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United Airtime: Join a conversation about Unitedís future. (redirects to United Hub)

United Airtime: Join a conversation about Unitedís future. (redirects to United Hub)

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Old Sep 4, 17, 2:34 pm   -   Wikipost
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Hi everyone,

As we mentioned yesterday evening, we are launching a new way for you to share your thoughts about Unitedís futureóUnited Airtime. Itís our way to connect directly with customers and employees to answer their questions and get their feedback about how we can become the worldís best airline. The feedback we receive will be central to help us progress toward that goal. It is designed to be an ongoing conversation, and we will strive not only to honestly answer your questions and concerns, but also to implement your input. We will also be publishing stories about United employees, customers and company innovations to keep you informed about the strides we are making. So check out the site, weigh in with your feedback, and stay tuned for more details and updates both here and on our other social channels.

-UA Insider
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Old Sep 30, 15, 4:17 pm
  #1  
Company Representative, United Airlines
Original Poster
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,150
United Airtime: Join a conversation about Unitedís future. (redirects to United Hub)

Hi everyone,

As we mentioned yesterday evening, we are launching a new way for you to share your thoughts about United’s future—United Airtime. It’s our way to connect directly with customers and employees to answer their questions and get their feedback about how we can become the world’s best airline. The feedback we receive will be central to help us progress toward that goal. It is designed to be an ongoing conversation, and we will strive not only to honestly answer your questions and concerns, but also to implement your input. We will also be publishing stories about United employees, customers and company innovations to keep you informed about the strides we are making. So check out the site, weigh in with your feedback, and stay tuned for more details and updates both here and on our other social channels.

-UA Insider

Last edited by UA Insider; Sep 30, 15 at 11:22 pm Reason: Updated "heads up" post/thread to formally announce launch of United Airtime
UA Insider is offline  
Old Sep 30, 15, 4:21 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,322
Thanks for the head's up!
zrs70 is offline  
Old Sep 30, 15, 4:29 pm
  #3  
 
Join Date: Dec 2002
Location: ATL
Programs: UA:MM 1K HH:Diamond IHG:Plat Marriott:Plat
Posts: 639
Welcome back UA Insider. Hoping something good will come of this.
expressboy is offline  
Old Sep 30, 15, 4:43 pm
  #4  
nnn
 
Join Date: Jan 2005
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Posts: 3,035
Very interesting, thanks.
nnn is offline  
Old Sep 30, 15, 4:45 pm
  #5  
 
Join Date: Jun 2015
Location: LIM
Programs: United Premier Silver (Former Premier 1K), Hilton Gold, Bonvoy Silver, AmEx Plat
Posts: 552
Thanks for keeping us posted. Small things like these keep us (or at least me!) happy.
joseeantonior is offline  
Old Sep 30, 15, 5:34 pm
  #6  
 
Join Date: Mar 2002
Location: SEA, WAS, PEK
Programs: UA 3K UGS 3MM
Posts: 2,176
1. Bail on the mission to turn UA into a commoditized 2-cabin carrier and focus on returning United to a premium 3-cabin carrier, with international first class, that people actually want to fly on.
kevanyalowitz is offline  
Old Sep 30, 15, 5:43 pm
  #7  
 
Join Date: May 2012
Programs: UA IK, Hyatt Plat, Avis PP
Posts: 225
How about offering fleeing 1K's a chance to keep their status next year? I bailed on UA, or more like UA bailed on me. Stopped flying UA in April, moved my business elsewhere. I refuse to go back as a GM. You want my business back, extend 1K status as a show of good faith.
jlivengo is offline  
Old Sep 30, 15, 5:48 pm
  #8  
Moderator, Trip Reports
 
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Originally Posted by expressboy View Post
Welcome back UA Insider. Hoping something good will come of this.
+1. Welcome back. I'm interested what the new, new UA has to say.
Madone59 is offline  
Old Sep 30, 15, 5:49 pm
  #9  
 
Join Date: Nov 2005
Location: PHL, EWR
Programs: UA silver; AA Gold;AGR;HH Gold;Hyatt Disc;Hertz PC;National Executive; Johnnie Walker Gold
Posts: 1,953
The first person to post the ad's content here should get a prize! :-)
rittenhousesq is online now  
Old Sep 30, 15, 5:50 pm
  #10  
 
Join Date: Aug 2013
Location: SFO
Programs: UA 1K, Marriot, Hilton
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Originally Posted by jlivengo View Post
How about offering fleeing 1K's a chance to keep their status next year? I bailed on UA, or more like UA bailed on me. Stopped flying UA in April, moved my business elsewhere. I refuse to go back as a GM. You want my business back, extend 1K status as a show of good faith.
While you are at it, how about granting GS to us lowly 1K's who've stuck around and requalified?
jasonp622 is offline  
Old Sep 30, 15, 5:51 pm
  #11  
 
Join Date: Apr 2012
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Will get the paper at the BOS UA club before my flight tom
JHake10 is offline  
Old Sep 30, 15, 5:52 pm
  #12  
 
Join Date: Feb 2006
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Posts: 3,880
Thank you and good to hear from you again, UA Insider.

I had tossed Mr. Munoz's first email (the one without the return email) immediately into the trash bin without reading it. However, I will be reading his open letter in the WSJ tomorrow.

For one, I am interested in seeing how and if UA plans to address the antagonistic attitude that the post-merger airline has shown toward its customers. That's just one thing that I will be looking for tomorrow, but I'll keep things pithy for now...
sinoflyer is offline  
Old Sep 30, 15, 5:56 pm
  #13  
 
Join Date: Feb 2007
Location: Suburban Philadelphia
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Thanks UA Insider. I'm already encouraged that Mr. Munoz has taken an interest in actually listening to what his customers have to say.
Cargojon is offline  
Old Sep 30, 15, 6:07 pm
  #14  
 
Join Date: Mar 2010
Location: LAX
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Originally Posted by jlivengo View Post
How about offering fleeing 1K's a chance to keep their status next year? I bailed on UA, or more like UA bailed on me. Stopped flying UA in April, moved my business elsewhere. I refuse to go back as a GM. You want my business back, extend 1K status as a show of good faith.
Sounds like an over-entitled elite that UA doesn't need.
genemk2 is offline  
Old Sep 30, 15, 6:21 pm
  #15  
 
Join Date: Jan 2005
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Originally Posted by sinoflyer View Post
...I had tossed Mr. Munoz's first email (the one without the return email) immediately into the trash bin without reading it...
Well, at least you received one. MP member for more than 30 years and no emails for a few years, Oh well (and yes my account is up to date).

I just wonder if he is placing 'a letter' in the papers, knowing that UA missed many loyal customers on his first email? Or could it be that loyal customers are a convenient cover/excuse/reason while really intending his message for the critical media and competitive customers???
seagar is offline  

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