Partial UA system meltdown at EWR evening of 21 Jun; delays for some EU-bound flights
Jun 21, 2014, 6:02 pm
#1
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Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Partial UA system meltdown at EWR evening of 21 Jun; delays for some EU-bound flights
Waiting for UA29 dep to LHR @ EWR PC110. Equipment (772) arrived from FRA and has been here for seven hours. However, the UC agents have told others that the delay is caused by a system malfunction. UA IT.... Rolling 30 minute delays have gone on for almost 2 hours now. UA.COM attributes this delay to "Status: Delayed due to computer system or communications outage (Estimated Departure 1 Hour 50 Minutes Late)". BTW, it stated "severe weather conditions" until the last refresh in the classic disingenous UA way. I don't like it when UA blankets all delay under the guise of "weather" when it patently is not.
Meantime, my checked case is still @ GRU following last night's irop on the ORD departure... I suppose I should be happy that they did protect me and reroute me via EWR while preserving my BF seat. That part was good... the rest, not so much.
Meantime, my checked case is still @ GRU following last night's irop on the ORD departure... I suppose I should be happy that they did protect me and reroute me via EWR while preserving my BF seat. That part was good... the rest, not so much.
Jun 21, 2014, 6:08 pm
#2
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They've had a lot of small scale SHARES issues lately. They're usually off hours or localized so the media doesn't pick up on them.
This is the fourth i can think of in the past month or so.
They've had a lot of small scale SHARES issues lately. They're usually off hours or localized so the media doesn't pick up on them.
This is the fourth i can think of in the past month or so.
Jun 21, 2014, 6:36 pm
#3
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Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
How the story changes on UA.COM
Here's what it said about 30 mins ago...and then just now, look how the story changes... look underneath the United Flight 29 header halfway down for the reason...
Last edited by redtailshark; Jun 21, 2014 at 6:37 pm Reason: Clarify relevant text position in images
Jun 21, 2014, 7:22 pm
#4
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Location: What I write is my opinion alone..don't read into it anything not written.
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No issues (computer wise) at ORD. Plenty of flights diverted though, I know LH to ORD ended up in DTT, and just had an aborted landing on its continuation to ORD.
Irrops for all airlines here, no computer issues though, just 1 inch hail (not at the airport, but close enough for the sever t storm warning.)
By the way, check again, my app says 29 delayed to sever wx in network.
Irrops for all airlines here, no computer issues though, just 1 inch hail (not at the airport, but close enough for the sever t storm warning.)
By the way, check again, my app says 29 delayed to sever wx in network.
Jun 21, 2014, 7:38 pm
#5
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Location: Santa Cruz, CA USA
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Posts: 7,290
SFO has been down for hours. Complete computer outage - no checkin, no baggage check, no boarding passes issued.
http://www.ktvu.com/videos/news/sfo-...s-lines/vDFPf/
http://www.ktvu.com/videos/news/sfo-...s-lines/vDFPf/
Jun 21, 2014, 7:41 pm
#7
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Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Hrrmph...still here @ EWR. UA29 is now delayed after UA940, which was the originally scheduled 10pm LHR flight. The story has changed several times in the past hour, from weather to systems to weather again.
Jun 21, 2014, 7:51 pm
#8
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Just got this email from corporate travel agent -- sounds like the outage is systemwide.
Temporary System Outage
Due to a temporary computer system outage, travelers are permitted to make voluntarily changes to their plans within the parameters provided below.
Impacted city Dates
All cities Original travel date: June 21, 2014
Travel agents may make changes to tickets they have issued within the guidelines set forth by United by entering waiver code 7JC13 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).
Flight Changes:
For original scheduled travel occurring to/from the impacted cities June 21, 2014.
Change fee and add/collect will be waived under the following conditions:
• Rescheduled travel originates June 21, 2014 - June 22, 2014
• Travel must be to the same cities previously ticketed
• Travel may be rescheduled in any booking class, same cabin
• Min/max stay requirements must be met for wholly rescheduled travel
Change fee will be waived, but add/collect applies:
• When rescheduled travel originates after June 22, 2014
• New itinerary can be any origin or destination
• Any class of service
• New fare rules apply
Refunds:
Travel agents may self-refund tickets they have issued under the following conditions:
• Original flight is canceled
• Original flight is delayed and is scheduled to arrive at the final destination more than 2 hours after original arrival time.
Enter waiver code 7JC13
in the OSI field (ARC reporting agencies) or through BSP Link (BSP reporting agencies).
Temporary System Outage
Due to a temporary computer system outage, travelers are permitted to make voluntarily changes to their plans within the parameters provided below.
Impacted city Dates
All cities Original travel date: June 21, 2014
Travel agents may make changes to tickets they have issued within the guidelines set forth by United by entering waiver code 7JC13 in the OSI field (ARC reporting agencies) or ticket designator box (BSP reporting agencies).
Flight Changes:
For original scheduled travel occurring to/from the impacted cities June 21, 2014.
Change fee and add/collect will be waived under the following conditions:
• Rescheduled travel originates June 21, 2014 - June 22, 2014
• Travel must be to the same cities previously ticketed
• Travel may be rescheduled in any booking class, same cabin
• Min/max stay requirements must be met for wholly rescheduled travel
Change fee will be waived, but add/collect applies:
• When rescheduled travel originates after June 22, 2014
• New itinerary can be any origin or destination
• Any class of service
• New fare rules apply
Refunds:
Travel agents may self-refund tickets they have issued under the following conditions:
• Original flight is canceled
• Original flight is delayed and is scheduled to arrive at the final destination more than 2 hours after original arrival time.
Enter waiver code 7JC13
in the OSI field (ARC reporting agencies) or through BSP Link (BSP reporting agencies).
Jun 21, 2014, 8:26 pm
#13
Join Date: Sep 2008
Programs: United
Posts: 256
SFO has been down for hours. Complete computer outage - no checkin, no baggage check, no boarding passes issued.
http://www.ktvu.com/videos/news/sfo-...s-lines/vDFPf/
http://www.ktvu.com/videos/news/sfo-...s-lines/vDFPf/
Weird news bit at the KTVU link - they said in addition to the United snafus, that "Continental" is also a partner and that "there were long lines at Continental as well"....
Jun 21, 2014, 8:34 pm
#14
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Location: IAH
Programs: Marriott Plat, Hyatt Globalist, DL Plat, UA Silver
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Wow, lucky my flight from SFO left early in the afternoon. Though I didn't use airport check-in or baggage, so maybe it had already started but I didn't notice.
Weird news bit at the KTVU link - they said in addition to the United snafus, that "Continental" is also a partner and that "there were long lines at Continental as well"....
Weird news bit at the KTVU link - they said in addition to the United snafus, that "Continental" is also a partner and that "there were long lines at Continental as well"....
KTVU was the same news station that said the 4 pilot names from the OZ flight.