May 13, 2015, 10:30 am
Last edit by: WineCountryUA
13 May 2015 Update -- publicly available link (no sign up required) -- https://beta.united.com/ual/en/us/
also see Next steps for the new united.com
Has instruction about how to force the use of the beta or traditional site.
also see Next steps for the new united.com
Has instruction about how to force the use of the beta or traditional site.
Digital Redesign Update: Beta of new united.com site publicly available for all
May 14, 2015, 4:39 pm
#436
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
May 14, 2015, 4:51 pm
#437
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
The half-logged-in state is now even more confusing compared to the old site, since it no longer shows your miles/elite progress but does show your upcoming flights. And of course the upcoming flight widget misdetects origin/destination when collapsed, but gets it partially right (airport names but not airport codes) when expanded.
May 14, 2015, 5:26 pm
#438
Join Date: Mar 2013
Posts: 363
The site has been so buggy that I finally had to go on the phone app
No, I am not joking at all. I've posted my complaints about the beta site on the beta thread. To put it in a net shell, the new site, IMO, is ugly, works poorly, is more complex, is slower, and is anything but flexible. Just try to do a multistop fare. Nearly impossible to make good decisions with data presented on the new site, in the least one needs to dig down for it. Take away the stupid blocks of color space and give me back the encompassing data available on one page with the old site.
You are entitled to you opinion, but I would not joke about something as important as a workable website.
You are entitled to you opinion, but I would not joke about something as important as a workable website.
To get seats assigned on a long LAX SYD flight in C.
May 14, 2015, 7:12 pm
#439
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,693
Tried my first flight search on the beta site... failure throughout. Starting with it doesn't honor the options you choose on the form, display MP earnings while picking flights, or display accurate MP earnings at the review.
I hope hipmunk gets integration working with the new site so I can keep doing my flight search on functional search engines (ITA software, hipmunk, google flights) and then bounce into the UA.sux booking process.
I hope hipmunk gets integration working with the new site so I can keep doing my flight search on functional search engines (ITA software, hipmunk, google flights) and then bounce into the UA.sux booking process.
Last edited by mduell; May 14, 2015 at 9:40 pm
May 14, 2015, 8:03 pm
#440
Join Date: Jun 2012
Location: New York, NY
Programs: FSPP, Virtuoso, Belmond Bellini Club, STARS, Hyatt Privé, Peninsula PenClub, etc.
Posts: 112
+1 Hope the new site doesn't get rolled out in its current form.
May 14, 2015, 8:07 pm
#441
A FlyerTalk Posting Legend
Join Date: Jun 2005
Posts: 57,595
I'm a fan of the new site. That said, it needs work.
I just tried to book a simple IAD-SFO roundtrip on the beta site. No luck.
I switched to the old site to book the same routing. No luck.
Went to the phone app, and was able to book the flight - easily and it ticketed within 5 minutes.
I just tried to book a simple IAD-SFO roundtrip on the beta site. No luck.
I switched to the old site to book the same routing. No luck.
Went to the phone app, and was able to book the flight - easily and it ticketed within 5 minutes.
May 14, 2015, 9:07 pm
#442
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,426
ks lovely -- but it's nowhere near as usable as the old site. It tries to offer everything but ends up presenting it in a difficult-to-use manner. It requires constant scrolling to see the information presented. Results are presented quite differently from the old site. Some of the new features are nice. Overall I find it quite a bit less user-friendly and much more flashy. I'll take useful over flashy any day. I'm leaving out all the bugs because -- well -- bugs happen and I'm sure the folks at UA are working hard to fix the issues we've found.
May 14, 2015, 9:23 pm
#443
Join Date: Jun 2008
Posts: 4,187
The new site lks lovely -- but it's nowhere near as usable as the old site. It tries to offer everything but ends up presenting it in a difficult-to-use manner. It requires constant scrolling to see the information presented. Results are presented quite differently from the old site. Some of the new features are nice. Overall I find it quite a bit less user-friendly and much more flashy. I'll take useful over flashy any day. I'm leaving out all the bugs because -- well -- bugs happen and I'm sure the folks at UA are working hard to fix the issues we've found.
ks lovely -- but it's nowhere near as usable as the old site. It tries to offer everything but ends up presenting it in a difficult-to-use manner. It requires constant scrolling to see the information presented. Results are presented quite differently from the old site. Some of the new features are nice. Overall I find it quite a bit less user-friendly and much more flashy. I'll take useful over flashy any day. I'm leaving out all the bugs because -- well -- bugs happen and I'm sure the folks at UA are working hard to fix the issues we've found.Now, if the new site was a person, it would be a person to whom I'd feel no immediate, even fleeting, attraction. It strikes me as enticing as a child -- one can immediately see there is no substance and just a bunch of junior high school glitz. That's what happens when one tries to make a website look like a mobile site.
May 14, 2015, 9:43 pm
#444
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,671
May 15, 2015, 12:13 am
#445
Join Date: Mar 2014
Location: SFO
Programs: UA 1K, SPG Platinum
Posts: 211
The half-logged-in state is now even more confusing compared to the old site, since it no longer shows your miles/elite progress but does show your upcoming flights. And of course the upcoming flight widget misdetects origin/destination when collapsed, but gets it partially right (airport names but not airport codes) when expanded.
May 15, 2015, 8:57 am
#446
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
The new site intermittently refuses to recognize city codes, even when they're ones the site put in. E.g. I do a search for IAD-NRT, and it changes NRT to TYO. Then I do "edit search" and change the date, and the new .bomb claims they don't fly to TYO and makes me put back in NRT again. (And then the search results include HND, despite me specifying NRT...)
May 15, 2015, 10:10 am
#447
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,642
the existing site does the same thing, at least in award searches. if you put in NRT, you get results to/from both NRT and HND, which is maddening when you are trying to piece together a complex itinerary connecting at NRT and want to check segment by segment availability.
May 15, 2015, 11:27 am
#448
Join Date: Jun 2004
Location: Washington, DC
Programs: UA Gold 1MM, AA EXP, HH Diamond, MR Gold, Avis PC, Hertz PC
Posts: 1,252
the existing site does the same thing, at least in award searches. if you put in NRT, you get results to/from both NRT and HND, which is maddening when you are trying to piece together a complex itinerary connecting at NRT and want to check segment by segment availability.
May 15, 2015, 11:39 am
#449
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,136
the existing site does the same thing, at least in award searches. if you put in NRT, you get results to/from both NRT and HND, which is maddening when you are trying to piece together a complex itinerary connecting at NRT and want to check segment by segment availability.
May 15, 2015, 11:49 am
#450
Join Date: Feb 2007
Location: Suburban Philadelphia
Programs: Marriott Lifetime Plat, IHG Gold
Posts: 3,392
I just did a really quick dummy booking....and overall I hated it.