Where to find credit from self-cancelled segment?
Dec 12, 2014, 9:17 pm
#1
Original Poster
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Where to find credit from self-cancelled segment?
Is there someplace on-line I can find out if I have any credit from a cancelled (by me) return?
Specifics: Originally flying on paid ticket, SFO-MEX-PTY-LIM and return the same way. Once there, I decided I didn't feel like a 4:50am flight back so I cancelled the return ticket and bought an award ticket for a much-more-favorable 10:30am departure (and C instead of Y).
So I put in a cancel request (which took a while to go through, but eventually did) and just curious if there's anything remaining after fees. I'm guessing that the outbound reverts to one-way fare so there's probably nothing. Just wondering if I have to call to find out (and don't want to be in a situation where they tell me I actually owe them money... which I can't really see happening, but who knows what the rules are? It doesn't tell you anything at all when you cancel the return).
Thanks-
Specifics: Originally flying on paid ticket, SFO-MEX-PTY-LIM and return the same way. Once there, I decided I didn't feel like a 4:50am flight back so I cancelled the return ticket and bought an award ticket for a much-more-favorable 10:30am departure (and C instead of Y).
So I put in a cancel request (which took a while to go through, but eventually did) and just curious if there's anything remaining after fees. I'm guessing that the outbound reverts to one-way fare so there's probably nothing. Just wondering if I have to call to find out (and don't want to be in a situation where they tell me I actually owe them money... which I can't really see happening, but who knows what the rules are? It doesn't tell you anything at all when you cancel the return).
Thanks-
Dec 13, 2014, 2:00 am
#2
Join Date: Aug 2013
Posts: 498
Once you cancel you should see the reservation listed under your canceled itineraries (a tab in manage reservations)... you can also look it up by PNR.
The value of your unused ticket should be listed, and an eticket number should still be associated with it. If it was a refundable fare you should see an option do to so when viewing the reservation.
Otherwise, you can click the "change" link to use the remaining value, or provide the PNR when calling in. Keep in mind the value shown on this view is prior to the deduction of any change fee.
The value of your unused ticket should be listed, and an eticket number should still be associated with it. If it was a refundable fare you should see an option do to so when viewing the reservation.
Otherwise, you can click the "change" link to use the remaining value, or provide the PNR when calling in. Keep in mind the value shown on this view is prior to the deduction of any change fee.
Dec 13, 2014, 7:22 am
#3
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,403
Once you cancel you should see the reservation listed under your canceled itineraries (a tab in manage reservations)... you can also look it up by PNR.
The value of your unused ticket should be listed, and an eticket number should still be associated with it. If it was a refundable fare you should see an option do to so when viewing the reservation.
Otherwise, you can click the "change" link to use the remaining value, or provide the PNR when calling in. Keep in mind the value shown on this view is prior to the deduction of any change fee.
The value of your unused ticket should be listed, and an eticket number should still be associated with it. If it was a refundable fare you should see an option do to so when viewing the reservation.
Otherwise, you can click the "change" link to use the remaining value, or provide the PNR when calling in. Keep in mind the value shown on this view is prior to the deduction of any change fee.
Dec 13, 2014, 9:23 am
#4
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
I guess it's a bit semantics, but when it comes down to it, not sure inactive is any more inaccurate then canceled. It depends what you are referring to - the itinerary (i.e. specific flights) are canceled, but the ticket/PNR is not and so inactive seems like a decent description.
Dec 13, 2014, 9:54 am
#5
Original Poster
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
I don't have a ton of experience canceling tickets, but IME, that's where they always show up for me - the inactive tab.
I guess it's a bit semantics, but when it comes down to it, not sure inactive is any more inaccurate then canceled. It depends what you are referring to - the itinerary (i.e. specific flights) are canceled, but the ticket/PNR is not and so inactive seems like a decent description.
I guess it's a bit semantics, but when it comes down to it, not sure inactive is any more inaccurate then canceled. It depends what you are referring to - the itinerary (i.e. specific flights) are canceled, but the ticket/PNR is not and so inactive seems like a decent description.
! united.com is unable to initiate your flight change request at this time. Please contact United Reservations at 1-800-UNITED1 to make changes to this Itinerary.
So guess I have to call. Will let FT know what I find out!
Dec 13, 2014, 12:39 pm
#6
Original Poster
Join Date: May 2003
Location: Redwood City, CA USA (SFO/SJC)
Programs: 1K 2010, 1P in 2011, Plat for 2012,13,14,15 & 2016. Gold in 17 & 18, Plat since
Posts: 8,826
Update: No "quick" answer
I called United reservations and was told that "it's not easy" to calculate the remaining value of the ticket, but that it's approximately $450 (less change fees). Seems odd they don't have it set up with an amount easily dropped into the system. I can understand not having it automatically show to the customer, because they make a lot of $$$ on spoilage (un-used credits). I could have pushed and gotten him to run it down on the phone, but he made it pretty obvious that it's a hassle and would have to be re-done whenever I actually booked a flight using the credit.