ATL Huge Slow Moving Lines, Yelling Agents, Terrible Reroutes
Dec 29, 2015, 10:00 am
#1
Original Poster
Join Date: Jan 2011
Location: Georgia
Programs: AA, UA, DL, BA, HH, IHG
Posts: 155
ATL Huge Slow Moving Lines, Yelling Agents, Terrible Reroutes
We got to ATL to find our flight to IAH cancelled. No text or email notification. The United counter was total chaos. We finally figured out by talking to other passengers that there were two lines--one for checkin and the other was for canceled flights.
As we were talking to some other people we heard and saw an agent yelling at the top of her lungs at a passenger who had stopped her to ask a question. She yelled at him to not ask her any questions she had other things to do. Everyone was dumbfounded!
We finally figured out which line to get in but got on the phone to United and listened to Rhapsody in Blue for an hour and finally got an agent. Our final destination was CUU (Chihuahua) and we have been rerouted through Mexico City with Aeromexico. We have a 7 hour wait in ATL for our ATL-MEX flight. Then an 8 hour layover in MEX. Oh boy.
After we got our new confirmation number from the agent on the phone we noticed that we hadn't moved in line the whole time that I had been talking.
OK, rant over. Thanks for listening.
As we were talking to some other people we heard and saw an agent yelling at the top of her lungs at a passenger who had stopped her to ask a question. She yelled at him to not ask her any questions she had other things to do. Everyone was dumbfounded!
We finally figured out which line to get in but got on the phone to United and listened to Rhapsody in Blue for an hour and finally got an agent. Our final destination was CUU (Chihuahua) and we have been rerouted through Mexico City with Aeromexico. We have a 7 hour wait in ATL for our ATL-MEX flight. Then an 8 hour layover in MEX. Oh boy.
After we got our new confirmation number from the agent on the phone we noticed that we hadn't moved in line the whole time that I had been talking.
OK, rant over. Thanks for listening.
Dec 29, 2015, 10:21 am
#2
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
We got to ATL to find our flight to IAH cancelled. No text or email notification. The United counter was total chaos. We finally figured out by talking to other passengers that there were two lines--one for checkin and the other was for canceled flights.
As we were talking to some other people we heard and saw an agent yelling at the top of her lungs at a passenger who had stopped her to ask a question. She yelled at him to not ask her any questions she had other things to do. Everyone was dumbfounded!
We finally figured out which line to get in but got on the phone to United and listened to Rhapsody in Blue for an hour and finally got an agent. Our final destination was CUU (Chihuahua) and we have been rerouted through Mexico City with Aeromexico. We have a 7 hour wait in ATL for our ATL-MEX flight. Then an 8 hour layover in MEX. Oh boy.
After we got our new confirmation number from the agent on the phone we noticed that we hadn't moved in line the whole time that I had been talking.
OK, rant over. Thanks for listening.
As we were talking to some other people we heard and saw an agent yelling at the top of her lungs at a passenger who had stopped her to ask a question. She yelled at him to not ask her any questions she had other things to do. Everyone was dumbfounded!
We finally figured out which line to get in but got on the phone to United and listened to Rhapsody in Blue for an hour and finally got an agent. Our final destination was CUU (Chihuahua) and we have been rerouted through Mexico City with Aeromexico. We have a 7 hour wait in ATL for our ATL-MEX flight. Then an 8 hour layover in MEX. Oh boy.
After we got our new confirmation number from the agent on the phone we noticed that we hadn't moved in line the whole time that I had been talking.
OK, rant over. Thanks for listening.
Dec 29, 2015, 10:28 am
#3
Original Poster
Join Date: Jan 2011
Location: Georgia
Programs: AA, UA, DL, BA, HH, IHG
Posts: 155
Thanks, we've checked in and have our boarding passes. Yea, I was a little worried when I didn't receive the email confirmation of the new ticket. Good thing I wrote it out on paper.
Dec 29, 2015, 10:30 am
#4
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Do you have your second boarding pass from MEX? Sometimes a second coupon gets lost in the push.
Dec 29, 2015, 10:34 am
#5
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Location: Georgia
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No we don't! There is no Aeromexico counter here in ATL-- the flight is operated by Delta. They said that I would have to check in at MEX to get that boarding pass. They did print off my itinerary though.
Dec 29, 2015, 10:38 am
#6
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I think the question is whether the ticket was correctly reissued, not whether space was reserved for you on the flights.
Dec 29, 2015, 10:42 am
#7
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Location: Georgia
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Just checked on the Aeromexico website with our new record locator and found our rez. Looks like we have seat assignments MEX-CUU. Anything else I should check?
Dec 29, 2015, 10:49 am
#8
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Dec 29, 2015, 10:50 am
#9
Join Date: Mar 2012
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Find a ticket # on the Aeromex site, or call their 800 # and get one from the rez agent. Then you know you're set.
Dec 29, 2015, 10:55 am
#10
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Sometimes you can find the ticket on the Saudia Airlines website. This works surprisingly well for most airlines, not just their partners.
Dec 29, 2015, 10:58 am
#11
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Location: Georgia
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Posts: 155
I called Aeromexico. They read off my ticket number. It's the same number as my delta ticket. The ATL-MEX flight is a code share.
Last edited by WineCountryUA; Dec 29, 2015 at 1:09 pm Reason: merging consecutive posts by same member
Dec 29, 2015, 11:11 am
#12
Join Date: Mar 2012
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Posts: 6,355
Dec 29, 2015, 1:07 pm
#14
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Dec 29, 2015, 1:24 pm
#15
Original Poster
Join Date: Jan 2011
Location: Georgia
Programs: AA, UA, DL, BA, HH, IHG
Posts: 155
The original itinerary was booked with United miles. Can I get delta miles with the reroute?