UA Insider

Hi everyone,

As we mentioned yesterday evening, we are launching a new way for you to share your thoughts about United’s future—United Airtime. It’s our way to connect directly with customers and employees to answer their questions and get their feedback about how we can become the world’s best airline. The feedback we receive will be central to help us progress toward that goal. It is designed to be an ongoing conversation, and we will strive not only to honestly answer your questions and concerns, but also to implement your input. We will also be publishing stories about United employees, customers and company innovations to keep you informed about the strides we are making. So check out the site, weigh in with your feedback, and stay tuned for more details and updates both here and on our other social channels.

-UA Insider

zrs70

Thanks for the head's up!

expressboy

Welcome back UA Insider. Hoping something good will come of this.

nnn

Very interesting, thanks.

joseeantonior

Thanks for keeping us posted. Small things like these keep us (or at least me!) happy.

kevanyalowitz

1. Bail on the mission to turn UA into a commoditized 2-cabin carrier and focus on returning United to a premium 3-cabin carrier, with international first class, that people actually want to fly on.

jlivengo

How about offering fleeing 1K's a chance to keep their status next year? I bailed on UA, or more like UA bailed on me. Stopped flying UA in April, moved my business elsewhere. I refuse to go back as a GM. You want my business back, extend 1K status as a show of good faith.

Madone59

+1. Welcome back. I'm interested what the new, new UA has to say.

rittenhousesq

The first person to post the ad's content here should get a prize! :-)

jasonp622

While you are at it, how about granting GS to us lowly 1K's who've stuck around and requalified?

JHake10

Will get the paper at the BOS UA club before my flight tom

sinoflyer

Thank you and good to hear from you again, UA Insider.

I had tossed Mr. Munoz's first email (the one without the return email) immediately into the trash bin without reading it. However, I will be reading his open letter in the WSJ tomorrow.

For one, I am interested in seeing how and if UA plans to address the antagonistic attitude that the post-merger airline has shown toward its customers. That's just one thing that I will be looking for tomorrow, but I'll keep things pithy for now...

Cargojon

Thanks UA Insider. I'm already encouraged that Mr. Munoz has taken an interest in actually listening to what his customers have to say.

genemk2

Sounds like an over-entitled elite that UA doesn't need.

seagar

Well, at least you received one. MP member for more than 30 years and no emails for a few years, Oh well (and yes my account is up to date).

I just wonder if he is placing 'a letter' in the papers, knowing that UA missed many loyal customers on his first email? Or could it be that loyal customers are a convenient cover/excuse/reason while really intending his message for the critical media and competitive customers???