CPU on protected flight?
Jun 2, 2014 | 12:54 pm
#1
Original Poster
Join Date: Dec 2009
Posts: 83
CPU on protected flight?
I'm on a CPUed transcon today where the feeder flight is delayed. Naturally, I called UA to have them protect me on the next available flight. After arranging the protection, I logged into the website to make sure that they didn't mess anything up. To my surprise, I saw that my protected flight shows "Upgrade Confirmed" in R class, with the same seat assignment as my original flight. Flight status for the protected flight, on the other hand, shows first checked in full and someone else having been upgraded to my assigned seat.
Is this normal? Do I have a chance of actually flying in F?
Is this normal? Do I have a chance of actually flying in F?
Jun 2, 2014 | 1:18 pm
#3
Original Poster
Join Date: Dec 2009
Posts: 83
On the original flight, I am CPUed and assigned a seat in F. Everything is consistent.
On the protected flight that leaves later, reservations page shows me CPUed with the same seat assignment as the original flight. Flight status on this flight don't show me on the upgrade list, and shows someone else having been upgraded to my assigned seat.
Jun 2, 2014 | 1:20 pm
#4
Join Date: May 2005
Location: Houston (IAH,HOU) / Kāʻanapali (JHM,OGG)
Programs: UA
Posts: 972
There is only one protected flight.
On the original flight, I am CPUed and assigned a seat in F. Everything is consistent.
On the protected flight that leaves later, reservations page shows me CPUed with the same seat assignment as the original flight. Flight status on this flight don't show me on the upgrade list, and shows someone else having been upgraded to my assigned seat.
On the original flight, I am CPUed and assigned a seat in F. Everything is consistent.
On the protected flight that leaves later, reservations page shows me CPUed with the same seat assignment as the original flight. Flight status on this flight don't show me on the upgrade list, and shows someone else having been upgraded to my assigned seat.
Jun 2, 2014 | 1:22 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
I'm on a CPUed transcon today where the feeder flight is delayed. Naturally, I called UA to have them protect me on the next available flight. After arranging the protection, I logged into the website to make sure that they didn't mess anything up. To my surprise, I saw that my protected flight shows "Upgrade Confirmed" in R class, with the same seat assignment as my original flight. Flight status for the protected flight, on the other hand, shows first checked in full and someone else having been upgraded to my assigned seat.
Is this normal? Do I have a chance of actually flying in F?
Is this normal? Do I have a chance of actually flying in F?
It's possible that the agent protected you straight into First (R) as a courtesy.
As for the seat assignment, CO's website is unable to accurately display seat assignments for more than one flight of the same leg, so the second seat assignment may not be accurate until you delete out the first of the like segment.
For example, if your itin is:
DEN-SFO-ANC
FAI-DEN-SFO
What the CO website displays for the second DEN-SFO will not be accurate, and you will have to call to manipulate that seat.
Jun 2, 2014 | 1:33 pm
#6
Join Date: Jan 2006
Location: DEN
Programs: UA 1KMM, DL Plt, AA, AS, HHonors Diamond, IHG Plat, Marriott Ttnm (LT PLT), Hertz PC, Enterprise Plt
Posts: 7,238
I had the same thing happen recently, though I'm 99% sure that the protected segment was not actually upgraded or in F. I say this, because when I looked at the upgrade list for that flight, I was not on there, and someone else was with the seat that I had been assigned.
Fortunately, I made my original flight, but I'm pretty sure that had I shown up at the gate, that I would have been given a seat in the back.
Fortunately, I made my original flight, but I'm pretty sure that had I shown up at the gate, that I would have been given a seat in the back.
Jun 2, 2014 | 3:06 pm
#8
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Join Date: Aug 2009
Location: ZOA, SFO, HKG
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You are in fact on standby on the protected flight.
You are protected for further delay. It does not mean you are "officially" offloaded from your original flight.
Once you are offloaded and rebooked (since you will not be able to get BP for your standby flight), everything will be back to normal again.
You are not confirmed in F and won't be CPUed in F.
You are protected for further delay. It does not mean you are "officially" offloaded from your original flight.
Once you are offloaded and rebooked (since you will not be able to get BP for your standby flight), everything will be back to normal again.
You are not confirmed in F and won't be CPUed in F.
Jun 2, 2014 | 3:32 pm
#9
Join Date: Jan 2014
Location: Home, where we should all be
Programs: Who knows anymore. It's a f---ing pandemic.
Posts: 273
I checked the glossary but couldn't find this one - I assume "protected flight" means just getting a seat on the next available flight in the event you are forced to miss your original because of a delay, but are there rules for this at UA and how do we go about asking? Is there a thread on this?
Jun 2, 2014 | 4:42 pm
#10
Join Date: Oct 2012
Location: ORD/IND
Programs: UA Platinum, Avis Preferred, Hertz PC, Hyatt Discoverist , Marriott Titanium
Posts: 742
This seems normal to me. Every time I've been protected on another flight it shows the same seat assignment as the flight I'm scheduled to fly on. Since you aren't really "booked" on the protected flight you can't choose a seat or anything.
What you are indicating seems normal but like Gary said you aren't protected in F and likely won't get CPUd.
What you are indicating seems normal but like Gary said you aren't protected in F and likely won't get CPUd.
Jun 2, 2014 | 5:30 pm
#11
Join Date: Mar 2001
Location: New York / Hawaii
Programs: UA Global Services, HH Diamond
Posts: 5,206
I was CPU'd last week into R; due to irrops I called UA to get protected on another flight. It was no problem...and the agent said "because you cleared into R, we will protect you into R" which was available. I didn't show up on the second flight upgrade list, but did get a F seat.