advice on if miss UA award flight on US air due to immigration
Dec 16, 2014, 12:12 am
#1
Original Poster
Join Date: May 2013
Location: Taipei
Programs: AA EXP, Hilton gold
Posts: 9
advice on if miss UA award flight on US air due to immigration
I have tried to search similar subjects but not very successful. My case is that in January this year I booked business class award travel using UA miles from TPE to AUS on Dec 19. The operating carrier are TPE->LAX (EVA) LAX-> PHX(US) PHX ->AUS(US). My question is if I miss connection flight at LAX due to either immigration or EVA delay, which airline will rebook me automatically or which airline I should talk to have my new connection flight? Things seems a bit tricky as US left star Alliance after March and merge with AA now. I'm both UA 1K and AA EXP now if help.
many thanks
CK8870
many thanks
CK8870
Dec 16, 2014, 12:26 am
#2
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,240
I have tried to search similar subjects but not very successful. My case is that in January this year I booked business class award travel using UA miles from TPE to AUS on Dec 19. The operating carrier are TPE->LAX (EVA) LAX-> PHX(US) PHX ->AUS(US). My question is if I miss connection flight at LAX due to either immigration or EVA delay, which airline will rebook me automatically or which airline I should talk to have my new connection flight? Things seems a bit tricky as US left star Alliance after March and merge with AA now. I'm both UA 1K and AA EXP now if help.
many thanks
CK8870
many thanks
CK8870
Dec 16, 2014, 5:45 am
#4
Original Poster
Join Date: May 2013
Location: Taipei
Programs: AA EXP, Hilton gold
Posts: 9
advice on if miss UA award flight on US air due to immigration
Just 2 h layover. TPE airport is testing 2nd runway that cause lots of departure delays recently. Just plan for the worst as I hold taiwan passport.
Dec 16, 2014, 10:26 am
#6
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Dec 16, 2014, 2:28 pm
#7
Join Date: Jun 2008
Posts: 4,187
No, nothing to do with AA. Its BR's responsibility if they are late. If OP mis-connects owing to customs & immigration, then she/he should be rebooked by US -- not AA. AA & US are same ownership, yes, but still two different airlines.
Dec 16, 2014, 5:19 pm
#8
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,365
The old LAX (TBIT) immigration/customs was always a nightmare. The new setup works fine for US pax, hopefully better for you also. But who knows.
BR is providing expedite passes for those with tight connections. Have no idea how well that works either.
Dec 16, 2014, 5:51 pm
#10
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Location: Bay Area, CA
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Dec 16, 2014, 6:23 pm
#11
Join Date: Jun 2004
Location: ATL
Programs: Delta PlM, 1M
Posts: 6,365
Hard to see how Global Entry makes this any faster.
Of course this is irrelevant for the OP who is not a US citizen.
Dec 16, 2014, 8:00 pm
#12
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Dec 17, 2014, 6:00 am
#13
Join Date: Mar 2001
Location: KHH, FUK, SNA
Programs: BR, UA 1k, CX
Posts: 1,181
My last arrival at TBIT (without Global Entry), I went straight to a kiosk (no line) then straight to an immigration agent (no line) then straight to the customs guy (no line).
Hard to see how Global Entry makes this any faster.
Of course this is irrelevant for the OP who is not a US citizen.
Hard to see how Global Entry makes this any faster.
Of course this is irrelevant for the OP who is not a US citizen.
Dec 17, 2014, 6:34 am
#14
Original Poster
Join Date: May 2013
Location: Taipei
Programs: AA EXP, Hilton gold
Posts: 9
Called UA Taiwan today. The CS told me to talk to US first if miss-connect. If US does not solve the problem, then I need to talk to UA (T3 to T7 very long walk)
Yes BR business is 5 times better than UA BF and 2 times better than UA GF.
I guess I will pray not much delay from BR, no checked baggage, and there is low immigration traffic or have APEC speed line available to make connection.
Thanks
CK8870
Dec 17, 2014, 7:39 am
#15
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
My last arrival at TBIT (without Global Entry), I went straight to a kiosk (no line) then straight to an immigration agent (no line) then straight to the customs guy (no line).
Hard to see how Global Entry makes this any faster.
Of course this is irrelevant for the OP who is not a US citizen.
Hard to see how Global Entry makes this any faster.
Of course this is irrelevant for the OP who is not a US citizen.