May 24, 2018, 11:11 am
Last edit by: WineCountryUA
Let the employee know at the time of interaction
Contact United via
-- united.com/feedback, one of the options is compliment.
-- email [email protected]
-- for elites, use your elite email contract point (on the back of your physical or virtual card)
-- DM on Twitter, FaceBook, ... avoid the very public channels if you are going to provide names or other personal details (yours or the employee)
-- write an actual letter and sent to United Airlines, Inc,.Oscar Munoz, 233 S. Wacker Drive, Chicago, IL 60606, United States or [email protected]
Include
Contact United via
-- united.com/feedback, one of the options is compliment.
-- email [email protected]
-- for elites, use your elite email contract point (on the back of your physical or virtual card)
-- DM on Twitter, FaceBook, ... avoid the very public channels if you are going to provide names or other personal details (yours or the employee)
-- write an actual letter and sent to United Airlines, Inc,.Oscar Munoz, 233 S. Wacker Drive, Chicago, IL 60606, United States or [email protected]
Include
- Date, time and location (phone, airport, flight number & cabin, ....
- Any identifying info you may have about the employee; Name (even partial), their work location, basic physical description, any title, if they used one, ....
- A brief description of why you feel this deserves special mention -- best not to go into too much detail if the employee might have violated UA policy but rather how the action made a difference to you. Made you feel appreciated, got you to your destination despite an issue, ..... How it impacted you is more import than what was actually done.
- Mention if this changed your opinion of UA
- Your name. other contact info and elite status, if any
What's the best way to recognize / comment on an employee / crew?
Dec 23, 2013, 9:43 am
#31
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,683
Dec 23, 2013, 9:51 am
#32
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Dec 23, 2013, 10:12 am
#33
Join Date: May 2012
Programs: United 1k
Posts: 434
I just write an email to 1Kvoice or GS (when I was GS). I know from one of the FAs I wrote a nice note for that they do work. I saw her about 3 months later on another flight and she had somehow put together that it as me who wrote the note. She made a big deal of it, saying 'role letters' (her term) not only impact her job review but most importantly it makes her feel good.
To the post above, I did recall her first name, but probably just giving a description and cabin s/he was working in will be enough to get the letter to the right person.
To the post above, I did recall her first name, but probably just giving a description and cabin s/he was working in will be enough to get the letter to the right person.
Dec 23, 2013, 10:15 am
#34
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Has the new Martin Hand been identified yet? Be interesting to see how proactive he is with groups like FT.
Dec 23, 2013, 10:27 am
#35
Join Date: May 2012
Programs: United 1k
Posts: 434
Dec 23, 2013, 10:40 am
#37
In memoriam
Join Date: Aug 1999
Location: Danville, CA
Programs: AA EXP - UA *G MM - HH Diamond - Hertz PC
Posts: 3,242
Dec 23, 2013, 11:06 am
#38
Join Date: Jun 2008
Posts: 4,187
The best way is often simply to say, "thank you" in a tone that expresses that it is a genuine and not automatic thanks. As much as people want their employers to know their worth and compensate for it, often no money can compare to knowing that one is actually helping another human.
Dec 23, 2013, 11:32 am
#39
Join Date: May 2010
Posts: 325
Oh boy.... This is one positive threat that I haven't seen for a long time. Thank you all for taking the time to recognize a good employee. Trust me, sometime just a short thank you note passing to the working crew from a napkin would be well received and appreciated. Happy travel.
Dec 25, 2013, 4:49 am
#40
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,453
It just took one GA for me to stop flying UA, they are the unsung hero's, but there always seems to be animosity between GA's and FA's...
Dec 28, 2013, 11:12 am
#41
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
I'd have to say you can do a lot of inflight thanking/appreciation simply by body language and demeanor.
Imagine if the FA just deal with douchenozzle in 5C and then comes to you in 6B with a nice smile and enthusiasm for being on the plane/traveling. In the same way a bad attitude is contagious so is a friendly one and can snowball from there.
Imagine if the FA just deal with douchenozzle in 5C and then comes to you in 6B with a nice smile and enthusiasm for being on the plane/traveling. In the same way a bad attitude is contagious so is a friendly one and can snowball from there.
Jan 3, 2014, 12:27 pm
#43
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,429
I was of the impression Martin Hand departed the building the same day the announcement was made.
f the year.
Feb 23, 2014, 9:09 am
#45
Join Date: Nov 2008
Location: AMS
Posts: 899
I did it recently, and received a nice email back from Customer Service thanking me for that.