrade that he does not receive, any recovery is limited to the amount paid for the upgrade in miles and/or cash.
Sep 11, 2023, 6:46 pm
#358
Join Date: Jul 2012
Location: Chicago
Posts: 1,161
To be clear the first part is UA discretionary and comes as miles or an ETC while the second part (it seems lately the calculation isn't walk up are but underlying-economy-fare that most domestic F tickets are priced against, but still not as much as you might expect) is a contractual/legal requirement and is to the original form of payment.
Actually the calculation method is now detailed in the contract of carriage which I haven't noticed previously (Rule 27 - Refunds, (A)(3)):
Actually the calculation method is now detailed in the contract of carriage which I haven't noticed previously (Rule 27 - Refunds, (A)(3)):
Sep 27, 2023, 1:58 pm
#359
Join Date: Jul 2013
Location: HNL
Programs: UA HA AS
Posts: 102
Hope this is the correct place to ask this:
My wife booked a Premium Plus ticket round trip HNL-ORD. The initial HNL-ORD flight was canceled and she was rebooked into economy HNL-LAX-ORD. Can we request a refund in her fare to reflect the lower cabin flown? Will this affect her PQPs?
Thank you
My wife booked a Premium Plus ticket round trip HNL-ORD. The initial HNL-ORD flight was canceled and she was rebooked into economy HNL-LAX-ORD. Can we request a refund in her fare to reflect the lower cabin flown? Will this affect her PQPs?
Thank you
Sep 27, 2023, 2:05 pm
#360
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,406
Hope this is the correct place to ask this:
My wife booked a Premium Plus ticket round trip HNL-ORD. The initial HNL-ORD flight was canceled and she was rebooked into economy HNL-LAX-ORD. Can we request a refund in her fare to reflect the lower cabin flown? Will this affect her PQPs?
Thank you
My wife booked a Premium Plus ticket round trip HNL-ORD. The initial HNL-ORD flight was canceled and she was rebooked into economy HNL-LAX-ORD. Can we request a refund in her fare to reflect the lower cabin flown? Will this affect her PQPs?
Thank you