Changing existing ticket by adding another city
Jun 9, 2015 | 7:58 pm
#1
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Changing existing ticket by adding another city
Why does this seem like such a difficult thing for some United reservation agents. I know how antiquated Shares is. I'm on the phone with a pmCO agent who made the change I asked for but she is over $300 more than if I booked the ticket from where I currently am as a multi-city trip. Problem is I have about 1/2 the value of the ticket she hasn't accounted for. I asked her about this after she working on this for 20 minutes and now she is calling Web Support. 
My gosh I miss the old United FastAir system and reservation agents who really know how to make correct changes, fast and efficiently. Anyone who believes Shares really is a terrific system, over FastAir, well I have some Ocean front property in the Colorado mountains to sell you. Sorry but this level of service over a not too complicated change is ridiculous.
My gosh I miss the old United FastAir system and reservation agents who really know how to make correct changes, fast and efficiently. Anyone who believes Shares really is a terrific system, over FastAir, well I have some Ocean front property in the Colorado mountains to sell you. Sorry but this level of service over a not too complicated change is ridiculous.
Jun 9, 2015 | 8:08 pm
#2
Original Poster
FlyerTalk Evangelist
Join Date: Nov 2002
Location: northeast coast of Florida
Programs: UA 1K - 2MM, Lifetime Hilton Diamond, Lifetime Marriott Platinum Elite, Hertz President's Circle
Posts: 10,436
Web support took over and now the ticket is $900 less than what she quoted me. Oy vey!!!
Jun 9, 2015 | 8:14 pm
#3
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,721
Fastair (like my fb name?) was not a system or GDS, it was a GUI overlay from the Apolli GDS, which is of the same era as Shares. IMHO, Apollo was better but Shates is stronger in a few ways. There is a GUI for Shares too, both for tea and CS. By the way Fastair was NIT used by pre merger UA res agents, I believe their GUI was called ezres or something like that.