United Twitter Feed
Jun 17, 2015, 8:59 pm
#46
Join Date: Nov 2009
Location: central California
Posts: 143
I did.
I totally get it was a scam number, but here's the thing; They never asked for money or any of my info, all they asked for was for me to remove my tweet. If they had asked for anything I too would have assumed it was a scammer, but maybe they were just trying to scrub the web of bad PR...no idea why.This was several such calls that day and the next day from them.
They had nothing to gain, they asked for nothing else.
Very weird
Edit to add: No, I do not believe it was a call from United, I just don't get why anyone else would call begging and pleading, then threatening me about a tweet?
I totally get it was a scam number, but here's the thing; They never asked for money or any of my info, all they asked for was for me to remove my tweet. If they had asked for anything I too would have assumed it was a scammer, but maybe they were just trying to scrub the web of bad PR...no idea why.This was several such calls that day and the next day from them.
They had nothing to gain, they asked for nothing else.
Very weird
Edit to add: No, I do not believe it was a call from United, I just don't get why anyone else would call begging and pleading, then threatening me about a tweet?
Jun 17, 2015, 9:05 pm
#47
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Again I ask: why would UA bother? Your tweet was hardly a bombshell - poor service at EWR? It would be more surprising if there were GOOD service at EWR.
I think you were probably the victim of scammers, but you didn't play into whatever their game was. Good on ya', mate!
I think you were probably the victim of scammers, but you didn't play into whatever their game was. Good on ya', mate!
Jun 17, 2015, 9:06 pm
#48
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
I did.
I totally get it was a scam number, but here's the thing; They never asked for money or any of my info, all they asked for was for me to remove my tweet. If they had asked for anything I too would have assumed it was a scammer, but maybe they were just trying to scrub the web of bad PR...no idea why.This was several such calls that day and the next day from them.
They had nothing to gain, they asked for nothing else.
Very weird
Edit to add: No, I do not believe it was a call from United, I just don't get why anyone else would call begging and pleading, then threatening me about a tweet?
I totally get it was a scam number, but here's the thing; They never asked for money or any of my info, all they asked for was for me to remove my tweet. If they had asked for anything I too would have assumed it was a scammer, but maybe they were just trying to scrub the web of bad PR...no idea why.This was several such calls that day and the next day from them.
They had nothing to gain, they asked for nothing else.
Very weird
Edit to add: No, I do not believe it was a call from United, I just don't get why anyone else would call begging and pleading, then threatening me about a tweet?
Jun 17, 2015, 9:14 pm
#49
Join Date: Nov 2009
Location: central California
Posts: 143
It was all very weird. I gave them none of my info. They only tried to bribe me toward then end of the call and in a subsequent call.
I think I angered them by laughing at them.
I still though find it odd that United never responded to my E-mail or direct message on twitter asking for clarification? At the very least they needed to know someone was out there doing this in their name
I think I angered them by laughing at them.
I still though find it odd that United never responded to my E-mail or direct message on twitter asking for clarification? At the very least they needed to know someone was out there doing this in their name
Jun 17, 2015, 9:16 pm
#50
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Jun 17, 2015, 10:33 pm
#51
Join Date: Jul 2009
Location: DCA/IAD
Programs: AS, US, Hilton, BA, DL, SPG, AA, VS
Posts: 1,628
I've generally found this to be true, not just for UA, but for pretty much every company I deal with. The one exception is Bank of America, their customer service Twitter handle is useless.
Jun 18, 2015, 5:58 am
#52
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,683
The fact that the poster below actually thought the call came from UA shows why real businesses limit the use of twitter..to play up to those who think you have to have a twitter presence.
Jun 18, 2015, 6:29 am
#53
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
Its hear to stay for 5% of the population at the gate, according to PANYNY survey. Its for the skateboarding crowd, not serious business except for entertainment circles.
The fact that the poster below actually thought the call came from UA shows why real businesses limit the use of twitter..to play up to those who think you have to have a twitter presence.
The fact that the poster below actually thought the call came from UA shows why real businesses limit the use of twitter..to play up to those who think you have to have a twitter presence.
Twitter has 232 million "active" users...that's over 3% of the worlds population being active on Twitter.
A fad for skateboarders?
Jun 18, 2015, 9:18 am
#54
Join Date: Oct 2013
Programs: UA 1K, Marriott Plat
Posts: 151
I've never read the twitter feed, but before my company ponied up the fee for my club membership I spend plenty of time seated right next to the customer service counter at SFO enjoying the people who threatened to sue, demanded a flight "right now," and other assorted entertainment.
It's probably not too flattering to me to admit I enjoyed the show. Lots of respect for the agents who kept their cool - I know I couldn't do that job.
It's probably not too flattering to me to admit I enjoyed the show. Lots of respect for the agents who kept their cool - I know I couldn't do that job.
Jun 18, 2015, 12:11 pm
#55
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
i love @united. i had a flight delayed to DEN a few weeks back. i tweeted to them asking about being switched to WN. they said they couldn't, asked for a DM with my flight info. they called me a few minutes later asking if i could switch to a DL flight that was boarding right now. i was still at work and couldn't do it, but was amazed at how quickly they got back to me. so 2 thumbs up for them.
Jun 18, 2015, 1:06 pm
#56
Join Date: Jan 2004
Location: SFO, SJC, OAK, LVK AA Lifetime Plat 2MM, LUV A-List, Hyatt Gold, SPG Lifetime Gold, Commercial Pilot (not employed by airlines)
Posts: 1,531
Not that it helps you at all but for comparison sake ... I tweeted last week about delays on WN. Within an hour I was contacted by WN. Within a day I had 2 x $100 vouchers in my email. @flyerfocus.
Jun 18, 2015, 1:29 pm
#57
Join Date: Feb 2014
Programs: UA 1k, US Airways Silver, SPG PLT, Marriot Gold, Hertz PC
Posts: 536
@united has been hit or miss for me.
If you guys want real entertainment, check out @unitedairlanes and @untitledairlanes. These are "fan" handles that regular customers sometimes accidentally tweet to with complaints. Their responses are hilarious
If you guys want real entertainment, check out @unitedairlanes and @untitledairlanes. These are "fan" handles that regular customers sometimes accidentally tweet to with complaints. Their responses are hilarious
Jun 18, 2015, 2:37 pm
#58
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Looks like those are now moribund.
Jun 18, 2015, 3:57 pm
#59
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
